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Lexus of Albuquerque

Albuquerque, NM

4.8
1,132 Reviews

4821 Pan American Freeway

Albuquerque, NM

87109

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Showing 1,132 reviews

February 13, 2025

Love mike. All the people very friendly and accommodating. Absolutely love my new car very much! More

by Kaorose
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Gomez
Feb 17, 2025 -

Lexus of Albuquerque responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

February 13, 2025

The staff is always professional and the service center always does great work when I’m there. More

by DAJT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Keck
Feb 17, 2025 -

Lexus of Albuquerque responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

February 13, 2025

Outstanding Service , the service representative Jamie was respectful and helpful to my questions and needs. More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie
Feb 18, 2025 -

Lexus of Albuquerque responded

Hello Chris, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 12, 2025

I took back my 2021 Lexus for the 1st service since I purchased it in July. The car has approx 27k miles on it. Since it was past the 25k mile service, but not yet to the 30k service , I asked if they wo More

by falec1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I believe it was Rob, Rob Jordan
Feb 14, 2025 -

Lexus of Albuquerque responded

I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced due to your recent visit. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Mont Porter General Manager Lexus of Albuquerque O 575-489-2341 rporter@Group1auto.com

February 12, 2025

I would highly recommend this dealership. All the people were very friendly and courteous. Our servous rep was very helpful. More

by Maryb
Recommend Dealer
Yes
Employees Worked With
Matt D
Feb 17, 2025 -

Lexus of Albuquerque responded

Hi, your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

February 12, 2025

Kevin was very friendly and driven to make me happy! My experience was excellent and love my RX350H! Thank you! More

by anevarez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin M.
Feb 17, 2025 -

Lexus of Albuquerque responded

Hi, thank you for your kind review; we are happy to pass along your comments to Kevin here at Lexus of Albuquerque! Until the next time we meet, take care!

February 12, 2025

Always great service and the dealership has just been renovated - the customer area is comfortable. Jaime helped me get my oil changed and brakes fixed in only a few hours. More

by paulc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Borunda
Feb 17, 2025 -

Lexus of Albuquerque responded

Hello Paulc, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!

February 12, 2025

Frank is the man! Great services. He provided excellent service and kept me informed every step of the way. Thanks to him, I got my dream car! Communication was seamle More

by Tenzin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank Valencia
Feb 17, 2025 -

Lexus of Albuquerque responded

Hi, we appreciate your positive review about your experience with us! We are always more than happy to assist you if anything else comes up. Take care!

February 11, 2025

Very pleasant waiting area. Helpful and friendly staff. Juan was courteous and took care of my service issue competently and quickly. More

by NpAbq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Chavez
Feb 14, 2025 -

Lexus of Albuquerque responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 08, 2025

Wonderful and welcoming and very efficient from all personnel that I was in contact with with and especially Matt More

by DB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Feb 12, 2025 -

Lexus of Albuquerque responded

Hello, thank you for your kind review; we are happy to pass along your comments to Matt here at Lexus of Albuquerque! We are always more than happy to assist you if anything else comes up. Take care!

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