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Lexus of Albuquerque

Albuquerque, NM

Overview
Reviews
Vehicles
4.8
871 Reviews
Call Dealership (800) 748-1951
View Awards

4821 Pan American Freeway

Albuquerque, NM

87109

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Showing 871 reviews

September 23, 2023

Excellent service and competent and courteous staff. I feel like an important customer. Love having an assigned service advisor. More

by MWABQNM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Chavez
Report | Print
Sep 26, 2023 -

Lexus of Albuquerque responded

Thank you for the Five-Star review and for choosing Lexus of Albuquerque. We were pleased to hear that we provided you with an excellent service experience. We appreciate your business and look forward to serving you again.

September 22, 2023

Danny in service dept is great! When I purchased car, the salesman and everyone else was excellent also More

by Maggie
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Bobby Griego, Chuck Cunningham, Daniel Perez
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Sep 26, 2023 -

Lexus of Albuquerque responded

Congratulations on your new vehicle! We are thrilled that Danny provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

September 22, 2023

Excellent customer service! Everyone is so friendly and genially nice. I always feel so welcome there. More

by jvig21909
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Estrada
Report | Print
Sep 26, 2023 -

Lexus of Albuquerque responded

It's truly wonderful to hear that you had an amazing experience with Lexus of Albuquerque. Thank you for sharing your glowing review! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 22, 2023

Very professional and experienced. Mike was very helpful and was willing to go the extra mile to Even help my wife set everything up inside the vehicle. More

by Coach Eddie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Paquet
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Sep 26, 2023 -

Lexus of Albuquerque responded

Congratulations on your new vehicle! We are thrilled that Mike provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

September 22, 2023

The service department at Lexus of Albuquerque is always prompt, efficient and polite. One of the reasons I keep coming back. More

by Charlie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
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Sep 26, 2023 -

Lexus of Albuquerque responded

It's truly wonderful to hear that you had an amazing experience with Lexus of Albuquerque. Thank you for sharing your glowing review! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 21, 2023

I always expect and receive the best service. Everyone is always so kind and pleasant.. More

by gggardenhire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Report | Print
Sep 24, 2023 -

Lexus of Albuquerque responded

It's truly wonderful to hear that you had an amazing experience with Lexus of Albuquerque. Thank you for sharing your glowing review! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 19, 2023

Took my car for an oil change and break job. The service was incredible from every single person I encountered. From Robert Estrada, to the cashier( I apologize I do not remember her name). It w More

by Gxowner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete Ponce, service cashier( I apologize for not remembering the name) , Robert Estrada
Report | Print
Sep 23, 2023 -

Lexus of Albuquerque responded

Thank you for choosing Lexus of Albuquerque! We were pleased to hear that we could provide you with an excellent service experience and to know our service staff was able to meet your expectations. We look forward to the pleasure of serving you again!

September 19, 2023

Service not up to usuall standards. Lug key left in console. Trunk mats left in a mess. More

by kdsmith1933
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service techs, Daniel Perez
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Sep 22, 2023 -

Lexus of Albuquerque responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Sep 22, 2023 -

Lexus of Albuquerque responded

Thank you for bringing this to my attention. I understand your frustration with your service. This should not have happened. I would like an opportunity to address your concerns and to earn your business, please contact me at 575-489-2341. I look forward to speaking with you. Mont Porter General Manager 575-489-2341 rporter@Group1auto.com

September 16, 2023

From sales to service, Lexus of Albuquerque has been excellent! We Highly recommended this dealership. More

by wmehojah78
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mike Torres
Report | Print
Sep 19, 2023 -

Lexus of Albuquerque responded

Thank you for the Five-Star review and for choosing Lexus of Albuquerque. We were pleased to hear that we provided you with an excellent sales experience. We appreciate your business and look forward to serving you again.

September 16, 2023

Juan was professional and responsible while expeditious with the service of my vehicle. Very well run and operated dealership. More

by SteveO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
Report | Print
Sep 19, 2023 -

Lexus of Albuquerque responded

We are thrilled that Juan provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

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