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Lexus of Albuquerque

Albuquerque, NM

Overview
Reviews
Vehicles
4.8
871 Reviews
Call Dealership (800) 748-1951
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4821 Pan American Freeway

Albuquerque, NM

87109

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Showing 871 reviews

September 15, 2023

Service department needs improvement. Trash left in vehicle. Glove box contents removed not returned glovebox More

by Weed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Estrada
Report | Print
Sep 19, 2023 -

Lexus of Albuquerque responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Oct 19, 2023 -

Lexus of Albuquerque responded

Thank you for bringing this to my attention. I apologize for the inconvenience you experienced in our service department. We take your feedback seriously, and we are committed to improving our service quality. I would like an opportunity to address your concerns and to earn your business, please contact me via email below. I look forward to speaking with you. Pete Ponce Service Manager pponce@Group1Auto.com

September 14, 2023

Cordial, service oriented. Easy to access appointments online. Dealer location is accessible to clients. I’m ready for the new building . More

by Luis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Padilla
Report | Print
Sep 21, 2023 -

Lexus of Albuquerque responded

It's great to hear that you found our dealership to be cordial and service-oriented and that you appreciate the ease of accessing appointments online. The accessibility of the dealer's location is also a plus. We are looking forward to the new building too, which could further enhance your experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 14, 2023

Absolutely excellent service every time! Robert is awesome!! Always takes good care of us! Always satisfied More

by natedawg.sanchez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chuck Cunningham, Robert Estrada
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Sep 17, 2023 -

Lexus of Albuquerque responded

We are thrilled that Robert provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We look forward to your business with us again!

September 14, 2023

I love Lexus of Albuquerque and the great, great service I receive every time I take my Lexus in. The staff is knowledgeable and friendly, I never have to worry about anything, Andrew is my newest service g More

by Monica Lovato
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Padilla
Report | Print
Sep 25, 2023 -

Lexus of Albuquerque responded

Thank you for choosing Lexus of Albuquerque! We were pleased to hear that we could provide you with an excellent service experience and to know our service staff was able to meet your expectations. We look forward to the pleasure of serving you again!

September 14, 2023

Any dealership can sell you a car but service is where it counts. Their service department is the best. Daniel is always accommodating and gets my car in quickly. Great work by his department and even thoug More

by Dodie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
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Sep 25, 2023 -

Lexus of Albuquerque responded

Thank you for choosing Lexus of Albuquerque! It was our pleasure to take care of your automotive needs. We also want to say thank you for acknowledging Daniel and his dedication to providing you with an excellent service experience. We look forward to your next visit!

September 13, 2023

Excellent employee reception, provision of service info. and accommodations. Timely,vehicle service provided, and also, excellent quality of vehicle services provision. More

by marshallrio
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not remember employee name.
Report | Print
Sep 21, 2023 -

Lexus of Albuquerque responded

Thank you for your kind words! We're delighted to hear that you had a top-notch experience during your visit. Providing exceptional customer service is a top priority for us, and your feedback is greatly appreciated. Thank you for your support!

September 12, 2023

Great service over eight years. Staff both in sales and service are professional and friendly. Highly recommend. More

by mpenman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Estrada
Report | Print
Sep 17, 2023 -

Lexus of Albuquerque responded

Lexus of Albuquerque is very grateful for your loyal patronage and is very pleased to hear that we could provide you with exceptional service and sales experience! Thank you for the Five Star review and your business. We look forward to serving you again in the future!

September 11, 2023

The service team at Lexus of Albuquerque is always so nice and helpful. Great experience even with the construction. More

by frannie.holmes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Dalen
Report | Print
Sep 19, 2023 -

Lexus of Albuquerque responded

We greatly appreciate your kind words about our service team at Lexus of Albuquerque! Providing a positive and helpful experience is a top priority, and it's wonderful to hear that they continue to deliver exceptional service, even during construction. Your feedback is valuable to us. Thank you for your continued trust in our dealership, and we look forward to serving you again in the future. Safe driving!

September 11, 2023

Every visit has always gone great! !! Wonderful people providing excellent service. The gal at the front desk is so sweet and kind More

by Tammy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Padilla
Report | Print
Sep 21, 2023 -

Lexus of Albuquerque responded

It's fantastic to hear that every visit to Lexus of Albuquerque has gone great for you and that you've consistently experienced wonderful people providing excellent service. Ensuring your satisfaction is our ultimate goal! Your business, as well as your Five-Star Review, are very much appreciated!

September 11, 2023

This dealership is known for its excellent customer service, and very large selection of quality vehicles. More

by bward3230
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Melgarejo
Report | Print
Sep 14, 2023 -

Lexus of Albuquerque responded

Thank you for the Five-Star review and for choosing Lexus of Albuquerque. We were pleased to hear that we provided you with an excellent service experience. We appreciate your business and look forward to serving you again.

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