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Lexus of Albuquerque

Albuquerque, NM

Overview
Reviews
Vehicles
4.8
1,132 Reviews
Call Dealership (800) 748-1951
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4821 Pan American Freeway

Albuquerque, NM

87109

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Showing 1,132 reviews

February 04, 2025

I had to wait 2 hours for an oil change. That seems unusually long. The staff was very nice (both service and sales staff). More

by GJT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of name
Report | Print
Feb 07, 2025 -

Lexus of Albuquerque responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

February 04, 2025

The transformation of the Lexus dealership was very impressive! All of the representatives that I had talked to on Monday were very polite and professional! More

by Lctarbox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Report | Print
Feb 07, 2025 -

Lexus of Albuquerque responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

February 04, 2025

Excellent treatment and feel thrilled about the new Lexus ES hybird Wright worked to find just the right car for me. Kelly has followed up with all my requests. More

by Ann Hammond
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelly mendez, Wright Zimmerly, Daniel Perez
Report | Print
Feb 07, 2025 -

Lexus of Albuquerque responded

Ann Hammond, we're glad you had such a wonderful experience with us! If you have any further questions, please give us a call. We're always happy to help!

February 02, 2025

Arrived at dealer without an appointment, due to urgently needed auxiliary battery. Pete got me checked in quickly & Brian continued this efficiency, getting my car serviced & battery replaced. Both service More

by Susan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete, Brian
Report | Print
Feb 06, 2025 -

Lexus of Albuquerque responded

Hi Susan, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 01, 2025

Robert in service is an asset to Lexus. Explained everything in great detail. Very knowledgeable! More

by Lopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Estrada
Report | Print
Feb 03, 2025 -

Lexus of Albuquerque responded

Hello Lopez, we're happy you found Robert to be so supportive during your experience here at Lexus of Albuquerque. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 31, 2025

Outstanding customer service from scheduling to greeting on arrival, careful explanations and meticulous mechanical support . Great snacks too More

by WBB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ana, Juan, Daniel Perez
Report | Print
Feb 03, 2025 -

Lexus of Albuquerque responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

January 31, 2025

Comfortable working environment in sales and especially the service makes owning a Lexus pleasant experience! More

by Bobvirg75
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Estrada
Report | Print
Feb 03, 2025 -

Lexus of Albuquerque responded

Hello, thank you so much for the positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 28, 2025

The new facility is beautiful and very efficient in the way it operates. I’m very happy to bring my Lexus here for sevice More

by jeb350
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime
Report | Print
Feb 01, 2025 -

Lexus of Albuquerque responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

January 27, 2025

Fabricio was knowledgeable and responsive and he came through with agreed upon terms. Thank you! More

by vinceirish90
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wright Zimmerly, Daniel Perez
Report | Print
Jan 31, 2025 -

Lexus of Albuquerque responded

Hi, thank you for your kind review; we are happy to pass your comments to Fabricio here at Lexus of Albuquerque! We are always more than happy to assist you if anything else comes up. Take care!

January 26, 2025

Fast and efficient service. Work was done professionally and everything was addressed. Thank you, Jaime! More

by leti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime
Report | Print
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