Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Lexus of Albuquerque

Albuquerque, NM

Overview
Reviews
Vehicles
4.8
1,132 Reviews
Call Dealership (800) 748-1951
View Awards

4821 Pan American Freeway

Albuquerque, NM

87109

Directions

By Type

Showing 1,132 reviews

January 26, 2025

Woke up to a good size pusdke of oil on my garage floor . I cant tell if its the drain plug or filter but its unacceptable. More

by aperea00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian
Report | Print
January 26, 2025

I went to get a new battery and since it wouldn’t take long I took my door with me. Everybody was so kind and attentive to my dog. It is a beautiful spacious place that makes you feel like home while you More

by Mgrittani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ponce
Report | Print
January 25, 2025

The Service Manager, Advisor, and Technician did an outstanding job of Changing my vehicle oil, inspections, and fixing the Front Black Engine Cover were just excellent! Francis Eggert More

by Francis M Eggert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Service Manager and Mr Juan Chavez — Five Stars
Report | Print
January 24, 2025

Poor communication. Lack of customer concerns. No follow thru after direct inquiry. Refocus on vustomer More

by Smelserjohn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jaime
Report | Print
Jan 25, 2025 -

Lexus of Albuquerque responded

I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced due to the poor communication on our end. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Mont Porter General Manager Lexus of Albuquerque O 575-489-2341 rporter@Group1auto.com

January 24, 2025

The was very clean, very welcoming and my salesperson Kevin was very knowledgeable of the car in which I bought. It was a very lovely experience. More

by martybuckingham14agmail.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Melgarejo 5 Stars
Report | Print
Jan 26, 2025 -

Lexus of Albuquerque responded

Hello, we're happy you found our staff Kevin to be so supportive during your experience here at Lexus of Albuquerque. We are always more than happy to assist you if anything else comes up. Take care!

January 23, 2025

Service was done correctly and within time stated. Matt did a great job. Thank you More

by rjkeyser63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Report | Print
Jan 26, 2025 -

Lexus of Albuquerque responded

Hi, thank you for your kind review; we are happy to pass your comments to Matt here at Lexus of Albuquerque! We are always more than happy to assist you if anything else comes up. Take care!

January 22, 2025

Excellent customer service. Jaime explained everything about the tune up and also he explained the detail regarding the recent recall. More

by Smstocking
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime
Report | Print
Jan 24, 2025 -

Lexus of Albuquerque responded

Hi, we really appreciate your positive review! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Lexus of Albuquerque!

January 22, 2025

Juan my advisor he was so nice. He took so much time to explain to me what was being done to my car and he did text me to let me know what the progress on my car was. He went above More

by Sandrasaiz89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
Report | Print
Jan 24, 2025 -

Lexus of Albuquerque responded

Hi, we're so glad that Juan was able to go above and beyond your expectations! We hope you have a great day!

January 22, 2025

Ruben was awesome, friendly and kind. Super easy to work with. Customer service is top priority. More

by crysfulton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben
Report | Print
Jan 24, 2025 -

Lexus of Albuquerque responded

Hi, thank you for your kind review; we are happy to pass along your comments to Ruben here at Lexus of Albuquerque! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Lexus of Albuquerque!

January 21, 2025

Quick efficient checking… waiting room lovely… service finished 30 minutes early… what more do you need? More

by Jkgmia15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Report | Print
Jan 22, 2025 -

Lexus of Albuquerque responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

1
...
16
17
18
...
114