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Lexus of Albuquerque

Albuquerque, NM

4.8
871 Reviews

4821 Pan American Freeway

Albuquerque, NM

87109

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Showing 871 reviews

February 17, 2024

Lexus of Albuq has always delivered amazing customer service from sales to service depts. Professional, friendly & honest employees! More

by Boopforlife
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Montoya
Feb 20, 2024 -

Lexus of Albuquerque responded

We're thrilled to hear that Lexus of Albuquerque has consistently delivered amazing customer service, from sales to service departments. Professional, friendly, and honest employees are pillars of our commitment to customer satisfaction. Thank you for choosing us, and we look forward to continuing to provide excellent service in the future! Safe travels!

February 15, 2024

There isn't anything listed so I can give lots of credit to Jacob Marez who deserves an extreme amount of credit for showing me how everything works in the car. Without his help I would have been lost! I co More

by naranjox2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Marez, Chris Montoya
Feb 17, 2024 -

Lexus of Albuquerque responded

We're delighted to hear about the excellent assistance you received from Jacob, helping you understand how everything works in your Lexus. It's wonderful to know that his guidance was instrumental in navigating the features and safety aspects of your new car. We'll make sure to pass along your gratitude to Jacob. Thank you for choosing us, and we look forward to serving you again in the future!

February 15, 2024

Had a wonderful experience would recommend 10 out of 10 will buy future cars here More

by Chavez.melissa95
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Torres, Chris Montoya
Feb 17, 2024 -

Lexus of Albuquerque responded

We're thrilled to hear that you had a wonderful experience with us! Thank you for your glowing recommendation, and we're honored to receive a 10 out of 10 rating from you. It's our goal to provide exceptional service, and we're delighted that you're considering us for your future car purchases. We appreciate your trust and look forward to assisting you with any future automotive needs. Safe travels, and we can't wait to welcome you back!

February 14, 2024

I noted from the day I purchased the vehicle in 2022 via Michael Parquet that this dealership had to be unmatched by any other dealership....No other dealership has ever come close to such a match....From M More

by Ross
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Borunda, Mike Paquet, Robert Estrada
Feb 16, 2024 -

Lexus of Albuquerque responded

Thank you for your wonderful feedback! We're thrilled to hear that your experiences with Michael in sales and Jaime in service have been unmatched. It's great to know you've received rewarding and pleasant service, treating you like royalty. We appreciate your recommendation and are glad our services, including loaner vehicles and Uber assistance, have been helpful. Thank you for choosing our dealership, and we look forward to serving you again!

February 13, 2024

COSTUMERS SERVICES IS THE BEST THEY DO THE BEST DANNY AND SALES CHRIS MONTOYA ARE VERY PROFESSIONALS DEFINITELY I HIGHLY RECOMMEND LEXUS OF ALBUQUERQUE More

by Gabriela PALLARES
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wright Zimmerly, Daniel Perez, Chris Montoya
Feb 16, 2024 -

Lexus of Albuquerque responded

Thank you Gabriela for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

February 13, 2024

This dealership's service department is through, prompt, courteous, listens to my concerns, responds, and keeps me informed. More

by Charlene Dietz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Feb 16, 2024 -

Lexus of Albuquerque responded

Thank you for the kind words Charlene! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 11, 2024

The service rep was very helpful and got me in out out the door quickly. More

by Nadia.Montoya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
Feb 13, 2024 -

Lexus of Albuquerque responded

It's wonderful to hear that your service representative was helpful and that you had a quick and efficient experience. Your satisfaction is important. Safe driving!

February 09, 2024

I go with Lexus of Albuquerque for every service I have that needs attention to. More

by Cryspider321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Borunda, Daniel Perez
Feb 13, 2024 -

Lexus of Albuquerque responded

Thank you for your loyalty! We appreciate you choosing Lexus of Albuquerque for all your service needs. We're here to provide excellent service every time you visit.

February 08, 2024

Jaime was the best. He kept in touch and answered all my questions, even negotiating a better price for me. More

by Kimkbust7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Borunda
Feb 10, 2024 -

Lexus of Albuquerque responded

It's fantastic to hear that you had a great experience and that Jaime provided the best assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 07, 2024

Jamie is the best service representative! He goes out of his way to help you. More

by Thanks again
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie in service department
Feb 09, 2024 -

Lexus of Albuquerque responded

We're thrilled to hear about your positive experience with Jamie! It's fantastic that he goes above and beyond to assist you. Your satisfaction is important to us, and we appreciate your feedback. Thank you for choosing our services, and we look forward to serving you again in the future!

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