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Lexus of Albuquerque

Albuquerque, NM

Overview
Reviews
Vehicles
4.8
1,141 Reviews
Call Dealership (800) 748-1951
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4821 Pan American Freeway

Albuquerque, NM

87109

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Showing 1,141 reviews

June 06, 2024

The place was terrific. We work with people in the service department who bent over backwards to help us out. I would highly recommend them. More

by rick_robidoux
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian H. Dan H
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Jun 08, 2024 -

Lexus of Albuquerque responded

Hello, thank you; we appreciate your feedback! Thanks for the recommendation, and have an amazing day!

June 04, 2024

My first visit to this dealership for an oil change. They were pleasant enough but why did an oil change and tire rotation take 3 hours? More

by Kay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
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Jun 07, 2024 -

Lexus of Albuquerque responded

Hello Kay, we appreciate your feedback! Thank you for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.

May 31, 2024

Service advisors have excellent customer service and they pay attention to detail. I will always bring my vehicles to them. More

by bgh2106
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Hare
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Jun 02, 2024 -

Lexus of Albuquerque responded

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

May 30, 2024

Good service. The time required for return of loaner and checkout through the cashier was excessive. More

by c43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
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May 31, 2024 -

Lexus of Albuquerque responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 30, 2024

Daniel is an excellent service representative. He even went back to the shop area to retrieve the damaged tire and brought it back to show us the problem. More

by lowder8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kassandra Muldez, Daniel Perez
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May 31, 2024 -

Lexus of Albuquerque responded

Hi, we're happy you found our staff to be so supportive during your experience here at Lexus of Albuquerque. Please don't hesitate to reach out if there's anything additional we can do for you.

May 29, 2024

I like going to the dealership they always take care of me. Give me a loaner if I need it. I’ll stick with Lexus. More

by Preston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Estrada
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May 30, 2024 -

Lexus of Albuquerque responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

May 25, 2024

All the employees are engaging and take extra measures to ensure customers are attended to. More

by Dean P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Dalen
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May 27, 2024 -

Lexus of Albuquerque responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 22, 2024

Service advisor Robert 1st cabin. Courteous, Informative and considerate of our needs. Thanks to the tech who performed the inspection. Learned a lot. Thanks. More

by clarkwalding
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Estrada
Report | Print
May 22, 2024 -

Lexus of Albuquerque responded

We're delighted to learn about your positive experience and the great assistance provided by Robert! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

May 22, 2024

Quick, friendly service experience with very good communication overall for a weekday morning all said and done. Thank you! More

by Falconridge101
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Borunda
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May 23, 2024 -

Lexus of Albuquerque responded

We are thrilled to hear that you had a quick and friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

May 20, 2024

People were very accommodating, helpful & courteous. Friendly environment. They’re able to help me with all my concerns. Highly recommended this company. More

by Lilibeth Cabilao
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Mares, Chuck Cunningham, Wright Zimmerly
Report | Print
May 22, 2024 -

Lexus of Albuquerque responded

Thank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

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