Lexus of Albuquerque

I purchased a vehicle from there a year ago it, was the smoothest transition coming from a dealership that I was loyal too after purchasing 5 vehicles from them. I had been let down after having factory is smoothest transition coming from a dealership that I was loyal too after purchasing 5 vehicles from them. I had been let down after having factory issues with a vehicle and it was ignored, I was in search of a new dealership I could rely on. This year I took my Family member and we had yet another fantastic experience, I can say I have found the dealership I will place my trust in, thank you Kassandra, and Jason for ensuring everything comes together for your customers hard earned money! More

Absolute horrible experience at Lexus of Albuquerque. Shocked that a "reputable" dealership would behave so unprofessionally. My husband and I have been in the market for a used Lexus GX460 for over six Shocked that a "reputable" dealership would behave so unprofessionally. My husband and I have been in the market for a used Lexus GX460 for over six months and thought we had found the perfect one at Lexus of Albuquerque. Called the dealership to verify the 2018 Lexus GX that was shown online was still available and they confirmed it was. Made an appointment for that same day, October 8th, 2022, for a test drive and fell in love. We made a deal with Frank Valencia AND the General Manager, signed the purchase agreement, and put down a $1,000 deposit since we were traveling out of the town the next day. We were instructed to provide some additional information online, which we did, and scheduled the pickup of our vehicle for Tuesday, October 11, 2022. On Monday, October 10, 2022, Mr. Valencia called and said he had "some bad news" for us. Apparently, the vehicle was "already sold" when we took it for a test drive, met with the General Manager, signed the purchase agreement, and put down our deposit. xxxxxxxx. The dealership took a higher offer while we were out of town and did not honor the commitment, they had made to us, even with the agreement and deposit in their hands. You would think that this would warrant a call directly from General Manager Mont Porter who congratulated us personally on our purchase, but no, he made his sales associate do his dirty work while he allowed this vehicle to be sold out from underneath us. This dealership and General Manager are not to be trusted. I would expect this from a small, shady dealership, but not a certified Lexus dealership. Not only have they wasted our time, what about our deposit? No mention of our $1,000 deposit when they called with the "bad news". Lexus of Albuquerque does not care about their customers or their reputation. I would never recommend anyone buying a vehicle from this dealership or their terrible management. More

I bought my used vehicle in October 2021. Within days/weeks I was having issues. Driving horrible especially on the freeway. I called my salesman Chuck and he told me to come in anytime. So I Within days/weeks I was having issues. Driving horrible especially on the freeway. I called my salesman Chuck and he told me to come in anytime. So I came in twice trying to get my issue fixed as well as a promised detail job. Time passed as the problem he was made aware about got worse and more frequent. I FINALLY in March 2022, 5 months after buying the car and having the issue for basically the entire 5 months…. They “fixed” and detailed my vehicle. Well now, August 2022… 10 months into owning the vehicle, 4 times going in and 5 months after them “fixing” the vehicle… I had to take the vehicle back for the SAME issue they “fixed” along with more issues. It literally didn’t drive forward. While I was at the dealership they told me I had to get it towed to the dealership and get my own rental. Remember after only having the vehicle for 10 months while having problems the entire time. I had to get sassy and at that point decided to let me know that my extended warranty would cover it but only after I got sassy. Well now my vehicle is still there for a week now and they are telling me that I have to pay the deductible for one of the issues and the other issues my extended warranty doesn’t cover so I have to deal with it on my own. I bought a vehicle from a dealership for a peace of mind and the car I bought not even a year ago has given me issues the entire time. Im truly disappointed. Im a mom of five, left stranded and now having to pay MORE money to a dealership for an unreliable vehicle. More

Chuck Cunningham truly gave us the VIP treatment when buying our Lexus. He made it easy, relaxing, gave us time to think and discuss, but also was very attentive. Daniel in financing explained everythi buying our Lexus. He made it easy, relaxing, gave us time to think and discuss, but also was very attentive. Daniel in financing explained everything clearly and in an honest manner let us understand the best choices for us. The stellar service you get here is world's away from other dealships and brands. Thanks to the whole team! Chuck even came by on a Sunday to program my garage door opener!! More

Sales Sonia, Finance Sean and Mgr Chris are fantastic! I highly recommend Lexus of Albuquerque I highly recommend Lexus of Albuquerque More

My experience with Isaiah was prompt, professional, and completed with the out of town delivery of my vehicle in a timely fashion. Excellent job!!! completed with the out of town delivery of my vehicle in a timely fashion. Excellent job!!! More

Isiah was very professional and they did everything they said they would do Highly recommend said they would do Highly recommend More

Lexus of Albuquerque is a place where I had an excellent, stress free car buying experience. I wasn’t referred to them. It just happened that they had the car I was looking for. I would highly recommend them stress free car buying experience. I wasn’t referred to them. It just happened that they had the car I was looking for. I would highly recommend them to my friends/family to acquire the Lexus of their dream. Frank Valencia, in particular, got all the required customer service skills to make the whole process very smooth. I will surely remember that every time I am on the road with my new toy More

Good selection of vehicles, and very quick response from staff, I noticed a team effort while purchasing my vehicle. Everyone was accessible Salesman, Financial officer, even the manager. There was eff staff, I noticed a team effort while purchasing my vehicle. Everyone was accessible Salesman, Financial officer, even the manager. There was effort to find me the best deal possible by the financial officer Daniel. My salesperson Diontray answered every question quickly. They really helped me have a great completely online purchase of my vehicle. More