Lexus of Albuquerque

Love the customer service. The brand new facilities are very welcoming and provide a pleasant experience. The brand new facilities are very welcoming and provide a pleasant experience. More

The service is terrific and prompt. We have great confidence in their service. They do what must be done and don’t try to talk you into the unnecessary expense. We have great confidence in their service. They do what must be done and don’t try to talk you into the unnecessary expense. More

Lexus of Albuquerque is the go-to for all my car service needs. Robert Estrada (Certified Service Advisor) is the reason I keep returning to Lexus of Albuquerque. Robert is not only knowledgeable, but als needs. Robert Estrada (Certified Service Advisor) is the reason I keep returning to Lexus of Albuquerque. Robert is not only knowledgeable, but also friendly and above all honest. Something not often seen in the automotive industry! He is always attentive to my concerns and proactive about addressing any other issues my vehicle may need. Robert is the service consultant I know I can count on and has been for years now. No one makes me feel more valued as a customer! The exceptional remodel recently done at Lexus of Albuquerque made a breathtaking state-of-the-art dealership. From the drop-off area, to the maintenance and even the waiting area, everything seems futuristic. There was only one disappointing aspect of the remodel I would like to add. Lexus shortchanged Robert because they took away his office. Before the remodel Robert had an office where we could discuss any and all concerns in a quiet, private and timely manner. The new layout that Lexus provided for their service consultants is similar to what you would experience for cashiers in a cheap all-you-can-eat buffet line. In my opinion, it is not the excellence I have become so accustomed to when I visit Lexus of Albuquerque. But, with that aside, Robert did everything he could to make sure that I had a personalized experience. Robert Estrada is the reason I can feel confident on the road of life! More

Pleasant professional and offered transportation while waiting for service!! New building awesome. Back to the exceptional service Lexus is known for. waiting for service!! New building awesome. Back to the exceptional service Lexus is known for. More

Danial Perez has consistently performed above expectation, since I purchased my first Lexus in 2004 he is a large part of why I purchased my third Lexus from Lexus of Albuquerque. expectation, since I purchased my first Lexus in 2004 he is a large part of why I purchased my third Lexus from Lexus of Albuquerque. More

Outstanding service everyone was extremely nice and knowledgeable and all my requests were met in a short amount of time knowledgeable and all my requests were met in a short amount of time More

Very pleasant experience at Lexus of Albuquerque. Our salesperson check treated us with respect and no pressure. Our salesperson check treated us with respect and no pressure. More

Helpful and kind staff made the process of buying a car easy, I would buy a car there again. easy, I would buy a car there again. More

When Kevin Saiz learned of an issue he facilitated a speedy remedy to the problem. His keen interest in satisfying this customer by going above and beyond my expectations showed me why I will continue t speedy remedy to the problem. His keen interest in satisfying this customer by going above and beyond my expectations showed me why I will continue to trust Lexus of Albuquerque. More

Excellent job done,thank you. Also my service man was very informative, polit aand easy to work with. Also my service man was very informative, polit aand easy to work with. More