Lexus of Albuquerque

Good buying experience. No pressure sales tactics and Chuck was great to work with. Got a good deal on my used 2023 CR-V. No pressure sales tactics and Chuck was great to work with. Got a good deal on my used 2023 CR-V. More

Prompt customer service Fast response Service advisors readily available to answer questions Great communication while vehicle is in service advisors readily available to answer questions Great communication while vehicle is in service More

Great environment. Courteous and helpful. Jaime and the operator are pleasant and sincere. Management caring and available. Courteous and helpful. Jaime and the operator are pleasant and sincere. Management caring and available. More

Daniel Perez Is an exceptional service coordinator. He has been my service coordinator since 2004 and he has always gone above and beyond. My next car will be a Lexus mainly because of Daniel the car i He has been my service coordinator since 2004 and he has always gone above and beyond. My next car will be a Lexus mainly because of Daniel the car is a very good car but I can find other models that are very good but there is only one Daniel. More

My wife bought a vehicle from this dealership approximately 2 and one half months ago., and it was quite literally the worst sales experience we have ever had. The salesperson was incredibly inep approximately 2 and one half months ago., and it was quite literally the worst sales experience we have ever had. The salesperson was incredibly inept as we had to email over docs for Disabled Veterans tags three separate times ! I am just now writing the review as we finally recieved the registration almost three months after purchasing the vehicle. I called the dealership about 50 days into the process to see what was going on as I had already made a payment on the vehicle, but didnt even have a registration to prove ownership , as well as the temporary plate being in expired status. I got the runaround from from a so called Sales Manager , who mentioned he checked and we need to send over the docs. Well if you really checked you would know we had already sent them 3 times ! He assured me he would let me know when the registration and now plate would be there.I was told by other personal that we use the same plate we had already so I was kind of confused when I called him back after several days to see whats up after not hearing from him again ! I asked if the plate had come in and he said Oh no we are just waiting on the paper registration I didnt know it was a Military Plate.Ok you did know that because you asked for the discharge papers again earlier.. He also mentioned twice arrogantly Hey I am just trying to help you. You are not doing me any favors we bought a car from you , now do your job ! The car was dirty when we bought it and the Finance Manager pouted his way through the rest of the transaction after we decided against the Extended Warranty. There isnt enough room here to explain all the gory details of the transaction and the General Manager Never Called Me Back, I tried to talk to someone in person before posting. More

Had some initial issues with a warranty repair. Albuquerque Lexus did an outstanding job of making the issues right. Albuquerque Lexus did an outstanding job of making the issues right. More

Daniel Perez is an asset to Lexus. He delivers superior customer service and has excellent communication skills. He delivers superior customer service and has excellent communication skills. More

Professional and available. Quick customer service. Great people and quality work. Good eye contact and attitudes! Quick customer service. Great people and quality work. Good eye contact and attitudes! More

Employees were all professional, friendly and helpful. The work environment was already challenging due to the construction but they worked hard to keep the process moving forward. The work environment was already challenging due to the construction but they worked hard to keep the process moving forward. More