Lexus of Albuquerque

Disappointed, service did not even read my car history. Rep wanted to charge me when I had free service for certifying my car. I had to insist they change my oil. Car was not washed. Loaner car was dirty i Rep wanted to charge me when I had free service for certifying my car. I had to insist they change my oil. Car was not washed. Loaner car was dirty inside, with trash. Very hard to get ahold of service rep. Other rep wouldn’t help me sent me to voicemail. They wanted to communicate by text or email which they didn’t answer either and they don’t take free service contract into consideration. Looking forward to my car being out of warranty. More

Great service all around. Matthew is my service advisor and he is amazing! Great end-to-end service. Matthew is my service advisor and he is amazing! Great end-to-end service. More

Juan was very respectful and helped me get my car back on the road in just a day. The most professional and best service I’ve ever gotten. Will be back for sure in the future to get serviced! Great job all a the road in just a day. The most professional and best service I’ve ever gotten. Will be back for sure in the future to get serviced! Great job all around, Juan will be my “car guy” from now on! More

My Advisor Daniel Perea is always very pleasant and professional to work with. Everyone at the dealership treats us good. professional to work with. Everyone at the dealership treats us good. More

They listen. They work with you. My service rep, Matt is the nicest person to work with. They work with you. My service rep, Matt is the nicest person to work with. More

Not up to Lexus standard - or what the standard use to be! Very disappointed with last couple visits. be! Very disappointed with last couple visits. More

Robert is awesome at making sure all issues are addressed ...and he's so approachable ...and he's so approachable More

Recently purchased a preowned vehicle from Lexus of Albaquerque. They provided a fantastic buying experience from beginning to end, and were very attentive to my needs and requests for information thr Albaquerque. They provided a fantastic buying experience from beginning to end, and were very attentive to my needs and requests for information throughout the process. Would especially like to call out Ms Garcia for the providing a true “white glove” experience and promptly responding to my requests for information. Everyone I met and worked with at the dealership were high character individuals that were truly focused on my needs and customer satisfaction. I would highly recommend this dealership to anyone that’s in the market for a used or new vehicle. You won’t be disappointed. More

FABTASTIC. MORE THAN HOPED FOR WITH OUR SALES REP ERIK LESANSEE. BEYOND HOW WONDERFUL HE WAS & HELPFUL. !! Customer satisfaction fulfilled Big thanks even to MORE THAN HOPED FOR WITH OUR SALES REP ERIK LESANSEE. BEYOND HOW WONDERFUL HE WAS & HELPFUL. !! Customer satisfaction fulfilled Big thanks even to Mont his mgr ! Leslie and Chick 🎶 More

Easy to schedule service. Service advisor was great to chat with regarding the requested services and prompt response when requesting an update. Service advisor was great to chat with regarding the requested services and prompt response when requesting an update. More