Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Lexus of Albuquerque

Albuquerque, NM

Overview
Reviews
Vehicles
4.8
869 Reviews
Call Dealership (800) 748-1951
View Awards

4821 Pan American Freeway

Albuquerque, NM

87109

Directions

By Type

Showing 869 reviews

March 13, 2024

They are always helpful and go out of their way for us. We'll recommend them to everyone. More

by D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez, Mike Torres
Report | Print
Mar 15, 2024 -

Lexus of Albuquerque responded

We're delighted to hear about your positive experiences with Lexus of Albuquerque! Providing exceptional service and going above and beyond for our customers are priorities for us. Your recommendation means a lot, and we're grateful for your trust in us. Thank you for choosing Lexus of Albuquerque!

March 13, 2024

Daniel’s interface was most professional. The Milti-Point inspection was really appreciated, keep it going. More

by tmluna1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Report | Print
Mar 15, 2024 -

Lexus of Albuquerque responded

It's fantastic to hear that you had a great experience and that Daniel provided professional assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 12, 2024

It is one of two Lexus dealerships in the state of New Mexico. The staff was very nice, but the facilities were severely lacking More

by gallegja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Report | Print
Mar 26, 2024 -

Lexus of Albuquerque responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 19, 2024 -

Lexus of Albuquerque responded

Thank you for bringing this to my attention. I apologize that your recent experience was anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Mont Porter General Manager rporter@Group1Auto.com

March 09, 2024

Loved it! Very Friendly, polite and understanding. Excellent Cust Service. They listened and care their cust. More

by Flor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Estrada
Report | Print
Mar 13, 2024 -

Lexus of Albuquerque responded

We're delighted to hear about your positive experience! It's wonderful that you found the staff to be friendly, polite, and understanding. Excellent customer service and attentive listening are key elements of a great dealership. Safe travels, and thank you for choosing our dealership!

March 07, 2024

Daniel in service took care of me very well today. They are currently going through a remodel but still exceed expectations on service and the team at Lexus! More

by Stephenmontoya13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Report | Print
Mar 13, 2024 -

Lexus of Albuquerque responded

Glad to hear that Daniel and the team at Lexus of Albuquerque provided excellent service despite the ongoing remodel. We appreciate your positive feedback!

March 07, 2024

Danny was so nice and helpful, truly such a wonderful experience!! He was great and had really good customer service. Also the valet was very friendly and helpful! More

by Lianna
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Report | Print
Mar 10, 2024 -

Lexus of Albuquerque responded

Thank you for sharing your positive experience with us! We're thrilled to hear that Danny provided excellent customer service, and we appreciate your kind words about our valet service as well. We look forward to serving you again in the future!

March 07, 2024

Took my sport car in for a few little problems that had been bugging me. Daniel was very responsive and the techs fixed everything for a reasonable price. Very happy. More

by B Chaney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Report | Print
Mar 13, 2024 -

Lexus of Albuquerque responded

We're glad to hear that Daniel was responsive and that the technicians were able to fix the issues with your sports car to your satisfaction. We appreciate your positive comments and look forward to serving you again in the future!

March 06, 2024

My service advisor Jaime Borunda is top notch. By far the best at this dealership. I have always had very positive interactions with Jaime and I only request him when I have service needs. He is p More

by wrswift87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Borunda
Report | Print
Mar 10, 2024 -

Lexus of Albuquerque responded

We appreciate your glowing feedback! It's fantastic to hear that Jaime has consistently provided you with top-notch service, making your experiences positive and pleasant. We understand the importance of having a reliable and professional service advisor, and we're delighted to know that Jaime has been that person for you. Thank you for choosing Lexus of Albuquerque for your service needs!

March 05, 2024

Good service and my advisor is Daniel Perez. He is above normal in helping me through the service of my Lexus More

by imcanter2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Report | Print
Mar 08, 2024 -

Lexus of Albuquerque responded

We're thrilled to hear that you received good service and that Daniel, your advisor, went above and beyond in assisting you with the service of your Lexus! Your satisfaction is our priority, and we appreciate your positive feedback. Thank you for choosing our dealership, and we look forward to serving you again in the future!

March 03, 2024

Since moving to the temporary offices during the remodel the ladies in the front are not as helpful or caring. For our last visit when we walked in they didn’t even say hello or how can I help, it’s like I More

by leannm97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kassandra Muldez, Daniel Perez
Report | Print
Mar 08, 2024 -

Lexus of Albuquerque responded

We apologize for the change in your experience and any inconvenience caused during your recent visits. Customer service is a top priority for us, and we take your feedback seriously. We appreciate your loyalty over the past 12 years, and we'll address this matter internally to ensure our front-end staff provides the welcoming and helpful service you've come to expect. We value your input and are committed to making your future visits more enjoyable. Thank you for bringing this to our attention.

Mar 08, 2024 -

leannm97 responded

Awesome! We love Cassandra & Daniel!

Mar 08, 2024 -

leannm97 responded

.

1
...
28
29
30
...
87