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Lexus of Albuquerque

Albuquerque, NM

4.8
943 Reviews

4821 Pan American Freeway

Albuquerque, NM

87109

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Showing 943 reviews

December 18, 2024

Even though they were in the middle of moving to a new building they were very friendly and helpful More

by Jhansche
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelly Medina
Dec 20, 2024 -

Lexus of Albuquerque responded

Hello Jhansche, we appreciate you taking the time to leave us this feedback. We look forward to your next visit! Take care!

December 18, 2024

Customer waiting area is comfortable, beautiful and a relaxing space. Staff were friendly and willing to answer any questions. The drop off area was fantastic garage door opened drove in and I was gree More

by ellenkairot110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Estrada
Dec 21, 2024 -

Lexus of Albuquerque responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

December 18, 2024

The best customer service in Albuquerque New Mexico. Ruben was professional & Friendly.. we can't forget the snacks & coffee bar. Five star !!!!!! More

by Padilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben
Dec 21, 2024 -

Lexus of Albuquerque responded

Hi Padilla, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

December 18, 2024

Service visit on December 18. Easy to schedule online, and the service was, as usual, prompt and professional. xxxxxxto Service Advisor Juan C. More

by Traveler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Chavez
Dec 21, 2024 -

Lexus of Albuquerque responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

December 18, 2024

I had a good experience with this dealership. They were knowledgeable and polite. I would recommend them if you’re looking to buy a car. More

by shirleywinckel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Torres
Dec 21, 2024 -

Lexus of Albuquerque responded

Hi, we appreciate your positive review about your recent experience with us! Thanks again for the recommendation, and have an amazing day!

December 18, 2024

Yesterday’s Experience exceeded my expectation. Thank you I will return for my next service and will also recommend More

by blakhwk821
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime
Dec 21, 2024 -

Lexus of Albuquerque responded

Hi, it's experiences like yours that really keep us motivated! We look forward to your next visit! Take care!

December 18, 2024

Lexus of Albuquerque took great care of my car and made sure everything was done to my satisfaction. More

by Ed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Dec 21, 2024 -

Lexus of Albuquerque responded

Hi, your satisfaction is our top priority. Please don't hesitate to reach out if there's anything additional we can do for you.

December 17, 2024

The experience at this dealership was disappointing. Service fell below expectations, with poor communication and an overall lack of professionalism. This was especially frustrating given that a previou More

by Disappointed Service Guest
Recommend Dealer
No
Employees Worked With
A member of the service team
Dec 17, 2024 -

Disappointed Service Guest responded

I’ve chosen not to name any employees, as the issues seem to reflect systemic problems with the dealership’s processes, procedures, lack of effective training and quality control. While this visit was incredibly disappointing, I hope this feedback helps Lexus of Albuquerque improve the experience for future customers. My expectations were based on previous positive experiences, both here and at other Lexus dealerships. Unfortunately, this visit fell far below the standard of excellence expected from a Lexus dealer. It was so disappointing that I will no longer consider this dealership for service or future vehicle purchases.

December 17, 2024

Took car in check engine light on and was resolved within a few hours. No cost to me and Jaime in service was excellent to explaining everything. More

by Kenh1851
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime borunda
Dec 20, 2024 -

Lexus of Albuquerque responded

Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

December 17, 2024

Their service is excellent. Estimates and recommended repairs are fair and objective. All aspects of bringing in my car for service are excellent. More

by cahinne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan in Service
Dec 20, 2024 -

Lexus of Albuquerque responded

Hi Cahinne, we're glad you had such a wonderful experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

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