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Lexus of Albuquerque

Albuquerque, NM

Overview
Reviews
Vehicles
4.8
1,152 Reviews
Call Dealership (800) 748-1951
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4821 Pan American Freeway

Albuquerque, NM

87109

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Showing 1,152 reviews

February 28, 2024

Everyone is friendly and professional. Juan in the Service department is the best. Highly recommend More

by erlinda.catanach3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Chavez
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Mar 02, 2024 -

Lexus of Albuquerque responded

It's fantastic to hear that you had a great experience and that Juan provided the best assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

February 27, 2024

Robert Estrada is outstanding. I've had great experiences with Robert in getting my car fixed. More

by debra sanchez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Estrada
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Mar 02, 2024 -

Lexus of Albuquerque responded

We're glad to hear that you've had outstanding experiences with Robert in getting your car fixed! We appreciate your positive feedback and look forward to continuing to provide excellent service for your vehicle!

February 27, 2024

Everyone was friendly and helpful. There was no car wash or video of the service completed. More

by YJORDAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Receptionist in Customer Wait Trailer , Robert Estrada
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Mar 01, 2024 -

Lexus of Albuquerque responded

I appreciate you sharing your experience with us, and I'd like to address your concerns. I apologize for any inconvenience regarding the absence of a car wash and video showcasing the service completed. I'd value the opportunity to discuss this further with you and make things right. Please reach out to me at your earliest convenience: Pete Ponce Service Manager (940) 326-4534 pponce@Group1Auto.com

February 25, 2024

Great, timely and cost-effective services. Our Service Advisor, Denny Perez is always responsive and knowledgeable. More

by Jay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miranda Coffing, Daniel Perez
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Feb 27, 2024 -

Lexus of Albuquerque responded

Thank you for sharing your positive experience! We're delighted to hear that you found our services timely and cost-effective. Denny takes pride in being responsive and knowledgeable. We appreciate your feedback and look forward to serving you again in the future. Safe travels!

February 23, 2024

Fast and friendly service from Jamie, the sales staff, and the valet this morning. Thank you. More

by chrisisham1887
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Borunda
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Feb 27, 2024 -

Lexus of Albuquerque responded

We're delighted to hear that you received fast and friendly service from Jamie, the sales staff, and the valet. Thank you for your positive feedback. We appreciate your business, and we look forward to serving you again in the future!

February 23, 2024

Service was great today! Administrative staff always great! My service advisor, Daniel Perez is top notch! More

by sonja.brown1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Report | Print
Feb 27, 2024 -

Lexus of Albuquerque responded

We're delighted to hear that you had a great service experience and that the administrative staff was always great. Special recognition to Daniel as your service advisor is wonderful to hear. We appreciate your positive feedback. Thank you for choosing us, and we look forward to serving you again!

February 21, 2024

Excellent attention and courtesy. No haggling over price, trade in, issue resolution. Will recommend to others. More

by wynn
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chuck Cunningham
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Feb 24, 2024 -

Lexus of Albuquerque responded

We're thrilled to hear about your positive experience with excellent attention and courtesy. It's fantastic that the process was smooth without haggling, and we appreciate your recommendation to others. We value your business and look forward to serving you or anyone you recommend in the future. Thank you for choosing us!

February 21, 2024

Jamie is always very helpful and explains everything in terms that I understand. My Lexus is always running at its best. More

by Evonne Romero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Bourunda
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Feb 24, 2024 -

Lexus of Albuquerque responded

We're pleased to hear that Jamie is always very helpful and ensures you understand everything in terms that are clear to you. It's great to know that your Lexus is always running at its best. Thank you for choosing us, and we appreciate your positive feedback!

February 21, 2024

The best dealership in New Mexico ! Courteous and always professional !love Daniel always makes my servicing enjoyable! Stress free! More

by laloraine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Report | Print
Feb 24, 2024 -

Lexus of Albuquerque responded

Thank you for your positive feedback! We're delighted to hear that you consider it the best dealership in New Mexico and that the staff, especially Daniel, is courteous and always professional. It's great that your servicing experience is enjoyable and stress-free. We appreciate your business!

Feb 24, 2024 -

laloraine responded

Best dealership in New Mexico ! Thank you Daniel Perez! Goes beyond excellent service !

February 20, 2024

Lexus of ABQ is always so professional, from scheduling, to loaner car, to the requested service. Everyone is so efficient and focused on my needs. I would never go elsewhere for service. They are the be More

by RT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Estrada
Report | Print
Feb 22, 2024 -

Lexus of Albuquerque responded

We're delighted to hear that you consistently experience professional and efficient service at Lexus of Albuquerque. Providing excellent service, from scheduling to the loaner car and the requested service, is crucial, and it's great to know that the team is focused on meeting your needs. Thank you for choosing Lexus of Albuquerque, and we appreciate your positive feedback! We look forward to serving you again in the future!

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