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Lexus of Albuquerque

Albuquerque, NM

Overview
Reviews
Vehicles
4.8
1,132 Reviews
Call Dealership (800) 748-1951
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4821 Pan American Freeway

Albuquerque, NM

87109

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Showing 1,132 reviews

January 08, 2025

Helpful knowledgeable service manager, no hard upsells. High quality work. Comfortable waiting area. Great experience More

by maxdurango
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Garcia
Report | Print
Jan 10, 2025 -

Lexus of Albuquerque responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 06, 2025

Great service, friendly staff. Very great experience, would recommend to others. New facility is beautiful as well More

by p.lin
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime borunda
Report | Print
Jan 08, 2025 -

Lexus of Albuquerque responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

January 05, 2025

Daniel was very friendly, helpful and knowledgeable about our service needs. I would definitely recommend Lexus dealership and service center. Thank you More

by Cqssunshine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Report | Print
Jan 07, 2025 -

Lexus of Albuquerque responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Albuquerque! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Jan 07, 2025 -

Cqssunshine responded

Daniel was very friendly and knowledgeable. Our vehicle was ready as promised and much to my surprise, no problem. Thank you

January 04, 2025

Good job Jaime and the service team, wow what a beautiful new facility you have :). More

by Mrrat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime is great 👍, Daniel Perez
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Jan 05, 2025 -

Lexus of Albuquerque responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

January 04, 2025

The service dept was great. They said they would have a loaner and I was there at 7:30 and they did not. Other than that they were great. More

by hugs08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Report | Print
Jan 05, 2025 -

Lexus of Albuquerque responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

January 04, 2025

Best service yet. My service was the best!! Service advisor was professional and courteous! Kept me informed. More

by pavegene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Report | Print
Jan 06, 2025 -

Lexus of Albuquerque responded

Hello, we're happy you found our staff to be supportive during your experience here at Lexus of Albuquerque. Feel free to reach out to us if you need anything. Have a wonderful day.

January 04, 2025

My car was taken in for regular maintenance and it took a week due to staff calling in. Very inconvenient More

by dvaldez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
Report | Print
Jan 08, 2025 -

Lexus of Albuquerque responded

I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced due to the issues with your cars maintenance. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Mont Porter General Manager Lexus of Albuquerque rporter@Group1auto.com

January 03, 2025

Fits my 3 Ps. ..prompt, pleasant, professional. I appreciate a loaner vehicle while mine is being serviced. More

by moellerscrossmranch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Estrada
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Jan 04, 2025 -

Lexus of Albuquerque responded

Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!

January 03, 2025

Excellent service; prompt & efficient. Jessica was very helpful in answering all m questions Kassandra made me feel right at home while waiting for my car to be serviced. More

by lprcnoLinda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Keck & Kassandra Muldez
Report | Print
Jan 05, 2025 -

Lexus of Albuquerque responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

January 03, 2025

I look forward to working with Daniel Perez. I thrust him. Love the new place. More

by Ralphbarb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Report | Print
Jan 05, 2025 -

Lexus of Albuquerque responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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