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Lexus of Albuquerque

Albuquerque, NM

Overview
Reviews
Vehicles
4.8
1,136 Reviews
Call Dealership (800) 748-1951
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4821 Pan American Freeway

Albuquerque, NM

87109

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Showing 1,136 reviews

August 14, 2024

Great service! Never have issues with the service department. Jaime is always helpful and very professional. More

by Vrdilley
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jaime
Report | Print
Aug 16, 2024 -

Lexus of Albuquerque responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Albuquerque! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 14, 2024

Jaime Borunda is my service advisor and he certainly listens to all of my concerns. I am lucky to have him. I believe he certainly looks out for me. Thank you Jaime. More

by KJB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Paquet, Robert Estrada
Report | Print
Aug 16, 2024 -

Lexus of Albuquerque responded

Hi, we're happy you found Jaime to be so supportive during your experience here at Lexus of Albuquerque. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 13, 2024

Matt is very helpful and great to deal with. Keeps me updated on the status while my car is in the shop. More

by TLims@ps23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Dalen
Report | Print
Aug 16, 2024 -

Lexus of Albuquerque responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Albuquerque! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 13, 2024

Robert is fantastic and the best representative I could ever have. He takes care of me More

by maloystorage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Estrada
Report | Print
Aug 16, 2024 -

Lexus of Albuquerque responded

Hi, thanks for your praise and kind comments about Robert. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 13, 2024

Jamie in the service area is amazing! Every trip for service is a breeze when working with him! He is kind and communicates clearly with all customers. More

by juanitadiane85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie
Report | Print
Aug 16, 2024 -

Lexus of Albuquerque responded

Hi, we're happy to hear you had such a positive experience with Jamie! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 10, 2024

Very happy with everything. and advisor is great. He is very professional and answers all my questions. More

by babs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Estrada
Report | Print
Aug 12, 2024 -

Lexus of Albuquerque responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

August 10, 2024

Outstanding, I’ve known the service advisor a long time. He is exceptional. Very transparent about my vehicles needs and the costs associated with them. More

by John_j21153
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Estrada
Report | Print
Aug 11, 2024 -

Lexus of Albuquerque responded

Hello, we appreciate your positive review about your recent experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon!

August 09, 2024

Service went well. Received a complete list of items checked. Service advisor was very helpful More

by javylopez1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Gabaldon
Report | Print
Aug 11, 2024 -

Lexus of Albuquerque responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 09, 2024

Excellent service and customer service. Juan was wonderful and efficient.Made sure we were taking care of. More

by glendamontoya12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Gabaldon, Robert Estrada, Rob Jordan, Daniel Perez
Report | Print
Aug 11, 2024 -

Lexus of Albuquerque responded

Hello, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 09, 2024

Robert Estrada is a caring and knowledgeable service writer. I've worked with him for several years and my experience has always been great! For that alone I would highly recommend Lexus of Albuquerque! More

by Reggie Gallegos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Estrada
Report | Print
Aug 10, 2024 -

Lexus of Albuquerque responded

Hello Reggie, we're happy you found our staff to be so supportive during your experience here at Lexus of Albuquerque. Thanks for the recommendation, and have an amazing day!

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