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Lexus of Albuquerque

Albuquerque, NM

Overview
Reviews
Vehicles
4.8
1,135 Reviews
Call Dealership (800) 748-1951
View Awards

4821 Pan American Freeway

Albuquerque, NM

87109

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Showing 1,135 reviews

September 19, 2023

Took my car for an oil change and break job. The service was incredible from every single person I encountered. From Robert Estrada, to the cashier( I apologize I do not remember her name). It w More

by Gxowner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete Ponce, service cashier( I apologize for not remembering the name) , Robert Estrada
Report | Print
Sep 23, 2023 -

Lexus of Albuquerque responded

Thank you for choosing Lexus of Albuquerque! We were pleased to hear that we could provide you with an excellent service experience and to know our service staff was able to meet your expectations. We look forward to the pleasure of serving you again!

September 19, 2023

Service not up to usuall standards. Lug key left in console. Trunk mats left in a mess. More

by kdsmith1933
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service techs, Daniel Perez
Report | Print
Sep 22, 2023 -

Lexus of Albuquerque responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Sep 22, 2023 -

Lexus of Albuquerque responded

Thank you for bringing this to my attention. I understand your frustration with your service. This should not have happened. I would like an opportunity to address your concerns and to earn your business, please contact me at 575-489-2341. I look forward to speaking with you. Mont Porter General Manager 575-489-2341 rporter@Group1auto.com

September 16, 2023

From sales to service, Lexus of Albuquerque has been excellent! We Highly recommended this dealership. More

by wmehojah78
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mike Torres
Report | Print
Sep 19, 2023 -

Lexus of Albuquerque responded

Thank you for the Five-Star review and for choosing Lexus of Albuquerque. We were pleased to hear that we provided you with an excellent sales experience. We appreciate your business and look forward to serving you again.

September 16, 2023

Juan was professional and responsible while expeditious with the service of my vehicle. Very well run and operated dealership. More

by SteveO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
Report | Print
Sep 19, 2023 -

Lexus of Albuquerque responded

We are thrilled that Juan provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

September 15, 2023

Service department needs improvement. Trash left in vehicle. Glove box contents removed not returned glovebox More

by Weed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Estrada
Report | Print
Sep 19, 2023 -

Lexus of Albuquerque responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Oct 19, 2023 -

Lexus of Albuquerque responded

Thank you for bringing this to my attention. I apologize for the inconvenience you experienced in our service department. We take your feedback seriously, and we are committed to improving our service quality. I would like an opportunity to address your concerns and to earn your business, please contact me via email below. I look forward to speaking with you. Pete Ponce Service Manager pponce@Group1Auto.com

September 14, 2023

Any dealership can sell you a car but service is where it counts. Their service department is the best. Daniel is always accommodating and gets my car in quickly. Great work by his department and even thoug More

by Dodie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Report | Print
Sep 25, 2023 -

Lexus of Albuquerque responded

Thank you for choosing Lexus of Albuquerque! It was our pleasure to take care of your automotive needs. We also want to say thank you for acknowledging Daniel and his dedication to providing you with an excellent service experience. We look forward to your next visit!

September 14, 2023

Cordial, service oriented. Easy to access appointments online. Dealer location is accessible to clients. I’m ready for the new building . More

by Luis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Padilla
Report | Print
Sep 21, 2023 -

Lexus of Albuquerque responded

It's great to hear that you found our dealership to be cordial and service-oriented and that you appreciate the ease of accessing appointments online. The accessibility of the dealer's location is also a plus. We are looking forward to the new building too, which could further enhance your experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 14, 2023

Absolutely excellent service every time! Robert is awesome!! Always takes good care of us! Always satisfied More

by natedawg.sanchez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chuck Cunningham, Robert Estrada
Report | Print
Sep 17, 2023 -

Lexus of Albuquerque responded

We are thrilled that Robert provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We look forward to your business with us again!

September 14, 2023

I love Lexus of Albuquerque and the great, great service I receive every time I take my Lexus in. The staff is knowledgeable and friendly, I never have to worry about anything, Andrew is my newest service g More

by Monica Lovato
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Padilla
Report | Print
Sep 25, 2023 -

Lexus of Albuquerque responded

Thank you for choosing Lexus of Albuquerque! We were pleased to hear that we could provide you with an excellent service experience and to know our service staff was able to meet your expectations. We look forward to the pleasure of serving you again!

September 13, 2023

Excellent employee reception, provision of service info. and accommodations. Timely,vehicle service provided, and also, excellent quality of vehicle services provision. More

by marshallrio
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not remember employee name.
Report | Print
Sep 21, 2023 -

Lexus of Albuquerque responded

Thank you for your kind words! We're delighted to hear that you had a top-notch experience during your visit. Providing exceptional customer service is a top priority for us, and your feedback is greatly appreciated. Thank you for your support!

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