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Lexus of Albuquerque

Albuquerque, NM

4.8
868 Reviews

4821 Pan American Freeway

Albuquerque, NM

87109

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Showing 868 reviews

April 12, 2024

The 30k maintenance was done and reasonably priced, however, the cleaning of the battery corrosion was an extra $75 which seems ridiculous. I have dealt with Gary Gabaldon with my last three Lexus cars More

by Pswanson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Gabaldon
Apr 13, 2024 -

Lexus of Albuquerque responded

Thank you for bringing this to my attention. I'd like to speak with you regarding this matter. I would like an opportunity to fix this and earn your business, please contact me at Pete Ponce Service Manager (940) 326-4534 pponce@Group1Auto.com

April 11, 2024

Juan my service advisor it great! Always friendly and clear on explaining everything. Thank You Juan! More

by cindyhill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
Apr 13, 2024 -

Lexus of Albuquerque responded

It's fantastic to hear that you had a great experience and that Juan provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 10, 2024

Daniel Perez is a service advisor who cares about his customers, he will communicate with you throughout your entire process. And genuinely engage with you, which is refreshing to see in this industry! T More

by andrewtinsley10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Estrada, Daniel Perez
Apr 12, 2024 -

Lexus of Albuquerque responded

It's fantastic to hear that you had a great experience and that Daniel provided communicative assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 08, 2024

They r the best! Great customer service and honest about wat needs to be done to my vehicle More

by Verda Lucero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime
Apr 09, 2024 -

Lexus of Albuquerque responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 07, 2024

They are always wonderful to work with. A big shout out goes to Andrew who I first met when arriving who was very professional, Jaime who explained everything to me about what they did to More

by Nmtwin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Borunda 5 STARS, Robert Estrada
Apr 11, 2024 -

Lexus of Albuquerque responded

We are thrilled you had a fantastic experience with Andrew, Jaime, and Shirley at Lexus of Albuquerque's service department! Our professionalism, detailed explanations, and caring attitude made your visit a positive one.

April 06, 2024

You folks are the best. All the people in the service department are top notch. The ladies in the office are always very helpful and polite. Been working with Juan Chaves fo More

by carsonbridges
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Chavez, Chuck Cunningham
Apr 10, 2024 -

Lexus of Albuquerque responded

It's great to hear that you've had such positive experiences with the service department and Juan! The professionalism and helpfulness you've encountered seem to have made a lasting impression. Thank you for choosing us!

April 05, 2024

Very kind, professional, and courteous dealership here in Albuquerque New Mexico. Highly recommend them to anyone I may know that owns a Lexus More

by Arrigoni75
Recommend Dealer
Yes
Employees Worked With
Matthew
Apr 09, 2024 -

Lexus of Albuquerque responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 04, 2024

Every time I go there, my problems can be solved very well. Everyone is very enthusiastic, has a good attitude, and has a good experience. More

by linameng352
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Gabaldon, Daniel Perez
Apr 09, 2024 -

Lexus of Albuquerque responded

We are thrilled to hear that you had a good experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 31, 2024

Juan was the best concierge so far. He was courteous and kept us informed of the progress. The extra perk of an Uber round trip to our hotel was impressive. The only reason I didn’t giv More

by mkweiss92
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
Apr 04, 2024 -

Lexus of Albuquerque responded

Thank you for sharing your experience with Juan at the concierge service. We appreciate your feedback and are glad to hear that Juan provided courteous service and kept you informed throughout. We apologize for any inconvenience caused by the time it took to complete the work and will strive to improve in this area.

March 31, 2024

I had another positive experience at Lexus of Albuquerque. Juan Chavez and Martin Tafoya are the definition of professionalism. Excellent customer service. Efficient service to vehicle. Loane More

by Andrew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Chavez, Martin Tafoya
Apr 05, 2024 -

Lexus of Albuquerque responded

Thank you for your kind words for our staff, we appreciate it!

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