Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Lexus of Albuquerque

Albuquerque, NM

Overview
Reviews
Vehicles
4.8
871 Reviews
Call Dealership (800) 748-1951
View Awards

4821 Pan American Freeway

Albuquerque, NM

87109

Directions

By Type

Showing 871 reviews

December 30, 2023

My second service visit to this dealership. I’ve never received a status report on the progress of the service being provided. The work always took longer than the service agent reported at c More

by lcsuzuki6569
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Report | Print
December 28, 2023

lexus of albuquerque always does a great job for me plus they are friendly & courteous More

by myraprescott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Padilla
Report | Print
Dec 29, 2023 -

Lexus of Albuquerque responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

December 27, 2023

The Customer Service in every department I have needed is awesome! Prompt friendly service makes all the difference More

by Rmframp1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Joseph
Report | Print
Dec 28, 2023 -

Lexus of Albuquerque responded

We are thrilled to hear that you had an awesome experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

December 27, 2023

Service writer, Robert Estrada, is a true professional. He has always been competent, helpful & courteous in arranging for service and addressing concerns for each of the four Lexus models taken to him — t More

by d.metz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Estrada
Report | Print
Dec 29, 2023 -

Lexus of Albuquerque responded

Robert is an incredible service writer, providing consistently competent, helpful, and courteous assistance for all your Lexus models over the years. Handling concerns and arranging services for four different models, including a mix of hybrid and plug-in hybrid vehicles, demonstrates his expertise and adaptability. Thank you for your kind words and business!

December 27, 2023

Sales good, service not so good no follow up when vehicle completed for pick up More

by Gasaavedra23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jaime
Report | Print
Dec 27, 2023 -

Lexus of Albuquerque responded

Thank you for bringing this to my attention. I apologize for the negative service visit you had with us and the lack of communication. I would like an opportunity to fix this and to earn your business, please contact me at pponce@Group1Auto.com. I look forward to speaking with you. Pete Ponce, Service Manager

December 26, 2023

Hands down the service advisor is the best. Jamie Borunda. I refer all my friends and family there. More

by Jarchibeque67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Paquet
Report | Print
Dec 28, 2023 -

Lexus of Albuquerque responded

It's fantastic to hear that you had a great experience and that Jamie provided the best assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 23, 2023

They were very friendly and Andrew Padilla was very polite and professional he kept me informed ***** More

by carlagriego081960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Padilla
Report | Print
Dec 27, 2023 -

Lexus of Albuquerque responded

It's fantastic to hear that you had a great experience and that Andrew provided professional assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Dec 28, 2023 -

carlagriego081960 responded

My Experience was fast and easy, Andrew Padilla kept me informed every step of the way

December 22, 2023

They are doing well for the extent of the remodeling they are doing now. However I think they should have started from the ground up. More

by jgh
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Estrada
Report | Print
Dec 22, 2023 -

Lexus of Albuquerque responded

Thank you for taking the time to leave us a review! We look forward to your business with us again!

December 22, 2023

Very friendly, fast, honest and knowledgeable. Made car buying easy. I would definitely recommend to anyone looking for a car. More

by jonathanmoore596
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Torres
Report | Print
Dec 27, 2023 -

Lexus of Albuquerque responded

Congratulations on your new vehicle! We are thrilled to have provided you with an easy sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 22, 2023

It is under construction, but they are doing their best under the circumstances. The sales associate gets 5 stars! More

by Happy
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin
Report | Print
Dec 27, 2023 -

Lexus of Albuquerque responded

It's great to hear that despite undergoing construction, Lexus of Albuquerque is still striving to provide our best service. A sales associate earning 5 stars reflects their exceptional dedication and customer care. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

1
...
35
36
37
...
88