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Lexus of Albuquerque

Albuquerque, NM

4.8
1,027 Reviews

4821 Pan American Freeway

Albuquerque, NM

87109

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Showing 1,028 reviews

September 23, 2024

The staff are professional in various interactions & discussions. It’s appreciated to see the “ well organized “ business atmosphere with genuine customer service interest More

by diabetescounsel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lexus Garcia & Pete Ponce
Sep 28, 2024 -

Lexus of Albuquerque responded

Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!

September 21, 2024

Matt was excellent had a great experience with this dealership. Thank you for your dedication. More

by Metalexec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Sep 28, 2024 -

Lexus of Albuquerque responded

Hi, we are very happy Matt could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

September 20, 2024

Daniel Perez promised me the car would be ready on Friday. I took it in on Monday and it was Friday when I picked it up. Promises made promises kept Daniel the best. More

by Fzanzucchi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Sep 21, 2024 -

Lexus of Albuquerque responded

Hi, we are very happy Daniel Perez could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 19, 2024

I was visiting Albuquerque from out of town. Still same superior level service. Smooth process and they went the extra mile to check on a warning message I had to reassure me that everything was More

by rapid.01pearled
Recommend Dealer
Yes
Employees Worked With
Ruben Canto
Sep 21, 2024 -

Lexus of Albuquerque responded

Hello, thank you so much for the positive review! We hope you have a great day!

September 18, 2024

The service provided for our Lexus is great, despite the construction of the dealership. I highly recommend them!! More

by Carla Beitler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Estrada
Sep 20, 2024 -

Lexus of Albuquerque responded

Hi Carla, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 18, 2024

I am very satisfied with my service advisor for setting this appointment up for Saturday. When I arrived at 7 AM, a substitute advisor knew the details of my service request. Without any explanations, he w More

by Kennet Chen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Chavez, Daniel Perez
Sep 21, 2024 -

Lexus of Albuquerque responded

Hi Kennet, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 18, 2024

The staff is knowledgeable , thoughtful , and friendly . The service was first rate . All my service needs will be at Lexus More

by Chestercraig31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Gabaldon, Robert Estrada, Rob Jordan, Daniel Perez
Sep 21, 2024 -

Lexus of Albuquerque responded

Hi, we're happy you found our staff to be so supportive during your experience here at Lexus of Albuquerque. We are always more than happy to assist you if anything else comes up. Take care!

September 17, 2024

First time visiting this Lexus dealership as I moved from a previous state. While they do have construction ongoing, resulting in a little longer of an appointment time for regular maintenance, customer ser More

by businessnoneofyour.2023
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew (Service Advisor); Abigail (Receptionist)
Sep 21, 2024 -

Lexus of Albuquerque responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

September 17, 2024

All employees at the dealership are very professional and nice. Even though the dealership is going through construction it is very clean and organized. More

by mncanddjh
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Sep 21, 2024 -

Lexus of Albuquerque responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Albuquerque! We hope to see you soon!

September 17, 2024

Robert is quick. Good communication. Just an oil change this time but service was seamless. Way to go Robert and Lexus. More

by hybridone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Estrada
Sep 21, 2024 -

Lexus of Albuquerque responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

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