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Lexus of Albuquerque

Albuquerque, NM

Overview
Reviews
Vehicles
4.8
871 Reviews
Call Dealership (800) 748-1951
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4821 Pan American Freeway

Albuquerque, NM

87109

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Showing 871 reviews

October 06, 2023

Everyone has a great attitude at lexus very friendly atmosphere I'm glad I get my service done at lexus of albuqueque More

by oaklandraders2469.jm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew, Gary Gabaldon, Robert Estrada, Rob Jordan, Daniel Perez
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Oct 10, 2023 -

Lexus of Albuquerque responded

We are thrilled to hear that you had a friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 05, 2023

Honestly the best dealership I’ve ever dealt with so far, best customer service by far! More

by Crystal.a.tafoya11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaun Chavez
Report | Print
Oct 06, 2023 -

Lexus of Albuquerque responded

It's truly wonderful to hear that you had an amazing experience with Lexus of Albuquerque. Thank you for sharing your glowing review! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 03, 2023

Best customer service that go above and beyond! Happy to be a first time customer and more to come! More

by DMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Borunda
Report | Print
Oct 03, 2023 -

Lexus of Albuquerque responded

We are pleased to hear that we were able to provide you with an enjoyable experience on your first visit with us! Thank you for your business. We look forward to the opportunity to assist you again in the future!

September 30, 2023

Lexus of Albuquerque is the best dealership in Albuquerque. We are very happy with our new RX350. We would recommend them to anyone More

by artbysandyandfred
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Marez. , Mike Torres
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Oct 03, 2023 -

Lexus of Albuquerque responded

Congratulations on your new Lexus RX 350! We are thrilled to hear that we provided you with an exceptional sales experience. Our ultimate goal is your satisfaction, so please do not hesitate to contact us should you have any questions or concerns while getting acclimated to your new vehicle. We appreciate your business and we will look forward to the opportunity to assist you again in the future.

September 29, 2023

Juan was very helpful. He accompanied my requests and made the experience a good one. More

by annamariedallago
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Chavez
Report | Print
Oct 03, 2023 -

Lexus of Albuquerque responded

We are very pleased to hear that we could provide you with an exceptional service experience! It is also great to hear that Juan went beyond to help meet your expectations. We appreciate your business and we look forward to the opportunity to assist you again in the future.

September 29, 2023

Juan Chavez was very attentive and helpful. Lexus always does a good job in the Service Department. More

by annamariedallago
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Chavez
Report | Print
Oct 03, 2023 -

Lexus of Albuquerque responded

We are very pleased to hear that we could provide you with an exceptional service experience! It is also great to hear that Juan went beyond to help meet your expectations. We appreciate your business and we look forward to the opportunity to assist you again in the future.

September 26, 2023

Very poor! Appt. Took 5 hours! Just to get new second key & have rattle by radio checked. Still have rattle. I love my Lexus & purchased one of the first to b More

by Betty Smith
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Only met Juan
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Sep 27, 2023 -

Lexus of Albuquerque responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Oct 16, 2023 -

Lexus of Albuquerque responded

Thank you for bringing this to my attention. I apologize for the extended appointment duration and the unresolved rattle issue. I would like an opportunity to address your concerns and to earn your business, please contact me via email below. I look forward to speaking with you. Pete Ponce Service Manager pponce@Group1Auto.com

September 26, 2023

Daniel is efficient and always conscious of my time. I trust him and his team with my 1999. That's right a 1999 Lexus ES300 Coach Platinum Edition baby😁! More

by Coach Platinum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Report | Print
Sep 28, 2023 -

Lexus of Albuquerque responded

We are glad we could help!

September 26, 2023

Despite ongoing renovations the staff has made excellent adjustments and continue to make customers’ feel valued, appreciated and comfortable with adjusting to the changes. The temporary facilities are acco More

by rgonzales74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Padilla
Report | Print
Sep 28, 2023 -

Lexus of Albuquerque responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

September 24, 2023

Very good customer service they get the job done. ...thank you for always helping me withvwhatever issues I have with my Lexus More

by annasotelo76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Chavez
Report | Print
Sep 26, 2023 -

Lexus of Albuquerque responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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