Lexus of Albuquerque
Albuquerque, NM
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Best dealer experience in 40 years We can honestly say this was easiest smoothest and pleasurable purchase we've made in a looooong time! Big purchases tend to be quite stressful and o We can honestly say this was easiest smoothest and pleasurable purchase we've made in a looooong time! Big purchases tend to be quite stressful and often leave you wondering if you made the right decision. There was none of that with the team at Lexus of Abq. Kudos for finding such genuine and kind people to offer outstanding customer service! Thank you Wright! More
Above and Beyond! I want to give a HUGE Shout Out to Lexus of Albuquerque! They went Above and Beyond this last weekend when they accommodated us for a special photo sh I want to give a HUGE Shout Out to Lexus of Albuquerque! They went Above and Beyond this last weekend when they accommodated us for a special photo shoot for our team! They cleared out the entire show room and strategically parked 5 white Lexuses for our R+F team picture. It was truly an act of a 5 Star Dealership! If this wasn't over the top enough, Kassandra Muldez joined us for our evening festivities and helped arrange our cars on site at the party. She tracked my keys and took care of us above and beyond all expectations! I am so proud that our company chose to partner with Lexus... I now understand that they are truly a brand that represents our high standards perfectly. More
Lexus Great experience buying our Lexus RX 350. Wright was awesome and he worked with us.... we were in contact with him for a couple of months.... he was a Great experience buying our Lexus RX 350. Wright was awesome and he worked with us.... we were in contact with him for a couple of months.... he was always there when we had questions! We traded in 2 of our vehicles which he helped out with. Smooth transition! We love our new Lexus More
Purchased Without Seeing Car I knew what I was looking and found a very slightly used model (4,000 miles) at Lexus of Albuquerque. I emailed about it and Kassandra responded promp I knew what I was looking and found a very slightly used model (4,000 miles) at Lexus of Albuquerque. I emailed about it and Kassandra responded promply and continued to answer questions I has as well as work with me since I live out of town. I put a small payment down to hold the car until I could pick it up. When I went to get it, Kassandra had all the paperwork ready, the car was in exceptional shape and am extremely happy with the car, Kassandra and the follow-up she has given me since bringing the car hope. Very good car purchasing experience. More
On Line sales agent Kassandra Muldez was our online sale agent and personally delivered the car to us in El Paso. She did an excellent job going over all the features and Kassandra Muldez was our online sale agent and personally delivered the car to us in El Paso. She did an excellent job going over all the features and was very patient with us at the time and is still being helpful to us. Always there for us whenever we have an issue. Would highly recommend dealing with her and the dealership. More
Love my GX 460!! I purchased a very slightly used 2017 GX 460 and absolutely love it! My experience from beginning to end with Lexus of Albuquerque and Wright Zimmerl I purchased a very slightly used 2017 GX 460 and absolutely love it! My experience from beginning to end with Lexus of Albuquerque and Wright Zimmerly was exceptional. This was by far the most hassle free purchase I have ever made! I live in Durango, CO and was able to handle all business via phone and text with my Lexus then being delivered to my door. Wright was super communicative and responsive (typically withing seconds!) to every question or request. I recommend this dealership 100%! More
The best dealership in New Mexico Having leased 6 vehicles from this dealership in the past caused us to do back for a different experience. We are retired, fixed income and had determ Having leased 6 vehicles from this dealership in the past caused us to do back for a different experience. We are retired, fixed income and had determined we would purchase our (probably) our final vehicle. Our requirements were fairly simple, affordable, low mileage, comparable to past vehicles. We quickly knew we could not afford another Lexus (even older, used one) so Kassandra worked with us to find the perfect vehicle for us. It is a Toyota, one step down from the Lexus we are accustomed to, one year newer than our current model year, has all the accessories we value most. Our other problem was we had declared bankruptcy about 3 years ago. Even though we had not included our vehicle in our bankruptcy we knew it would be an issue to reestablish our credit relationship. Kassandra worked with the finance director to find a credit institution willing to work with us. Granted it is not the prevailing interest rate for other well qualified borrowers, but they were willing to trust us on the strength of the dealerships past experience with us and we got our :new" vehicle. Due to Kassandra's hard work and commitment to retain a long standing dealer's relationship with seniors loyal to buying from trusted company we were able to get what we wanted, but more importantly what we needed. The integrity of Kassandra and Lexus of Albuquerque remains outstanding in a business not known for integrity. Thanks Kassandra and Lexus of Albuquerque!! More
Purchased Lexus NX Wright Zimmerly was very professional and made this the easiest car buying experience I have ever encountered. He answered all of my questions and ex Wright Zimmerly was very professional and made this the easiest car buying experience I have ever encountered. He answered all of my questions and explained all functions in the most courteous manner. Truly was a positive, trustworthy way to purchase my beautiful new car! More
The Best of the Best Buying a pre-owned vehicle with only virtual pictures and the word of the sales person can be somewhat sketchy. I am in Beverly Hills California and o Buying a pre-owned vehicle with only virtual pictures and the word of the sales person can be somewhat sketchy. I am in Beverly Hills California and our new pre-owned 2016 Mini Cooper S Clubman with only two thousand miles on it was very tempting to purchase. Well today with the incredible patience and incredible customer service my wife's new car arrived at our door and we could not be more pleased. Kassandra Muldez the internet sales manager stayed with us all the way through. The entire purchase experience was flawless. Kassandra arranged each and every detail from the purchase to the transportation. The entire experience of dealing Lexus of Albuquerque was a pleasure. More
Terrific Experience w Wright Zimmerly & Lexus of Albuqurque My experience with Wright Zimmerly and Lexus of Albuquerque was terrific! I found a very lightly used and well optioned 2017 Audi Q7 online at the de My experience with Wright Zimmerly and Lexus of Albuquerque was terrific! I found a very lightly used and well optioned 2017 Audi Q7 online at the dealership and flew in from accross the country to complete the sale. I wanted to check out the car in person rather than buy the car sight unseen. From the point of first contact Wright Zimmerly was extremely professional, a great communicator, and delivered a great customer service experience. On top of being really good at his job, Wright is a really nice guy as well. When I arrived in Albuquerque, the dealership even arranged for me to be picked up at the airport. Upon arrival, I never felt rushed or pressured to complete the sale. The entire experience was 5 stars! Wright was very professional with a personal touch. We even spent some time talking about and sharing pictures of our families. The car turned out to be even better than expected, and the dealership had changed the oil and detailed the car on the morning of my arrival. Wright spent close to 3 hours looking over the car with me, test driving it, and figuring out all of of the technology on the vehicle. The dealership had sent me the paperwork in advance, and Zach Russell in the finance department had already found us a very good interest rate, so when I arrived all I needed to do was give a thumbs up on the vehicle. I ended up buying the car, and Wright even gave me a reccomendation for some great Mexican food on the way out of town. We are thrilled with the car, and dealing with Wright Zimmerly and Lexus of Albuquerque has been a great experience all the way! More