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Lexus of Albuquerque

Albuquerque, NM

4.8
1,353 Reviews

4821 Pan American Freeway

Albuquerque, NM

87109

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Showing 1,353 reviews

June 17, 2025

During the nightmare construction , my service manager , Daniel Perez , took care of every need without a single negative comment and maintained a positive and enjoyable attitude the entire ordeal . Can’t More

by Vicandmac1@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Sep 14, 2025 -

Lexus of Albuquerque responded

Hi, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

June 14, 2025

Had my Lexus serviced yesterday. Jaime was my contact. He was very professional and courteous! I enjoyed working with him! More

by David Baca Jr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime
Jun 16, 2025 -

Lexus of Albuquerque responded

Hi David, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Albuquerque! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 14, 2025

Professional and personable service advisors. Did not push unnecessary maintenance items. Excellent waiting area. Entire facility was clean and welcoming! More

by linsleyandassociates
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Keck
Jun 16, 2025 -

Lexus of Albuquerque responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 13, 2025

The service went well. They were to wash the car and said they couldn’t. As we were leaving my neighborhood pulled in to have her car washed? They said no problem! I prepai More

by michaelcarlisle.carlisle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Jun 14, 2025 -

Lexus of Albuquerque responded

I appreciate your feedback and understand any frustration this may have caused. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Mont Porter General Manager - Lexus of Albuquerque rporter@Group1auto.com | 575-489-2341

June 13, 2025

Excellent service and overall experience. Efficient with good waiting area while service was provided. Highly recommended. More

by Chaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Gabaldon, Rob Jordan, Daniel Perez
Jun 15, 2025 -

Lexus of Albuquerque responded

Hi Chaz, we're glad you had such a wonderful experience with us! If you have any further questions, please give us a call. We're always happy to help!

June 12, 2025

Visitor to area. I hit a pothole and the front tire and rim needed to be replaced. Daniel in the service area went out of his way to solve my problem. Very profession More

by PatD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Jun 13, 2025 -

Lexus of Albuquerque responded

Hi, we're happy you found our staff to be so supportive during your experience here at Lexus of Albuquerque. Please don't hesitate to reach out if there's anything additional we can do for you.

June 12, 2025

Great experience and Frank Valencia was over the top. Great knowledge, follow up and he handled everything class act through to the purchase. I have been in sales for over 46 years and he was top-notch. More

by Richard Loverin.
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Frank Valencia.
Jun 13, 2025 -

Lexus of Albuquerque responded

Hi Richard, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 11, 2025

No pressure during the sales process. Pleasant and very competent sales person. Good variety of inventory. The facility is very well laid out, very pleasant employees and the buying proce More

by bobjfurey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin M.
Jun 13, 2025 -

Lexus of Albuquerque responded

Hello, we're happy you found our staff to be so supportive during your experience here at Lexus of Albuquerque. We are always more than happy to assist you if anything else comes up. Take care!

Jun 14, 2025 -

bobjfurey responded

Subsequent to bringing the vehicle home after our purchase we noticed that it has noticeable hail damage on the front hood. Is there anything that you can do about that? Thanks. Bob Furey.

June 11, 2025

Daniel was awesome ! All of the staff was great! Thank you!!! Was a 5 star experience… More

by csenarn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Jun 15, 2025 -

Lexus of Albuquerque responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 11, 2025

Dealership was modern and the service people were efficient.Jaime was ready for me. The process was very good. More

by keith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime
Jun 13, 2025 -

Lexus of Albuquerque responded

Hello Keith, we're happy you found our staff Jamie to be so supportive during your experience here at Lexus of Albuquerque. We are always more than happy to assist you if anything else comes up. Take care!

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