Back

Lexus of Albuquerque

Albuquerque, NM

4.8
1,152 Reviews

4821 Pan American Freeway

Albuquerque, NM

87109

Directions

By Type

Showing 1,152 reviews

March 06, 2024

My service advisor Jaime Borunda is top notch. By far the best at this dealership. I have always had very positive interactions with Jaime and I only request him when I have service needs. He is p More

by wrswift87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Borunda
Mar 10, 2024 -

Lexus of Albuquerque responded

We appreciate your glowing feedback! It's fantastic to hear that Jaime has consistently provided you with top-notch service, making your experiences positive and pleasant. We understand the importance of having a reliable and professional service advisor, and we're delighted to know that Jaime has been that person for you. Thank you for choosing Lexus of Albuquerque for your service needs!

March 05, 2024

Good service and my advisor is Daniel Perez. He is above normal in helping me through the service of my Lexus More

by imcanter2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Mar 08, 2024 -

Lexus of Albuquerque responded

We're thrilled to hear that you received good service and that Daniel, your advisor, went above and beyond in assisting you with the service of your Lexus! Your satisfaction is our priority, and we appreciate your positive feedback. Thank you for choosing our dealership, and we look forward to serving you again in the future!

March 03, 2024

Since moving to the temporary offices during the remodel the ladies in the front are not as helpful or caring. For our last visit when we walked in they didn’t even say hello or how can I help, it’s like I More

by leannm97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kassandra Muldez, Daniel Perez
Mar 08, 2024 -

Lexus of Albuquerque responded

We apologize for the change in your experience and any inconvenience caused during your recent visits. Customer service is a top priority for us, and we take your feedback seriously. We appreciate your loyalty over the past 12 years, and we'll address this matter internally to ensure our front-end staff provides the welcoming and helpful service you've come to expect. We value your input and are committed to making your future visits more enjoyable. Thank you for bringing this to our attention.

Mar 08, 2024 -

leannm97 responded

Awesome! We love Cassandra & Daniel!

Mar 08, 2024 -

leannm97 responded

.

March 02, 2024

Daniel was very knowledgeable and helpful. He let me know of the current promotions to help me get my car fixed and back on the road. More

by jgarcia0306
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Mar 08, 2024 -

Lexus of Albuquerque responded

Thank you for sharing your positive experience with Daniel! We're glad to hear that he was knowledgeable and helpful in addressing your car's needs. Our team is here to assist you with any questions or concerns you may have. Safe travels, and we look forward to serving you again in the future!

March 02, 2024

Excellent service and Robert was the best in customer service. He answered all my questions with accuracy and honesty! More

by alcanzar27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Estrada
Mar 07, 2024 -

Lexus of Albuquerque responded

It's fantastic to hear that you had an excellent experience and that Robert provided the best assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 02, 2024

worthless dealership! Car was missing parts and needs an alignment. The car was not even clean when I picked up!!!! Update! This dealership is selling lemon cars! Take y More

by japodaca98
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tony Ramat
Mar 05, 2024 -

Lexus of Albuquerque responded

Thank you for bringing this to my attention. I apologize for the inconvenience you've experienced after purchasing a vehicle with us. I would like an opportunity to fix this and to earn your business, please contact me at pponce@Group1Auto.com. I look forward to speaking with you. Pete Ponce, Service Manager

March 02, 2024

Lexus of Albuquerque is always so easy and accommodating. The service is amazing and free loaners are so generous. I highly recommend them for all your car needs. Today I worked with Brian and he was so kind More

by tracimaroon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Mar 08, 2024 -

Lexus of Albuquerque responded

Thank you for your recommendation and kind words! We're delighted to hear that Lexus of Albuquerque consistently provides easy and accommodating service, and it's great to know that Brian was patient and willing to discuss all options with you. The provision of free loaners adds an extra layer of convenience for customers, and we appreciate your acknowledgment of the outstanding service. Safe travels, and we look forward to serving you again in the future!

March 01, 2024

Thank you to Chuck and Daniel for helping us get a good deal and into our dream car! More

by Gabrielle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Poe, Chuck Cunningham
Mar 07, 2024 -

Lexus of Albuquerque responded

You're welcome! It's wonderful to hear that Chuck and Daniel at Lexus of Albuquerque helped you secure a good deal and made your dream car a reality. Congratulations on your new car, and we appreciate your positive review!

February 29, 2024

Outstanding service. Great employees. 👍 my experience with the dealership is always pleasant. Keep up the good work . More

by Gloriasellshomes505
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Estrada
Mar 03, 2024 -

Lexus of Albuquerque responded

We are thrilled to hear that you had an outstanding experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 28, 2024

They went above and beyond to help me get a great car. Very thankful for Frank's help. More

by nathan_chavez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank Valencia
Mar 02, 2024 -

Lexus of Albuquerque responded

We're thrilled to hear that you had such a positive experience with us! Going above and beyond for our customers is what we strive for, and we're delighted to know that Frank provided exceptional assistance in helping you get a great car. Your satisfaction is our priority, and we truly appreciate your kind words. Thank you for choosing us, and we hope you enjoy your new car!

...
58
...