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Lexus of Albuquerque

Albuquerque, NM

4.8
865 Reviews

4821 Pan American Freeway

Albuquerque, NM

87109

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Showing 865 reviews

October 24, 2024

Despite the cramped conditions due to new construction, the service team continues to provide services. I am disappointed that I was unable to reserve my preferred type of vehicle as a loaner now. I hope t More

by Mauralew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Oct 26, 2024 -

Lexus of Albuquerque responded

Hello, we appreciate you taking the time to leave us this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us at (575) 489-2300.

October 24, 2024

Excellent service and communication with the customer. My service representative Jaime takes time to make sure I understand the service. He takes excellent care of the customer throughout the process. More

by Liz S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Borunda - 5 stars
Oct 26, 2024 -

Lexus of Albuquerque responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

October 23, 2024

I have been very impressed from the very beginning. Professional personnel and very helpful both sales and service More

by maryann.baca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Paquet, Robert Estrada
Oct 25, 2024 -

Lexus of Albuquerque responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 23, 2024

Service department has always been excellent especially my service representative Daniel Perez. He makes ownership of a Lexus a pleasure. More

by jpzilius
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Oct 24, 2024 -

Lexus of Albuquerque responded

Hi, thanks for your praise and kind comments about our team. Please don't hesitate to reach out to us if there's anything more we can do!

October 22, 2024

Great customer service! Very professional! Prompt in providing good service. I have nothing but praises for their service. More

by Jcnarcisopt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew, Tony Ramat
Oct 25, 2024 -

Lexus of Albuquerque responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 21, 2024

Love this dealership. Do business with them on all departments. Love the customer service and the people who have help me keep my cars on the road. More

by morgan3681
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kassandra Muldez, Chuck Cunningham, Wright Zimmerly, Robert Estrada
Oct 25, 2024 -

Lexus of Albuquerque responded

Hi, thank you for your kind words and this wonderful review! We hope you have a great day!

October 21, 2024

My service representative was very knowledgeable about my Vehicle and went over recipe step by step witch I Appreciated very much , one of the very best customer service representative I've encountered. More

by gilbert gomez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
Oct 25, 2024 -

Lexus of Albuquerque responded

Hi Gilbert, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 19, 2024

I have always been impressed with Lexus of Albuquerque. I don't like sitting around the service area and they offer valet pick up and drop off of my car. I never have to leave my home. Everyone is friendl More

by kdavidm2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Oct 22, 2024 -

Lexus of Albuquerque responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 19, 2024

Brian the service advisor and the rest of the Lexus team took extra effort and had a chance to find some other issues with some of the wear and tear... and they fix them! The über pick-up drop off worked More

by tommy g
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Hare
Oct 22, 2024 -

Lexus of Albuquerque responded

Thank you Tommy for taking the time to let us know how we did. We hope you have a great day!

October 18, 2024

I’m very satisfied with the help and work done on my car. Thank you, Robert! More

by Manesp72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Estrada
Oct 20, 2024 -

Lexus of Albuquerque responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

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