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Lexus of Albuquerque

Albuquerque, NM

Overview
Reviews
Vehicles
4.8
871 Reviews
Call Dealership (800) 748-1951
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4821 Pan American Freeway

Albuquerque, NM

87109

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Showing 871 reviews

November 29, 2023

Lexus service was great. They offer uber rides while service is being completed and complimentary drinks and snacks. More

by siennaragon2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
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Dec 01, 2023 -

Lexus of Albuquerque responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 28, 2023

Andrew Padilla provided great customer service to me today. I am always pleased when I bring my car to be service! More

by tracy_thomas8423
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Padilla
Report | Print
Nov 30, 2023 -

Lexus of Albuquerque responded

It's fantastic to hear that you had a great experience and that Andrew provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 28, 2023

Efficient and timely in servicing my car. Friendly staff especially dealing with major construction at the dealership. More

by Tppino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Estrada
Report | Print
Nov 30, 2023 -

Lexus of Albuquerque responded

Dealing with major construction can be quite a challenge, but it's great to hear that Lexus of Albuquerque managed to maintain efficiency and a friendly atmosphere despite the circumstances. Thank you for your business!

November 24, 2023

Our service adviser Dan Perez has always done an excellent job each and every time we dropped off our Lexus for preventative maintenance and/or necessary repairs. Dan has taken good care of us for t More

by John & Sylvia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Report | Print
Nov 30, 2023 -

Lexus of Albuquerque responded

It's fantastic to hear that you had a great experience and that Dan provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 23, 2023

Fast and amazing customer service. Looking forward to taking my vehicle here for many years. More

by jrlucero308
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Report | Print
Nov 28, 2023 -

Lexus of Albuquerque responded

We are thrilled to hear that you had a fast and amazing experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 22, 2023

Fast service, accurate, professional, friendly, and timely. Got there on time and was out of there on time. More

by Maritza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cashier, Robert Estrada
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Nov 28, 2023 -

Lexus of Albuquerque responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 22, 2023

The best people and experience! It has been a pleasure to take my Subaru here from the sales to service, it’s been a great experience. More

by Amanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
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Nov 23, 2023 -

Lexus of Albuquerque responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 21, 2023

I got a great deal with my car when I bought it. And let me tell you that the service is amazing! Andrew Padilla is the best and always updates me on what’s going on. I will definitely be getting an More

by Vivianu2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Padilla
Report | Print
Nov 23, 2023 -

Lexus of Albuquerque responded

It's fantastic to hear that you've had a great car-buying experience and exceptional service at the dealership, especially with Andrew providing top-notch service and keeping you updated. It seems like their attention to detail and communication skills have left a positive impression on you. And hey, sometimes the little things like a good cup of coffee can really enhance the overall experience! Enjoy your Lexus!

November 21, 2023

The people are friendly, but I came in for a 45 minute service call at 8 AM yesterday and didn’t get out of the dealership until after 11:00 AM. So how do you think my rating would come out? More

by christiecs100
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Perez
Report | Print
Nov 21, 2023 -

Lexus of Albuquerque responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Nov 27, 2023 -

Lexus of Albuquerque responded

Thank you for bringing this to my attention. I apologize for the extended wait times you experienced. I would like an opportunity to address your concerns and to earn your business, please contact me at pponce@Group1Auto.com. I look forward to speaking with you. Pete Ponce Service Manager pponce@Group1Auto.com

November 18, 2023

Reluctant as a buyer with minimal experience, I was super happy to be able to work with Kevin. He is very knowledgeable, professional, and has just the right personality for his position. He is an assist to More

by Brittanygracehayes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin M. , Chuck Cunningham
Report | Print
Nov 21, 2023 -

Lexus of Albuquerque responded

Congratulations on your new vehicle! We are thrilled that Kevin provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

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