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Lexus of Albuquerque

Albuquerque, NM

Overview
Reviews
Vehicles
4.8
869 Reviews
Call Dealership (800) 748-1951
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4821 Pan American Freeway

Albuquerque, NM

87109

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Showing 869 reviews

March 02, 2024

Excellent service and Robert was the best in customer service. He answered all my questions with accuracy and honesty! More

by alcanzar27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Estrada
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Mar 07, 2024 -

Lexus of Albuquerque responded

It's fantastic to hear that you had an excellent experience and that Robert provided the best assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 02, 2024

worthless dealership! Car was missing parts and needs an alignment. The car was not even clean when I picked up!!!! Update! This dealership is selling lemon cars! Take y More

by japodaca98
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tony Ramat
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Mar 05, 2024 -

Lexus of Albuquerque responded

Thank you for bringing this to my attention. I apologize for the inconvenience you've experienced after purchasing a vehicle with us. I would like an opportunity to fix this and to earn your business, please contact me at pponce@Group1Auto.com. I look forward to speaking with you. Pete Ponce, Service Manager

March 02, 2024

Daniel was very knowledgeable and helpful. He let me know of the current promotions to help me get my car fixed and back on the road. More

by jgarcia0306
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
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Mar 08, 2024 -

Lexus of Albuquerque responded

Thank you for sharing your positive experience with Daniel! We're glad to hear that he was knowledgeable and helpful in addressing your car's needs. Our team is here to assist you with any questions or concerns you may have. Safe travels, and we look forward to serving you again in the future!

March 02, 2024

Lexus of Albuquerque is always so easy and accommodating. The service is amazing and free loaners are so generous. I highly recommend them for all your car needs. Today I worked with Brian and he was so kind More

by tracimaroon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
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Mar 08, 2024 -

Lexus of Albuquerque responded

Thank you for your recommendation and kind words! We're delighted to hear that Lexus of Albuquerque consistently provides easy and accommodating service, and it's great to know that Brian was patient and willing to discuss all options with you. The provision of free loaners adds an extra layer of convenience for customers, and we appreciate your acknowledgment of the outstanding service. Safe travels, and we look forward to serving you again in the future!

March 01, 2024

Thank you to Chuck and Daniel for helping us get a good deal and into our dream car! More

by Gabrielle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Poe, Chuck Cunningham
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Mar 07, 2024 -

Lexus of Albuquerque responded

You're welcome! It's wonderful to hear that Chuck and Daniel at Lexus of Albuquerque helped you secure a good deal and made your dream car a reality. Congratulations on your new car, and we appreciate your positive review!

February 29, 2024

Outstanding service. Great employees. 👍 my experience with the dealership is always pleasant. Keep up the good work . More

by Gloriasellshomes505
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Estrada
Report | Print
Mar 03, 2024 -

Lexus of Albuquerque responded

We are thrilled to hear that you had an outstanding experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 28, 2024

They went above and beyond to help me get a great car. Very thankful for Frank's help. More

by nathan_chavez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank Valencia
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Mar 02, 2024 -

Lexus of Albuquerque responded

We're thrilled to hear that you had such a positive experience with us! Going above and beyond for our customers is what we strive for, and we're delighted to know that Frank provided exceptional assistance in helping you get a great car. Your satisfaction is our priority, and we truly appreciate your kind words. Thank you for choosing us, and we hope you enjoy your new car!

February 28, 2024

Everyone is friendly and professional. Juan in the Service department is the best. Highly recommend More

by erlinda.catanach3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Chavez
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Mar 02, 2024 -

Lexus of Albuquerque responded

It's fantastic to hear that you had a great experience and that Juan provided the best assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

February 27, 2024

Everyone was friendly and helpful. There was no car wash or video of the service completed. More

by YJORDAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Receptionist in Customer Wait Trailer , Robert Estrada
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Mar 01, 2024 -

Lexus of Albuquerque responded

I appreciate you sharing your experience with us, and I'd like to address your concerns. I apologize for any inconvenience regarding the absence of a car wash and video showcasing the service completed. I'd value the opportunity to discuss this further with you and make things right. Please reach out to me at your earliest convenience: Pete Ponce Service Manager (940) 326-4534 pponce@Group1Auto.com

February 27, 2024

Robert Estrada is outstanding. I've had great experiences with Robert in getting my car fixed. More

by debra sanchez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Estrada
Report | Print
Mar 02, 2024 -

Lexus of Albuquerque responded

We're glad to hear that you've had outstanding experiences with Robert in getting your car fixed! We appreciate your positive feedback and look forward to continuing to provide excellent service for your vehicle!

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