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Lexus of Albuquerque

Albuquerque, NM

4.8
773 Reviews

4821 Pan American Freeway

Albuquerque, NM

87109

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Showing 773 reviews

February 06, 2017

Very Patient Thank you Rob J. My service advisor for introducing me to Kassandra who has had great patience with me purchasing my second Lexus. I really did not th More

by AliceL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kassandra Muldez
Feb 07, 2017 -

Lexus of Albuquerque responded

Thank you and congratulations on the purchase of your Lexus NX 300h. We are so glad to hear you're loving it. You hit a home run with Kassandra Muldez in Sales and Rob Jordan in Service. They are both great people who genuinely care about their customers experience.

February 05, 2017

Just walking in I felt welcome with Kassandra Kassandra is a delight to be around. Her spirit shines through her smile and warmth. She is on top of her knowledge on all vehicles, She provides amaz More

by Jilly
Recommend Dealer
Yes
Employees Worked With
Kassandra Muldez
Feb 06, 2017 -

Lexus of Albuquerque responded

Thank you for taking the time to share your story. Kassandra has been with us for over three years as one of our Internet Managers and she exudes warmth and kindness. She is one of those people you feel fortunate to have met after a first meeting. Thank you!

February 05, 2017

Satisfied customers We've purchased 2 vehicles from Lexus of Albuquerque and had 2 great experiences. The Salespeople, Service Advisors and Sales Managers have treated us More

by CC IS 250
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Diaz
Feb 06, 2017 -

Lexus of Albuquerque responded

Thank you for sharing your experiences and thank you for your continued trust in choosing Lexus of Albuquerque for your vehicle needs. We all collectively have one goal in mind and that is to make sure each and every customer has a memorable experience from time of purchase to continued service. Thank you!

February 04, 2017

Best Car Buying Experience Eric Diaz offered exactly what I would have hoped for from a car buying experience. He has been very professional and personable throughout the entire More

by SabrinaKQ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Diaz
Feb 04, 2017 -

Lexus of Albuquerque responded

Congratulations on the purchase of your new Lexus NX from Lexus of Albuquerque! Thank you for taking the time to share your story. Eric Diaz is a consummate professional while providing his customers a fun and light hearted buying experience. Thank you!

February 04, 2017

Great sales man I contacted Eric Diaz through cars . Com and he contacted me right away regarding the Lexus rcf I was inquiring about . Eric treated me with respect , More

by Careaga1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Diaz
Feb 06, 2017 -

Lexus of Albuquerque responded

Thank you for taking the time to share your experience. Eric Diaz has been with us for over four years as one of our Internet Managers and he fully understands attention to details, prompt reponse and making sure the customer has a truly outstanding experience even though that experience may take place over the phone, or by email/text. Congratulations on your RC F! We are sure your drive back to El Paso was a fun one!

February 04, 2017

Love Eric! I have purchased two cars from Eric and always get great service. He is never overly pushy and we truly enjoy working with him! He knows how to make a More

by Sammy B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Diaz
Feb 06, 2017 -

Lexus of Albuquerque responded

Thank you for sharing your experiences in your dealings with Eric Diaz and Lexus of Albuquerque. Eric is a true professional whose priority is making sure his customers have a wonderful experience from the first purchase to the next. Thank you!

February 04, 2017

Blame it on the TRAINING I am a retired school principal trained in evaluating staff. At Lexus of Albuquerque, I see excellent consistency of positive employee interaction wi More

by ebmatthews
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kassandra Muldez, Daniel Perez
Feb 06, 2017 -

Lexus of Albuquerque responded

Thank you for sharing your observations about the Lexus of Albuquerque staff. We want our customers to have a atypical buying experience and that starts with the first phone call, email, text, or handshake. Thanks for sharing!

February 03, 2017

Awesome experience! I knew Wright from the golf world and when I found out he was working at Lexus of Albuquerque, I knew I would buy from him. He is a very honest and g More

by MichelleRohl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wright Zimmerly
Feb 03, 2017 -

Lexus of Albuquerque responded

Thank you for sharing your story. We are so glad to hear we were able to change your perception of the car buying process and Wright was able to give you an experience of what it should be like to buy a car. He is the consummate professional and as you may already know, one heck of a golfer! Thank you.

February 03, 2017

Great experience Working with Jonnalyn was a great experience. She was patient with me and there was not a time that I ever felt rushed or pressured to pick a car I di More

by Toyota&wai68
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonnalyn Rose
Feb 04, 2017 -

Lexus of Albuquerque responded

Thank you for sharing your experience in working with Jonnalyn. For someone who has never been in the auto industry before she has already built up a loyal following of customers because she treats everyone like they are a friend or family member. Thank you!

February 03, 2017

my purchase of Lexus E350 I have known Chuck personally for a number of years but had not had any dealings with him professionally . He did an exceptional job of providing me w More

by Lobos031
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Cunningham
Feb 04, 2017 -

Lexus of Albuquerque responded

Thank you for taking the time to share your experience with Lexus and Albuquerque. Chuck is very knowledgeable and has a passion for making sure his customers have a truly outstanding experience. Thank you!

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