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Lexus of Albuquerque

Albuquerque, NM

Overview
Reviews
Vehicles
4.8
1,135 Reviews
Call Dealership (800) 748-1951
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4821 Pan American Freeway

Albuquerque, NM

87109

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Showing 1,135 reviews

September 12, 2023

Great service over eight years. Staff both in sales and service are professional and friendly. Highly recommend. More

by mpenman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Estrada
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Sep 17, 2023 -

Lexus of Albuquerque responded

Lexus of Albuquerque is very grateful for your loyal patronage and is very pleased to hear that we could provide you with exceptional service and sales experience! Thank you for the Five Star review and your business. We look forward to serving you again in the future!

September 11, 2023

Every visit has always gone great! !! Wonderful people providing excellent service. The gal at the front desk is so sweet and kind More

by Tammy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Padilla
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Sep 21, 2023 -

Lexus of Albuquerque responded

It's fantastic to hear that every visit to Lexus of Albuquerque has gone great for you and that you've consistently experienced wonderful people providing excellent service. Ensuring your satisfaction is our ultimate goal! Your business, as well as your Five-Star Review, are very much appreciated!

September 11, 2023

This dealership is known for its excellent customer service, and very large selection of quality vehicles. More

by bward3230
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Melgarejo
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Sep 14, 2023 -

Lexus of Albuquerque responded

Thank you for the Five-Star review and for choosing Lexus of Albuquerque. We were pleased to hear that we provided you with an excellent service experience. We appreciate your business and look forward to serving you again.

September 11, 2023

Jamie explained everything to me and answered my questions. He was polite and thorough. I received good service. More

by margueriteaville
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie 5 stars, Robert Estrada
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Sep 19, 2023 -

Lexus of Albuquerque responded

Thank you for sharing your positive experience with Jamie! We're delighted to hear that he provided you with excellent service by explaining everything clearly, addressing your questions, and being polite and thorough. Customer satisfaction is our top priority, and we're thrilled that Jamie could meet your expectations. We appreciate your business and look forward to serving you again in the future!

September 11, 2023

The service team at Lexus of Albuquerque is always so nice and helpful. Great experience even with the construction. More

by frannie.holmes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Dalen
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Sep 19, 2023 -

Lexus of Albuquerque responded

We greatly appreciate your kind words about our service team at Lexus of Albuquerque! Providing a positive and helpful experience is a top priority, and it's wonderful to hear that they continue to deliver exceptional service, even during construction. Your feedback is valuable to us. Thank you for your continued trust in our dealership, and we look forward to serving you again in the future. Safe driving!

September 10, 2023

Everyone was real nice. They said they washed my car. That was a lie they did not wash it. Juan was real nice to work with. The lady at the desk was very helpful. Over More

by Jcruza49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Chavez. 5 star
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Sep 27, 2023 -

Lexus of Albuquerque responded

Thank you for bringing this to my attention. I understand your frustration with your car not being washed. I would like an opportunity to address your concerns and earn your business, please contact me at (575) 489-2300. I look forward to speaking with you. Mont Ponce General Manager (575) 489-2300 rporter@Group1Auto.com

September 10, 2023

Always fast and friendly service. I called to get my car serviced, to my surprise they got it in the very next day. More

by lopezdenise301
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
Report | Print
Sep 22, 2023 -

Lexus of Albuquerque responded

We pleased are to provide convenient and professional service when it is time to service your vehicle. Thank you for your kind words and your Five Star review. We look forward to the pleasure of assisting you again. We appreciate your business.

September 10, 2023

Everyone is always so helpful and friendly at Lexus. Anytime I need anything they’re always quick to help. I highly recommend. More

by Meg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
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Sep 21, 2023 -

Lexus of Albuquerque responded

That's fantastic to hear! We're so happy you had a great experience. We always strive to provide the best service to our customers, so we're glad to hear you were pleased. Thank you for your review!

September 09, 2023

Our service representative provided us with excellent service throughout the years, we been a Lexus customer for many years and will continue to come to Lexus of Albuquerque More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Estrada
Report | Print
Sep 22, 2023 -

Lexus of Albuquerque responded

It's wonderful to hear that your service representative at Lexus of Albuquerque has consistently provided you with excellent service over the years. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 09, 2023

Prompt and efficient service both when i droppedd my car off and picked it up, overall, exceeded my expectations More

by jodi4444
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
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Sep 19, 2023 -

Lexus of Albuquerque responded

We're thrilled to hear that your recent service experience exceeded your expectations! Providing prompt and efficient service is what we aim for, and it's fantastic to know that both the drop-off and pick-up processes went smoothly for you. Thank you for choosing us, and we appreciate your feedback!

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