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Lexus of Albuquerque

Albuquerque, NM

4.8
865 Reviews

4821 Pan American Freeway

Albuquerque, NM

87109

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Showing 865 reviews

December 21, 2017

Great experience purchasing from car dealer Shane Crabtree was extremely helpful with purchasing our new car. We came in to just look around. Shane listened to our list of needs and wants. He ch More

by Stopher
Recommend Dealer
Yes
Employees Worked With
Shane Crabtree
Dec 26, 2017 -

Lexus of Albuquerque responded

Thank you for taking the time to share your story. We appreciate the feedback. Your comments are typical of Shane's customers who all love his demeanor and his professionalism. Thank you and congratulations!

December 11, 2017

December to Remember 🎄 The service at Lexus of ABQ is above and beyond all of my previous experiences at other dealerships. Kassandra Muldez made the purchase of my new Lex More

by MyDecembertoRemember
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob , Kassandra Muldez
Dec 11, 2017 -

Lexus of Albuquerque responded

Thank you LeighAnn! Kassandra truly goes the extra mile for all her customers and Jacob, our Delivery and Technology Specialist, ensures all our customers know how to use all the technology is their new car. Thank you for taking the time to share your experience and congratulations on your new Lexus!

November 18, 2017

LX 570 Purchase Online By Far, the best auto purchase experience I have ever had. Shane Crabtree is the most professional, knowledgeable, and classy car dealer I have ever w More

by Nick in NM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Crabtree
November 17, 2017

Love my NX Love my Lexus! Shane Crabtree Was great. Highly recommended Sales Associate and Lexus dealership. Excellent customer care all the way from sales to fi More

by Mija2014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana Perry, Finance, Shane Crabtree, Gary Gabaldon
Nov 17, 2017 -

Lexus of Albuquerque responded

Thank you for the accolades! Much appreciated and congratulations on your new Lexus!

November 15, 2017

Great experience. The moment I called Shane it was smooth sailing. From basic questions regarding trading my previous car to walking out with a new one. His integrity More

by Mvargas30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Crabtree
November 15, 2017

Certified GS350 I went to Lexus of Albuquerque to purchase a GS350 for my husband. Shane Crabtree was the salesman that helped me with my purchase. He answered all of More

by Leah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Crabtree
November 15, 2017

Well Done Shane gave me what I wanted and needed without any extra hassle and annoyance. Gary Gabaldon in service continues earn my trust and respect. I apprec More

by dbaccarat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Crabtree, Gary Gabaldon
November 14, 2017

Lexus of ALbuquerque Review Dealing with the sales department was not difficult. Sales manager spoke with us. Chuck Cunningham, the sales rep, was helpful and pleasant. Negoti More

by JDSSSN716
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Cunningham, Gary Gabaldon
Nov 15, 2017 -

Lexus of Albuquerque responded

Thank you for taking the time to share your experience with Lexus of Albuquerque and specifically Chuck Cunningham. Chuck does a great job to ensure his guests truly enjoy the car buying experience. After all it should be a joyous occasion not one of stress and discomfort. Welcome to the Lexus family!

November 14, 2017

Trade In Shane was very helpful in answering all my questions about what I could expect with my trade in. He made sure to follow up with me after the sale as w More

by Desiree_trujillo2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Crabtree
Nov 15, 2017 -

Lexus of Albuquerque responded

Thank you for sharing your experience with Lexus of Albuquerque and specifically Shane Crabtree. Shane always goes the extra length with his attention to detail and customer service with all his customers. Thank you!

November 14, 2017

Best buying experience EVER! I walked into Lexus of Alb and was immediately greeted by Mike. Mike was dealing with a customer and pointed us in the direction of Shane. We looked a More

by YvetteC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Crabtree
Nov 15, 2017 -

Lexus of Albuquerque responded

Thank you for taking the time to share you story. We try and give each guest an experience of what it should be like to buy a car rather than the typical car buying experience. One of Shane's strongest attributes is that he listens to his customers and caters the experience to their needs. Thank you and congratulations!

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