Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Lexus of Albuquerque

Albuquerque, NM

Overview
Reviews
Vehicles
4.8
1,135 Reviews
Call Dealership (800) 748-1951
View Awards

4821 Pan American Freeway

Albuquerque, NM

87109

Directions

By Type

Showing 1,135 reviews

January 03, 2024

Super friendly and always going the extra mile to take care of you. I only take my care to lexus of albuquerque More

by TZuni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Borunda
Report | Print
Jan 05, 2024 -

Lexus of Albuquerque responded

Loyalty to Lexus of Albuquerque speaks volumes! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 03, 2024

Always welcome and treated like I mattered when taking car for service will return when ever I need something. More

by Chomper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Report | Print
Jan 05, 2024 -

Lexus of Albuquerque responded

We are thrilled to hear that you had a welcoming experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 31, 2023

The service, efficiency and kindness was exemplary. The facility was difficult to maneuver with all the construction. We didn't realize the entire building was under construction and everyone was rel More

by salboyelroy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew service advisor , Kassandra Muldez, Daniel Perez
Report | Print
Jan 04, 2024 -

Lexus of Albuquerque responded

It's great to hear that despite the challenges with the construction, the service, efficiency, and kindness stood out. We understand the disappointment in not being able to explore the showroom and new models, especially after coming from Santa Fe. Sometimes construction can disrupt plans, but we hope the overall experience was positive enough to compensate for the inconvenience.

December 30, 2023

My second service visit to this dealership. I’ve never received a status report on the progress of the service being provided. The work always took longer than the service agent reported at c More

by lcsuzuki6569
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Report | Print
December 30, 2023

Great service as one would expect at a Lexus Service Center. Can't wait to see the new Albuquerque Lexus! More

by Elida
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Padilla
Report | Print
Jan 03, 2024 -

Lexus of Albuquerque responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

December 28, 2023

lexus of albuquerque always does a great job for me plus they are friendly & courteous More

by myraprescott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Padilla
Report | Print
Dec 29, 2023 -

Lexus of Albuquerque responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

December 27, 2023

The Customer Service in every department I have needed is awesome! Prompt friendly service makes all the difference More

by Rmframp1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Joseph
Report | Print
Dec 28, 2023 -

Lexus of Albuquerque responded

We are thrilled to hear that you had an awesome experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

December 27, 2023

Service writer, Robert Estrada, is a true professional. He has always been competent, helpful & courteous in arranging for service and addressing concerns for each of the four Lexus models taken to him — t More

by d.metz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Estrada
Report | Print
Dec 29, 2023 -

Lexus of Albuquerque responded

Robert is an incredible service writer, providing consistently competent, helpful, and courteous assistance for all your Lexus models over the years. Handling concerns and arranging services for four different models, including a mix of hybrid and plug-in hybrid vehicles, demonstrates his expertise and adaptability. Thank you for your kind words and business!

December 27, 2023

Sales good, service not so good no follow up when vehicle completed for pick up More

by Gasaavedra23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jaime
Report | Print
Dec 27, 2023 -

Lexus of Albuquerque responded

Thank you for bringing this to my attention. I apologize for the negative service visit you had with us and the lack of communication. I would like an opportunity to fix this and to earn your business, please contact me at pponce@Group1Auto.com. I look forward to speaking with you. Pete Ponce, Service Manager

December 26, 2023

Hands down the service advisor is the best. Jamie Borunda. I refer all my friends and family there. More

by Jarchibeque67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Paquet
Report | Print
Dec 28, 2023 -

Lexus of Albuquerque responded

It's fantastic to hear that you had a great experience and that Jamie provided the best assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

1
...
61
62
63
...
114