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Lexus of Albuquerque

Albuquerque, NM

Overview
Reviews
Vehicles
4.8
1,026 Reviews
Call Dealership (800) 748-1951
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4821 Pan American Freeway

Albuquerque, NM

87109

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Showing 1,026 reviews

January 31, 2025

Comfortable working environment in sales and especially the service makes owning a Lexus pleasant experience! More

by Bobvirg75
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Estrada
Report | Print
Feb 03, 2025 -

Lexus of Albuquerque responded

Hello, thank you so much for the positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 28, 2025

The new facility is beautiful and very efficient in the way it operates. I’m very happy to bring my Lexus here for sevice More

by jeb350
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime
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Feb 01, 2025 -

Lexus of Albuquerque responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

January 27, 2025

Fabricio was knowledgeable and responsive and he came through with agreed upon terms. Thank you! More

by vinceirish90
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wright Zimmerly, Daniel Perez
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Jan 31, 2025 -

Lexus of Albuquerque responded

Hi, thank you for your kind review; we are happy to pass your comments to Fabricio here at Lexus of Albuquerque! We are always more than happy to assist you if anything else comes up. Take care!

January 26, 2025

I went to get a new battery and since it wouldn’t take long I took my door with me. Everybody was so kind and attentive to my dog. It is a beautiful spacious place that makes you feel like home while you More

by Mgrittani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ponce
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January 26, 2025

Woke up to a good size pusdke of oil on my garage floor . I cant tell if its the drain plug or filter but its unacceptable. More

by aperea00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian
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January 26, 2025

Fast and efficient service. Work was done professionally and everything was addressed. Thank you, Jaime! More

by leti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime
Report | Print
January 25, 2025

The Service Manager, Advisor, and Technician did an outstanding job of Changing my vehicle oil, inspections, and fixing the Front Black Engine Cover were just excellent! Francis Eggert More

by Francis M Eggert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Service Manager and Mr Juan Chavez — Five Stars
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January 24, 2025

Poor communication. Lack of customer concerns. No follow thru after direct inquiry. Refocus on vustomer More

by Smelserjohn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jaime
Report | Print
Jan 25, 2025 -

Lexus of Albuquerque responded

I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced due to the poor communication on our end. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Mont Porter General Manager Lexus of Albuquerque O 575-489-2341 rporter@Group1auto.com

January 24, 2025

The was very clean, very welcoming and my salesperson Kevin was very knowledgeable of the car in which I bought. It was a very lovely experience. More

by martybuckingham14agmail.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Melgarejo 5 Stars
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Jan 26, 2025 -

Lexus of Albuquerque responded

Hello, we're happy you found our staff Kevin to be so supportive during your experience here at Lexus of Albuquerque. We are always more than happy to assist you if anything else comes up. Take care!

January 23, 2025

Service was done correctly and within time stated. Matt did a great job. Thank you More

by rjkeyser63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Report | Print
Jan 26, 2025 -

Lexus of Albuquerque responded

Hi, thank you for your kind review; we are happy to pass your comments to Matt here at Lexus of Albuquerque! We are always more than happy to assist you if anything else comes up. Take care!

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