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Lexus of Albuquerque

Albuquerque, NM

Overview
Reviews
Vehicles
4.8
1,030 Reviews
Call Dealership (800) 748-1951
View Awards

4821 Pan American Freeway

Albuquerque, NM

87109

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Showing 1,030 reviews

August 26, 2024

Excellent customer service. Matt service rep is outstanding. Very time oriented and full explanation of all services and cost. More

by Smcandelaria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
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Aug 27, 2024 -

Lexus of Albuquerque responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 24, 2024

The courtesy of Jaime and the front office was amazing as usual! The process of acquiring a rental was very easy and hassle free! More

by mporter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Borunda
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Aug 31, 2024 -

Lexus of Albuquerque responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 24, 2024

It's nice, but I didn't like the wait time. Other than that Matthew was very nice and professional. 👍 More

by gmtanuz49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
Report | Print
Aug 28, 2024 -

Lexus of Albuquerque responded

Thank you for bringing this to my attention. I apologize for this negative experience you had with us. I would like an opportunity to fix this and to earn your business, please contact me at rporter@Group1Auto.com. I look forward to speaking with you. Mont Porter General Manager

August 23, 2024

Wright, Frank and Jacob are professional, efficient and provided a great experience during my NX 350 h purchase. Highly recommend Lexus of Albuquerque. More

by snegrete
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank, Wright, and Jacob.
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Aug 26, 2024 -

Lexus of Albuquerque responded

Hi, we're happy to hear you had such a positive experience with Wright, Frank and Jacob! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 22, 2024

The dealership allowed for an exceptional service and i was able to have a loaner car. It helped me out especially coming from four hours away. More

by lyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
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Aug 24, 2024 -

Lexus of Albuquerque responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 22, 2024

Awaiting new building. Getting by. Service still trustworthy. Would recommend. Toyota backoffice.com is faulty though. More

by caspirock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Estrada
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Aug 24, 2024 -

Lexus of Albuquerque responded

Hello, we appreciate you taking the time to leave us this feedback. If you'd be willing to provide more feedback, please reach out to us at (575) 489-2300 so we can assist you further.

August 21, 2024

Lexus Of Albuquerque has always provided me with excellent service. Even now with all the construction, my car is serviced efficiently and accurately. More

by Therese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Borunda and Martin, Robert Estrada
Report | Print
Aug 24, 2024 -

Lexus of Albuquerque responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 20, 2024

They had my service done under two hours. That was a good experience. Brian was very professional and helpful.! More

by pam.russell9
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
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Aug 24, 2024 -

Lexus of Albuquerque responded

Hello, we're happy you found our staff to be so supportive during your experience here at Lexus of Albuquerque. We are always more than happy to assist you if anything else comes up. Take care!

August 20, 2024

First service was as smooth as possible. This is my first Lexus and quite satisfied thus far! More

by ajhidalgo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
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Aug 24, 2024 -

Lexus of Albuquerque responded

Hi, thank you for your kind words and this wonderful review! Please don't hesitate to reach out to us if there's anything more we can do!

August 19, 2024

Very customer friendly place always makes me feel welcome. Chris is a very great sales guy and always tries he’s best to help. More

by Espi79
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Montoya
Report | Print
Aug 23, 2024 -

Lexus of Albuquerque responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Albuquerque! If you have any further questions, please give us a call. We're always happy to help!

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