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Lexus of Albuquerque

Albuquerque, NM

4.8
1,030 Reviews

4821 Pan American Freeway

Albuquerque, NM

87109

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Showing 1,030 reviews

September 02, 2024

Kelly Medina helped me from the first phone call until I drove my car home. She identified the features that I wanted on my new RX hybrid and the color I wanted. She picked me up from the train station to t More

by Madeleine
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kelly Medina
Sep 06, 2024 -

Lexus of Albuquerque responded

Hi Madeleine, we're happy you found Kelly to be so supportive during your experience here at Lexus of Albuquerque. Please let us know if there is anything else we can do for you; we are more than happy to help!

September 01, 2024

Daniel Perez is the ultimate in service advisers. I trust his judgment above everyone else in town!! Fair, promise and courteous. More

by kathryn.kite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Sep 06, 2024 -

Lexus of Albuquerque responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

August 31, 2024

I bought an old Lexus from a private individual and brought it to Lexus in Albuquerque to check it out as I wanted to go in a long road trip. I was so relieved it checked out perfect! Everyone there More

by marge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan, Pete, Daniel in Finance, Gary Gabaldon, Daniel Perez
Sep 06, 2024 -

Lexus of Albuquerque responded

Hi, thank you for your kind review; we are happy to pass along your comments to Juan, Pete and Daniel here at Lexus of Albuquerque! We hope you have a great day!

August 31, 2024

Jaime was excellent! Great customer service! I only take my car to Lexus of Albuquerque! More

by Amanda GL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Borunda
Sep 05, 2024 -

Lexus of Albuquerque responded

Hi Amanda, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 31, 2024

Had a pleasant experience with salesman/finance/manager they didn’t pressure use to buy and were honest as well as upfront with things. Will have final out come of this dealership on 09/02/24 after there p More

by r.baldonado1973
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Torres
Sep 06, 2024 -

Lexus of Albuquerque responded

Hi, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 31, 2024

Jaime was ready for me when I arrived a few minutes early. We discussed the service and got right to business. My wait time was reasonable, and my vehicle was ready within the window we anticipated. Ov More

by dbravow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime
Sep 06, 2024 -

Lexus of Albuquerque responded

Hi, we're happy you found Jaime to be so supportive during your experience here at Lexus of Albuquerque. Please don't hesitate to reach out if there's anything additional we can do for you.

August 29, 2024

Excellent customer service! Matt was attentive and did a follow-up call to see if I had seen the service team notification. More

by elba.saavedra59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt, Juan and Brandon
Aug 31, 2024 -

Lexus of Albuquerque responded

Hi, thank you for taking the time to leave a review for us at Lexus of Albuquerque. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 28, 2024

Purchasing a new Lexus was a wonderful experience from initial meeting, vehicle delivery, and post delivery service. Frank Valencia and Jacob Marez are knowledgeable, courteous, and very professional. E More

by Marshaogden
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank Valencia, Jacob Marez
Aug 29, 2024 -

Lexus of Albuquerque responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 28, 2024

A completely different car shopping experience indeed! My salesman was genuinely interested in what I was looking for, and I never felt pressured. More

by Football fam
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Marez , Mike Torres
Aug 31, 2024 -

Lexus of Albuquerque responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 27, 2024

Helped me get my oil change done and listened when I mentioned the brakes were squeaking. Got it fixed within reasonable time. Daniel, my service advisor, was great at letting me know what was needed. More

by drebarns
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Aug 27, 2024 -

Lexus of Albuquerque responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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