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Lexus of Albuquerque

Albuquerque, NM

Overview
Reviews
Vehicles
4.8
1,152 Reviews
Call Dealership (800) 748-1951
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4821 Pan American Freeway

Albuquerque, NM

87109

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Showing 1,152 reviews

March 16, 2024

Almost 20 years of providing service to my vehicle. Thanks Daniel and Lexus team for the outstanding service. More

by gdorsey1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
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Mar 19, 2024 -

Lexus of Albuquerque responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

March 14, 2024

Service was done quickly and on time. I would definitely recommend this service facility to anyone. More

by Admonto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
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Mar 19, 2024 -

Lexus of Albuquerque responded

That's great to hear! We're glad that the dealership's mechanics were able to address the issues with professionalism and that you found the car was serviced properly. We're here to ensure your satisfaction with your vehicle's maintenance!

March 14, 2024

They are always helpful and don’t try to sell us on something we don’t need. More

by maryjaynemaly@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Estrada
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Mar 19, 2024 -

Lexus of Albuquerque responded

We are thrilled to hear that you had a helpful experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 13, 2024

They are always helpful and go out of their way for us. We'll recommend them to everyone. More

by D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez, Mike Torres
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Mar 15, 2024 -

Lexus of Albuquerque responded

We're delighted to hear about your positive experiences with Lexus of Albuquerque! Providing exceptional service and going above and beyond for our customers are priorities for us. Your recommendation means a lot, and we're grateful for your trust in us. Thank you for choosing Lexus of Albuquerque!

March 13, 2024

Daniel’s interface was most professional. The Milti-Point inspection was really appreciated, keep it going. More

by tmluna1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Report | Print
Mar 15, 2024 -

Lexus of Albuquerque responded

It's fantastic to hear that you had a great experience and that Daniel provided professional assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 12, 2024

It is one of two Lexus dealerships in the state of New Mexico. The staff was very nice, but the facilities were severely lacking More

by gallegja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
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Mar 26, 2024 -

Lexus of Albuquerque responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 19, 2024 -

Lexus of Albuquerque responded

Thank you for bringing this to my attention. I apologize that your recent experience was anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Mont Porter General Manager rporter@Group1Auto.com

March 09, 2024

Loved it! Very Friendly, polite and understanding. Excellent Cust Service. They listened and care their cust. More

by Flor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Estrada
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Mar 13, 2024 -

Lexus of Albuquerque responded

We're delighted to hear about your positive experience! It's wonderful that you found the staff to be friendly, polite, and understanding. Excellent customer service and attentive listening are key elements of a great dealership. Safe travels, and thank you for choosing our dealership!

March 07, 2024

Danny was so nice and helpful, truly such a wonderful experience!! He was great and had really good customer service. Also the valet was very friendly and helpful! More

by Lianna
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
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Mar 10, 2024 -

Lexus of Albuquerque responded

Thank you for sharing your positive experience with us! We're thrilled to hear that Danny provided excellent customer service, and we appreciate your kind words about our valet service as well. We look forward to serving you again in the future!

March 07, 2024

Took my sport car in for a few little problems that had been bugging me. Daniel was very responsive and the techs fixed everything for a reasonable price. Very happy. More

by B Chaney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Report | Print
Mar 13, 2024 -

Lexus of Albuquerque responded

We're glad to hear that Daniel was responsive and that the technicians were able to fix the issues with your sports car to your satisfaction. We appreciate your positive comments and look forward to serving you again in the future!

March 07, 2024

Daniel in service took care of me very well today. They are currently going through a remodel but still exceed expectations on service and the team at Lexus! More

by Stephenmontoya13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Report | Print
Mar 13, 2024 -

Lexus of Albuquerque responded

Glad to hear that Daniel and the team at Lexus of Albuquerque provided excellent service despite the ongoing remodel. We appreciate your positive feedback!

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