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Lexus of Albuquerque

Albuquerque, NM

Overview
Reviews
Vehicles
4.8
1,149 Reviews
Call Dealership (800) 748-1951
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4821 Pan American Freeway

Albuquerque, NM

87109

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Showing 1,149 reviews

May 01, 2024

My second purchase from this location and it was the fastest process! Frank is an amazing salesman, I highly recommend him! Super patient and the sweetest! Not to mention the big red bow placed on t More

by Frisonkayla
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank Valencia
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May 04, 2024 -

Lexus of Albuquerque responded

It's fantastic to hear about your second purchase experience at our location! We're thrilled that the process was fast and efficient for you. Frank is delighted to hear your kind words and recommendation. We're glad that he was super patient and sweet throughout the process. The big red bow is always a special touch to make your experience even more memorable! Enjoy your new vehicle!

April 30, 2024

Daniel Perez, Service Advisor, is an outstanding representative for Lexus of Albq. He is fair, honest and the reason we have always tried to purchase from this dealer. Daniel understands customer ne More

by Tom S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
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May 03, 2024 -

Lexus of Albuquerque responded

Daniel Perez is a fantastic representative! It's great to hear that he's fair, and honest, and has been a key reason for your loyalty to the dealership. It's wonderful when service advisors like Daniel understand customer needs so well.

April 29, 2024

Service today was fast and efficient. Staff is always friendly and accommodating. Big thanks to Matt for getting my car in and out quickly! More

by Chantal Galloway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Joseph
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May 02, 2024 -

Lexus of Albuquerque responded

We're thrilled to hear that your service experience with us was fast and efficient! Our team takes pride in being friendly and accommodating, and we're glad Matt could get your car in and out quickly. Thank you for choosing us!

April 28, 2024

Great customer service, thorough, and they do what they say they're going to do. Daniel is great.... More

by yogreen2008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Report | Print
Apr 30, 2024 -

Lexus of Albuquerque responded

It's fantastic to hear that you had a great experience and that Daniel provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 28, 2024

Everyone at the dealership was very pleasant to deal with Roberts. A good guy fair price on the oil change is a great deal. Good experience. More

by Kawayo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Estrada
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May 02, 2024 -

Lexus of Albuquerque responded

It's great to hear that you had a positive experience with Robert and our dealership! Thank you for choosing us.

April 27, 2024

Robert is alway pleasant and professional! So glad he has been our service rep these last three years! Not sure the name of the young man who greeted me this morning, but loved his fun natur More

by Bernadette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Receptionist and young man who greeted me, Robert Estrada
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Apr 30, 2024 -

Lexus of Albuquerque responded

It's great to hear that you've had a positive experience with Robert as your service representative for the past three years! We're glad he's been pleasant and professional. It's also nice that you encountered a young man with a fun nature during your recent visit. We appreciate your patience regarding the crowded space and limited seating, and we're also looking forward to the completion of the new Lexus building to enhance your experience. We're here to ensure your satisfaction and make your experience with us exceptional every time!

April 27, 2024

Lexus of Albuquerque is my go-to dealership/service provider for my GX460! Daniel is always the best and ensures I receive the best care for my car! Thank you. I'll definitely return, again. More

by mrspib15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
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May 02, 2024 -

Lexus of Albuquerque responded

That's great to hear! Daniel and the team at Lexus of Albuquerque are glad to have you as a satisfied customer. We're here to assist you and ensure your continued satisfaction with our services!

April 25, 2024

The customer service was great. I highly recommend Frank he was truly amazing and explained everything to us and was patient. He made our experience buying a Lexus very easy. I’m e More

by Janice.g
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank
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Apr 28, 2024 -

Lexus of Albuquerque responded

It's fantastic to hear that you had a great experience and that Frank provided amazing assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 24, 2024

Matt was able to schedule them in quickly after I ran across an object on the Interstate. More

by haigh44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Joseph
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Apr 27, 2024 -

Lexus of Albuquerque responded

It's fantastic to hear that you had a quick experience and that Matt provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 24, 2024

Great service very good advisers Robert Estrada takes the time to explain our needs. Would recommend him and Lexus to our friends and family. More

by bcasaus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Estrada
Report | Print
Apr 27, 2024 -

Lexus of Albuquerque responded

It's fantastic to hear that you had a great experience and that Robert provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

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