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Lexus of Albuquerque

Albuquerque, NM

Overview
Reviews
Vehicles
4.8
871 Reviews
Call Dealership (800) 748-1951
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4821 Pan American Freeway

Albuquerque, NM

87109

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Showing 871 reviews

October 26, 2023

I’ve always had a great experience. Jaime is very professional. He always goes the extra step to make sure everything is taken care of. Will always bring my car back here. More

by janet.berry1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Borunda
Report | Print
Nov 04, 2023 -

Lexus of Albuquerque responded

It's fantastic to hear that you had a great experience and that Jaime provided professional assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 23, 2023

Robert Estrada is the best, he truly knows his onions. He lives custom service, best I’ve ever dealt with. More

by Jon in ABQ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Estrada
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Oct 25, 2023 -

Lexus of Albuquerque responded

It's wonderful to hear such high praise for Robert and his excellent customer service. Having someone who is knowledgeable and truly dedicated to providing exceptional service can make a significant difference in the overall customer experience. Your positive feedback is valuable!

October 19, 2023

Matthew, Anthony and Shirley made my visit superlative. All three created an experience that was very positive. More

by buttonbooks
Recommend Dealer
Yes
Employees Worked With
Matthew, Anthony, Shirley
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Oct 21, 2023 -

Lexus of Albuquerque responded

It's fantastic to hear that you had a positive experience and that Matthew, Anthony, and Shirley provided superlative assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 19, 2023

The ease of getting an appointment was a plus! Matthew Joseph, the Service Advisor promptly met me at the car & kept me informed through the service! They had me in & out in 1 hour & a half!! More

by Castalk1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Joseph, Service Advisor
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Oct 21, 2023 -

Lexus of Albuquerque responded

It's great to hear that you found the ease of getting an appointment to be a plus and that Matthew, the Service Advisor, provided you with prompt and informative service. Getting in and out in just an hour and a half is a testament to our efficiency. Your positive comments and satisfaction are appreciated.

October 17, 2023

Easy, transparent, and friendly. Thanks for everything and getting me into an agile that I was looking for. More

by Wyomtns80
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank
Report | Print
Oct 19, 2023 -

Lexus of Albuquerque responded

We are glad to hear that your experience was easy, transparent, and friendly. Your feedback is greatly appreciated, and we're delighted that we could assist you in finding the agile you were looking for. Your satisfaction is our priority, and we're here to help. Thank you for choosing us!

October 16, 2023

Best oil change service wise ever. Robert was super awsome.screw 15 word minimum why? More

by jadanczyk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Estrada
Report | Print
Oct 17, 2023 -

Lexus of Albuquerque responded

It's wonderful to hear that you had the best oil change service experience ever and that Robert provided exceptional service! We truly appreciate your feedback and are delighted that you had such a positive experience. We're here to provide outstanding service and make your experience as pleasant as possible. Thank you for choosing us!

October 16, 2023

Excellent for Pete and service department. Robert was OK; not very detail oriented because I had to “beg” for answers and information regarding my service, cost breakdown, and new Michelin tir More

by marog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck and Pete, and Person who quoted a price for Lexus to buy my car or trade. , Robert Estrada
Report | Print
Oct 18, 2023 -

Lexus of Albuquerque responded

Thank you for bringing this to my attention. I'd like to speak with you regarding this matter. I would like an opportunity to fix this and to earn your business, please contact me at 575-489-2341. I look forward to speaking with you. Mont Porter General Manager Lexus of Albuquerque 575-489-2341 rporter@Group1auto.com

October 15, 2023

Juan and Daniel are my service guys and ALWAYS so super helpful. Everyone is genuinely friendly there. More

by beverlymaez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan is always so super friendly and helpful , Daniel Perez
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Oct 15, 2023 -

beverlymaez responded

10 out of 10 for this dealership, even under construction

Oct 16, 2023 -

Lexus of Albuquerque responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

October 15, 2023

They lack transparency and communication. Tony is the absolute worst. I was depending on him to keep his word but he clearly doesn’t care about the customer, only the sale. More

by Lied-to-customer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tony
Report | Print
Oct 16, 2023 -

Lexus of Albuquerque responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Oct 17, 2023 -

Lexus of Albuquerque responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

October 12, 2023

I have not had any negative experiences with Lexus of Albuquerque. I’ve had my Lexus for about two months and have put enough miles on it already that I have been in twice to the service department. Dani More

by Chantal G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Report | Print
Oct 14, 2023 -

Lexus of Albuquerque responded

It's wonderful to hear that you haven't had any negative experiences with Lexus of Albuquerque. The fact that you've been in the service department twice and that Daniel has been phenomenal to work with speaks to our dedication to providing excellent service. Thanks for sharing your thoughts and for highlighting Daniel's excellent service!

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