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Lexus of Albuquerque

Albuquerque, NM

4.8
871 Reviews

4821 Pan American Freeway

Albuquerque, NM

87109

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Showing 871 reviews

September 01, 2023

The dealership is under reconstruction, but despite this the service department continues to deliver. I had the oil changed and had an inspection. My 20 year old car continues to run supremely. More

by im194mehl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Sep 07, 2023 -

Lexus of Albuquerque responded

Thank you for choosing Lexus of Albuquerque! It was our pleasure to take care of your automotive needs. We appreciate your business and we look forward to your next visit!

September 01, 2023

Daniel is always professional, he explains the service and the cost. I feel like family when I talk to him. I also want to thank the mechanics for their work. I understand because of the construction goin More

by Grimes Rita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Sep 03, 2023 -

Lexus of Albuquerque responded

Thank you for acknowledging Daniel and for your kind words towards our other staff members! We look forward to the opportunity to assist you again.

September 01, 2023

I made a appointment in advance I showed up and the service assistant Matt checked in my vehicle I went in for a oil change and my tire pressure sensor, I waited 3 hours with a appointment and finally More

by conrbautis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Matt with the mustache , Robert Estrada
Sep 07, 2023 -

Lexus of Albuquerque responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

August 31, 2023

Daniel has been a dedicated, efficient, considerate, informative service representative who has looked after our needs for over 10 years. In all the chaos of construction at Lexus in ABQ, he carried a More

by Helen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Sep 06, 2023 -

Lexus of Albuquerque responded

Thank you for acknowledging Daniel for their professionalism and dedication. We appreciate when our associates are recognized for the exceptional service they provide. Your business is very much appreciated, and it would be our pleasure to assist you again.

August 30, 2023

Made an Appointment to get my car serviced at 9:30am. The Mechanic didn’t even start on my car until 4:00pm. No point in having an appointment here. More

by msg.mikev
Recommend Dealer
No
Employees Worked With
Andrew.
Sep 04, 2023 -

Lexus of Albuquerque responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Oct 10, 2023 -

Lexus of Albuquerque responded

Thank you for bringing this to my attention. I apologize for the extended wait time despite having an appointment for your car service. I would like an opportunity to address your concerns and to earn your business, please contact me via email below. I look forward to speaking with you. Branden Johnson Area Service Manager brandenjohnson@Group1Auto.com

August 30, 2023

The salesman was really helpful and not pushy at all he let us look at our leisure and own time very hospitable offering cold water and sncks throughout our time spent here, which is what Is expected of me More

by Landinbobby
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keven Melgarejo
Sep 10, 2023 -

Lexus of Albuquerque responded

We are very happy to hear that we were able to provide you with an enjoyable experience. Thank you for choosing Lexus of Albuquerque, and we look forward to the opportunity to assist you again in the future.

August 30, 2023

Very professional yet family warmth and genuine care. Daniel take’s really good care of me and my car. Couldn’t ask for better care! More

by Jimmanning505
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Estrada, Daniel Perez
Sep 06, 2023 -

Lexus of Albuquerque responded

Thank you for your kind words for our staff, we appreciate it!

August 30, 2023

Not sure why my glovebox was gone through but they didn’t even put things back just left it on passenger floor More

by Plomo1206
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime
August 29, 2023

I took my car in to the Lexus dealer to be serviced and was very satisfied with the quality of the work performed and the communication between Juan and myself. More

by Happy Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
Sep 07, 2023 -

Lexus of Albuquerque responded

We are thrilled that Juan provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We look forward to your business with us again!

August 29, 2023

Very quick and courteous. all work was explained very well and the cost was very reasonable More

by stephenbyrd410
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Sep 01, 2023 -

Lexus of Albuquerque responded

We are pleased to provide convenient and professional service when it is time to service your vehicle. Thank you for your kind words and your Five Star review. We look forward to the pleasure of assisting you again and as always, we appreciate your business.

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