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Lexus of Albuquerque

Albuquerque, NM

Overview
Reviews
Vehicles
4.8
868 Reviews
Call Dealership (800) 748-1951
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4821 Pan American Freeway

Albuquerque, NM

87109

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Showing 868 reviews

March 30, 2024

As always, Chuck Cunningham was the best. Kudos also to Pete Pince for fixing an issue with the car I was buying. Pricilla in financing fee was also very helpful. Everyone was courteous an More

by pavegene
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pete Ponce and Priscilla Eggert, Chuck Cunningham
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Apr 04, 2024 -

Lexus of Albuquerque responded

It's great to hear about your positive experience with Chuck, Pete, and Pricilla! We're glad they were able to assist you and provide excellent service. Thank you for acknowledging their efforts, and we appreciate your business.

March 30, 2024

Juan is a great service manager and I love the new video inspection process -- best practice! More

by dubroff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan!
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Apr 04, 2024 -

Lexus of Albuquerque responded

It's fantastic to hear that you had a great experience and that Juan provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

March 30, 2024

Impressed w Lexus of ABQ, didn't buy my car from them but I trust my Maintenance of my.ES350. Have been very pleased w my experience w the Service Dept especially w Juan Chavez. Very professional, person More

by A Leyva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Chavez
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Apr 04, 2024 -

Lexus of Albuquerque responded

That's great to hear about your positive experience with Lexus of Albuquerque and Juan! We provided excellent service for your ES350 maintenance. Safe travels!

March 27, 2024

Very nice, easy to deal with, good value, I am Very satisfied!!!!!Will return for all my needs More

by ramjetholt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Joseph
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Mar 29, 2024 -

Lexus of Albuquerque responded

We're thrilled to hear that you had a very nice and easy experience dealing with us and that you found good value in our offerings! Customer satisfaction is our top priority, and we're glad we could meet your expectations. We look forward to serving you for all your automotive needs in the future. Thank you for choosing us!

March 25, 2024

Friendly, on time, respectful concerned easy to schedule glad to have my car serviced by them. More

by msj01
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew , Daniel Perez
Report | Print
Mar 27, 2024 -

Lexus of Albuquerque responded

We're glad to hear that you had a positive experience with us! We strive to be friendly, on time, respectful, and make scheduling easy for our customers. Thank you for choosing us to service your car!

March 24, 2024

I went in for a missing lug nut and they were quick to notice other problems I was unaware of and take care of them. Definitely will continue to use for service and my new purchases. More

by tyra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
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Mar 29, 2024 -

Lexus of Albuquerque responded

It's great to hear that our team was proactive in addressing not just the missing lug nut but also other issues you were unaware of during your service visit! We're glad we could take care of everything for you and that you had a positive experience. We look forward to continuing to serve you for both service needs and future purchases. Thank you for choosing us!

March 23, 2024

Been using Lexus of Abq for at least 14 years. They have been a pleasure to work with both in sales and service. More

by bplatte13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
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Mar 28, 2024 -

Lexus of Albuquerque responded

That's wonderful to hear! We're grateful for your loyalty and pleased that you've had positive experiences with both our sales and service departments over the past 14 years. Please let us know if there's anything else we can do for you.

March 20, 2024

It took a while to have the problems fixed with my vehicle, but the service dept. seemed to go the extra mile in negotiating with the corporate office to have the problems fixed. I had a loaner car so More

by Diannedaniels121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Chavez, Pete Ponce
Report | Print
Mar 22, 2024 -

Lexus of Albuquerque responded

Thank you for sharing your experience with us. We're glad to hear that our service department went above and beyond to resolve the issues with your vehicle, and we appreciate your recommendation.

March 20, 2024

I love that my service advisor always makes me feel like he cares about me & my car! Thank you Robert! More

by stephanie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Estrada
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Mar 22, 2024 -

Lexus of Albuquerque responded

That's wonderful to hear! We're glad that Robert, your service advisor, makes you feel cared for and values your satisfaction with your car. Providing excellent service and building strong relationships with our customers are top priorities for us. We appreciate your feedback and look forward to continuing to provide you with great service!

March 19, 2024

I have the best advisor, Jamie! He explains in detail, makes sure my car & suv are kept in tip top shape. All staff was wonderful from checking me in to getting my loaner. I thank y More

by Wendysangels3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime
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Mar 22, 2024 -

Lexus of Albuquerque responded

That's fantastic to hear! Jamie is a dedicated and knowledgeable advisor, and we're thrilled that you had such a positive experience with him and our entire team at Lexus of Albuquerque. Thank you for recommending us, and we look forward to providing you with excellent service in the future as well!

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