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Lexus of Albuquerque

Albuquerque, NM

4.8
865 Reviews

4821 Pan American Freeway

Albuquerque, NM

87109

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Showing 865 reviews

July 27, 2024

Poor communication, poor preparation of documents, poor delivery, did not set up or pick up dealer trade. More

by lvjewel66
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Wright
Jul 31, 2024 -

Lexus of Albuquerque responded

lvjewel66, Thank you for informing me about your recent experience with us. Please know that we are looking into your concerns, and we will be reaching out to you soon to assist. If there is anything I can do in the meantime, please feel free to contact me. Mont Porter General Manager rporter@Group1auto.com

July 26, 2024

Dependable, timely and friendly. Juan is my service tech. Helpful and knowledgeable. Loaner car provided. Thanks! More

by DonC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
Jul 26, 2024 -

Lexus of Albuquerque responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 25, 2024

Kevin was great, he had great customer service, wasn't pressured to make a purchase or decision. Kevin was very knowledgeable about all vehicles that were shown and or suggested to us. We were also offere More

by Christina
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Melgarejo
Jul 26, 2024 -

Lexus of Albuquerque responded

Hi Christina, we're happy you found Kevin to be so supportive during your experience here at Lexus of Albuquerque. Please don't hesitate to reach out if there's anything additional we can do for you.

July 24, 2024

Love the Service Department (Robert Estrada). Will be happy when the trailers are gone. They are not very comfortable or nice. More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Estrada
Jul 26, 2024 -

Lexus of Albuquerque responded

Hello Linda, we're happy you found our staff to be so supportive during your experience here at Lexus of Albuquerque. We are always more than happy to assist you if anything else comes up. Take care!

July 24, 2024

Very nice people there. Service was performed on time will definitely return for my next service. More

by tinner917
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Jul 26, 2024 -

Lexus of Albuquerque responded

Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

July 24, 2024

Daniel is always very helpful and gives me great service! Thank you, Daniel!!! See you for my next maintenance !! More

by cgcarlson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Jul 26, 2024 -

Lexus of Albuquerque responded

Hello, we're happy you found our staff to be so supportive during your experience here at Lexus of Albuquerque. We are always more than happy to assist you if anything else comes up. Take care!

July 24, 2024

Went in and looking for a car but then a cross over caught my eye they actually let me look take my time didn't rush got the vehicle next day seen I came later in evening would recommend Lexus of albuq More

by kaygut94
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Torres
Jul 26, 2024 -

Lexus of Albuquerque responded

Hello, we are very happy we could provide you with a positive experience! Thanks for the recommendation, and have an amazing day!

July 23, 2024

The sale person I wirked with was Frank. He was very respectful and knowledgable. Patiently, he worked with me and helped me identify a car that I like without pushing me to buy it. The whol More

by mmotamed
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank Valencia
Jul 25, 2024 -

Lexus of Albuquerque responded

Hi, thank you for your kind review; we are happy to pass along your comments to Frank here at Lexus of Albuquerque! If you have any further questions, please give us a call. We're always happy to help!

July 23, 2024

Everyone was helpful and did their best to make my visit enjoyable. Matt kept me informed on the status of my vehicle More

by walter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Jul 26, 2024 -

Lexus of Albuquerque responded

Hi Walter, we're happy you found our staff to be helpful during your experience here at Lexus of Albuquerque. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 22, 2024

I purchase my vehicle from out of town. Frank Valencia did an excellent job of helping me to locate the vehicle that I was interested in. Frank made the process so very easy and I felt ve More

by debsterb19
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank Valencia
Jul 26, 2024 -

Lexus of Albuquerque responded

Helllo, we're happy you found our staff to be supportive during your experience here at Lexus of Albuquerque. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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