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Lexus of Albuquerque
Albuquerque, NM
871 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 871 reviews
October 09, 2023
Service agent initially mentioned that they would have a part within a few months. I called back after 4 months and a different service advisor said that the part (trim) was not necessary to remediate the i part within a few months. I called back after 4 months and a different service advisor said that the part (trim) was not necessary to remediate the issue; rather they changed the clips holding the trim. The previous service advisor never contacted me about this change. I had to wait and reach out myself to find out that there was a different method to resolve the issue. Incredibly disappointed in Lexus of ABQ servicing. More
by theboss639
Employees Worked With
Jaime
October 09, 2023
I have been getting car maintenance completed at this dealership for the past three years when I was gifted a 2010 Lexus SUV hybrid by my grandfather. I was having nothing but positive experiences for qu dealership for the past three years when I was gifted a 2010 Lexus SUV hybrid by my grandfather. I was having nothing but positive experiences for quite a while. However, lately, I cannot help but feel that I have been manipulated with the car maintenance that I’ve been getting. Over the past year with all of the construction, I have noticed many changes with how I have been treated and the quotes for the services going up quite a bit. I was told the last time I was there that I was misquoted for spark plugs, told I was needing services that I really didn’t need, and misled with how much certain services were going to end up costing. This most recent experience from this past week included getting spark plugs done for my vehicle. When I signed an agreement online regarding the cost, it said $617. When I arrived to pick up my vehicle, The cost ended up being over $1600. If I would’ve known this beforehand, I could’ve prepared. However, I felt blindsided and wish I would’ve had more consultation or more information before I went in to pay the bill. It sent me into a mental spiral because I am getting married next week and I am not in a position to pay that much for the car maintenance. I would have waited if I was told the final cost at the beginning or at least a general ballpark. Please communicate the Potential final cost before someone drops off their vehicle. It was not fair, I feel misled and manipulated. I had to pay it and I did so. But I will not return. More
by Rduran
Employees Worked With
Andrew
October 09, 2023
Excellent troubleshooting and customer care. A difficult problem was resolved, and Lexus was willing to work with the tire dealership to get the overall problem addressed. Daniel needs to be com A difficult problem was resolved, and Lexus was willing to work with the tire dealership to get the overall problem addressed. Daniel needs to be complemented. More
by brookshi
Employees Worked With
Daniel Perez
