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Lexus of Albuquerque

Albuquerque, NM

Overview
Reviews
Vehicles
4.8
864 Reviews
Call Dealership (800) 748-1951
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4821 Pan American Freeway

Albuquerque, NM

87109

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Showing 864 reviews

October 31, 2024

Service was excellent and courteous We are glad to use Lexus as our provider as we Did in the past More

by Ortizra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Estrada
Report | Print
Nov 02, 2024 -

Lexus of Albuquerque responded

Hi Ortizra, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 31, 2024

Service rep was very informative in this matter. I appreciate the information I received today More

by Cglogcabin
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime
Report | Print
Nov 02, 2024 -

Lexus of Albuquerque responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 31, 2024

Service advisor Matt, was cordial and efficient and was very customer oriented. My visit was great and I got what I needed. Thank you. More

by Jp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Report | Print
Nov 02, 2024 -

Lexus of Albuquerque responded

Hi, we're happy you found our staff to be so supportive during your experience here at Lexus of Albuquerque. We are always more than happy to assist you if anything else comes up. Take care!

October 30, 2024

Always very helpful and have great customer service. Also thankful that they took the time to look into my warranty prior to charging me. More

by jgarcia0306
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian, not sure of his last name or who was the one that looked into my warranty
Report | Print
Nov 01, 2024 -

Lexus of Albuquerque responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 30, 2024

Easy to arrange. Courteous service advisor,. Timely service done right. Jessica is very professional and friendly. More

by John C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Report | Print
Nov 02, 2024 -

Lexus of Albuquerque responded

Hello John, we're happy you found our staff to be so supportive during your experience here at Lexus of Albuquerque. We are always more than happy to assist you if anything else comes up. Take care!

October 29, 2024

Communication from start to finish was excellent. They have made the process of getting maintenance on my vehicle, easy and enjoyable. More

by Francisco Aceves
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben
Report | Print
Nov 01, 2024 -

Lexus of Albuquerque responded

Hello Francisco, we appreciate you taking the time to leave us this feedback. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

October 29, 2024

Great service, timely and efficient. I have a great service advisor. Excellent communication and explaining what services will be performed More

by Cv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Report | Print
Nov 01, 2024 -

Lexus of Albuquerque responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

October 29, 2024

Very helpful; knowledgeable and people oriented. Great staff and advisors. Always go there for my service More

by cgallegos111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Estrada
Report | Print
Nov 01, 2024 -

Lexus of Albuquerque responded

Hello, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

October 26, 2024

Daniel provided superb service today! He was very professional, informative and delivered service in a timely manner. I highly recommend him. More

by lindabgarcia7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Report | Print
Oct 28, 2024 -

Lexus of Albuquerque responded

Hello, we're happy you found our staff to be so supportive during your experience here at Lexus of Albuquerque. Thanks for the recommendation, and have an amazing day!

October 24, 2024

Despite the cramped conditions due to new construction, the service team continues to provide services. I am disappointed that I was unable to reserve my preferred type of vehicle as a loaner now. I hope t More

by Mauralew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Report | Print
Oct 26, 2024 -

Lexus of Albuquerque responded

Hello, we appreciate you taking the time to leave us this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us at (575) 489-2300.

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