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Lexus of Albuquerque

Albuquerque, NM

Overview
Reviews
Vehicles
4.8
871 Reviews
Call Dealership (800) 748-1951
View Awards

4821 Pan American Freeway

Albuquerque, NM

87109

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Showing 871 reviews

September 11, 2023

Jamie explained everything to me and answered my questions. He was polite and thorough. I received good service. More

by margueriteaville
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie 5 stars, Robert Estrada
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Sep 19, 2023 -

Lexus of Albuquerque responded

Thank you for sharing your positive experience with Jamie! We're delighted to hear that he provided you with excellent service by explaining everything clearly, addressing your questions, and being polite and thorough. Customer satisfaction is our top priority, and we're thrilled that Jamie could meet your expectations. We appreciate your business and look forward to serving you again in the future!

September 10, 2023

Everyone was real nice. They said they washed my car. That was a lie they did not wash it. Juan was real nice to work with. The lady at the desk was very helpful. Over More

by Jcruza49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Chavez. 5 star
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Sep 27, 2023 -

Lexus of Albuquerque responded

Thank you for bringing this to my attention. I understand your frustration with your car not being washed. I would like an opportunity to address your concerns and earn your business, please contact me at (575) 489-2300. I look forward to speaking with you. Mont Ponce General Manager (575) 489-2300 rporter@Group1Auto.com

September 10, 2023

Everyone is always so helpful and friendly at Lexus. Anytime I need anything they’re always quick to help. I highly recommend. More

by Meg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
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Sep 21, 2023 -

Lexus of Albuquerque responded

That's fantastic to hear! We're so happy you had a great experience. We always strive to provide the best service to our customers, so we're glad to hear you were pleased. Thank you for your review!

September 10, 2023

Always fast and friendly service. I called to get my car serviced, to my surprise they got it in the very next day. More

by lopezdenise301
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
Report | Print
Sep 22, 2023 -

Lexus of Albuquerque responded

We pleased are to provide convenient and professional service when it is time to service your vehicle. Thank you for your kind words and your Five Star review. We look forward to the pleasure of assisting you again. We appreciate your business.

September 09, 2023

Friendly and helpful. I’ve been servicing my Lexus with you since 2016. Has always been awesome service! More

by blondietat62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Report | Print
Sep 19, 2023 -

Lexus of Albuquerque responded

We appreciate your kind words and your continued trust in our service for your Lexus since 2016! Providing friendly and helpful service is something we take great pride in. It's fantastic to hear that your experiences with us have consistently been awesome. We're committed to maintaining the high standards of service you've come to expect, and we look forward to serving you and your Lexus for many more years to come

September 09, 2023

Our service representative provided us with excellent service throughout the years, we been a Lexus customer for many years and will continue to come to Lexus of Albuquerque More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Estrada
Report | Print
Sep 22, 2023 -

Lexus of Albuquerque responded

It's wonderful to hear that your service representative at Lexus of Albuquerque has consistently provided you with excellent service over the years. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 09, 2023

Prompt and efficient service both when i droppedd my car off and picked it up, overall, exceeded my expectations More

by jodi4444
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
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Sep 19, 2023 -

Lexus of Albuquerque responded

We're thrilled to hear that your recent service experience exceeded your expectations! Providing prompt and efficient service is what we aim for, and it's fantastic to know that both the drop-off and pick-up processes went smoothly for you. Thank you for choosing us, and we appreciate your feedback!

September 08, 2023

The service is always great. Thank you Ed and Matt for taking care of me!!! Excellent service!!! More

by 1harley50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt , Ed
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Sep 17, 2023 -

Lexus of Albuquerque responded

We are thrilled that Ed and Matt provided you with a great service experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

September 08, 2023

The advisor is great. But past two services they’ve left oil stains on my hood and engine bay. Also they would wash the car but haven’t done it these past two services. More

by Valles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew
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Sep 24, 2023 -

Lexus of Albuquerque responded

We are thrilled to hear that you had a great experience, and it's wonderful to know that the service advisor provided you with great service. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 07, 2023

Great customer service everytime. Robert is very professional and efficient. The ladies in the office are always a pleasure to talk to. More

by knguyen056
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Estrada
Report | Print
Sep 21, 2023 -

Lexus of Albuquerque responded

We're thrilled to hear about your outstanding experience with Robert in our Service department. Providing exceptional and professional service is a top priority. Your satisfaction is important to us, and we're here to assist you whenever you need us. Thank you for choosing us, and we appreciate your kind words

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