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Lexus of Albuquerque
Albuquerque, NM
868 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 19, 2023
Daniel, my service writer is awesome. As well as infinitely informative and patient. I can’t say enough about my service experience at Lexus of Albu. As well as infinitely informative and patient. I can’t say enough about my service experience at Lexus of Albu. More
by trisha
Employees Worked With
Daniel Perez
July 19, 2023
Had first routine service with Lexus of Albuquerque. Went very smoothly and efficiently. All staff from beginning to end were friendly and knowledgeable. Nothing was wrong with the vehicle so no surp Went very smoothly and efficiently. All staff from beginning to end were friendly and knowledgeable. Nothing was wrong with the vehicle so no surprises. Since I am very happy with my vehicle purchase, this was just another plus for Lexus! More
by craft_fiend
Employees Worked With
Andrew Padilla
July 19, 2023
Displeased with recent service appointment. Oil change was scheduled, but not performed given mileage of 5k. At no time was I ever notified that this was not going to be performed. I was not to Oil change was scheduled, but not performed given mileage of 5k. At no time was I ever notified that this was not going to be performed. I was not told that this was not typical until pick up later that day. Additionally I was told the car would be hand washed prior to pickup, this did not happen either. I have since reached out to the service department with my concerns, as per owner manual oil changes should be performed every 5k miles if regular use of dirt roads, which is our situation. I have yet to hear back from anyone at the dealership. Yesterdays appointment with anticipation of needing to schedule an additional appointment was a waste of my time. More
by Kim
Employees Worked With
Juan
July 18, 2023
I had a blowout and had it towed to the dealership the AAA tow truck driver gave the car and keys to Daniel Perez who always does a great job - I picked it up today and even under the remodeling situation AAA tow truck driver gave the car and keys to Daniel Perez who always does a great job - I picked it up today and even under the remodeling situation every one was pleasant. More
by Kathy
Employees Worked With
I don’t know their names but everyone was pleasant today , Daniel Perez
July 16, 2023
While the service department can be Very busy, they always try to work with the customer, provide a loaner car or Uber ride, and complete work on schedule. always try to work with the customer, provide a loaner car or Uber ride, and complete work on schedule. More
by chriselam92
Employees Worked With
Robert Estrada
July 15, 2023
Attentive,friendly, and easy to work with. They were accommodating and I especially enjoyed the tech home visit. It was nice not to have to leave my house in this heat. They were accommodating and I especially enjoyed the tech home visit. It was nice not to have to leave my house in this heat. More
by prisgutz0911
Employees Worked With
Frank Valencia and Jacob Marez
