Lexus of Albuquerque

Stay away I tried to buy a new car at this dealership and ive never written a bad review before but after recieving 11 phone calls in the last 2 days I had to. I tried to buy a new car at this dealership and ive never written a bad review before but after recieving 11 phone calls in the last 2 days I had to. My salesman was extremely rude as well as his manager. Some quotes were "Let's get to the chase" " that's not my problem" "I'm not here to waste time". They had no idea what customer service meant and now they are purposely calling me so much to, I'm assuming annoy me. In all honesty some of the other sales people were nice but I definitely do not recommend this dealership. More

Fraud We took in our Lexus for repair and they said one day but it took five days because the said they broke a part in the engine. When we picked it up, t We took in our Lexus for repair and they said one day but it took five days because the said they broke a part in the engine. When we picked it up, the car never ran the same and they quoted another $800 to fix what it seems like they broke in the first place. More

Obligations The salesman said and did everything to get the sale. He stated his word is true, well his word was not true. They deceived me by telling me the tires The salesman said and did everything to get the sale. He stated his word is true, well his word was not true. They deceived me by telling me the tires were brand new on the car I purchased. I ran over a screw took the car to another Lexus dealership out of state, they stated the tire could not be fixed because the tires were too old! When I called Lexus of Abq they pretty much said buy a new set of tires. Why should I buy new tires, when they were supposed to be new! 0 stars! More

Misrepresentation to make the deal The salesman was all about selling me a RX 350 he had on his lot. When I asked about the safety options, he under-rated their value because the cars o The salesman was all about selling me a RX 350 he had on his lot. When I asked about the safety options, he under-rated their value because the cars on the lot were not equipped with the option I wanted. When I asked if he could find what I wanted from another dealership, he said there would be an additional $2000 charge to get me the car from another dealer, and that the value of my trade in would be reduced if I waited to make the purchase. When I asked if I could simply order from the factory the car I wanted, he said the Costco discount only applied to cars on the lot (not true). The experience was so awful, I decided to go to the Acura dealership where I had a great experience, and in less than an hour ordered the 2016 MDX from the factory, with all the safety options I wanted, and got my Costco discount. More

very easy and price friendly lease experience. My wife and I are extremely busy business people and were able to do much of the foot work on line and by phone. We were in and out with our new ES 35 My wife and I are extremely busy business people and were able to do much of the foot work on line and by phone. We were in and out with our new ES 350 Lexus in about an hour and a half. The deal we had was truly what was advertised and no hidden charges. We also went to Bell Lexus in Scottsdale, AZ, and they tried to match the deal but came in $1,000's over the Abq deal with lots of add-ons and hidden costs. More

Excellent Service of a NON - Warranty repair. Robert Estrada, Servicewriter was Extremely Professional. He provided a loaner car and kept me updated throughout the process. I am very pleased wit Robert Estrada, Servicewriter was Extremely Professional. He provided a loaner car and kept me updated throughout the process. I am very pleased with the entire service team at Lexus of Abq! Pricing was fair and I will highly recommend. More

This dealer is totally dishonest and unethical. Bought a new 2013 lexus ES300h. Dealer called later and said they had made a mistake in the paperwork and that I owed another $3000. I received a number of new 2013 lexus ES300h. Dealer called later and said they had made a mistake in the paperwork and that I owed another $3000. I received a number of phone calls on this. Then took the car in to have the front license plate holder removed and the holes filled in. Called three days later and was told that the car was still at the body shop. Finally got another call from the owner Tom about the $3000. I asked about the car and was told that I could pick it up the next morning. When I was at the dealer I paid the extra $3000. Then got my car only to discover that they had done no work on it. They basically held my car hostage for a week just to get the $3000. I feel that their actions in this case were not only dishonest, but underhanded and very unethical. Unless you must just have a lexus and live in Albuquerque, stay away from this dealer. More

All I will say, do not trust LEXUS OF ALBUQUERQUE. They will screw you. The first Lexus that wathe just an issue. This was my gmistake for trusting them. I should have known when 5 months after the sa will screw you. The first Lexus that wathe just an issue. This was my gmistake for trusting them. I should have known when 5 months after the sale. I was stranded in the NV desert with a flat and the wheel key was not the right one. They denied all responsibility. Cost me over $1000 and lost of several days vacation. I was not even in cell phone range. That began the nightmare. I've avoided Lexus service because the expense was mounting. I think they changed parts on this car . 3 months late wires hanging out of the dash. and breaks (and rotors) were usable for 5k miles, filters were all bad. Oil needed changing. Rubber pads on break peddle came off wile driving and I nearly had an accident. They painted over the chrome on the trunk. They must of re-painted it in a hurry. A year later I had to spend a good chunk of cash to fix that. xxxx of the Earth. Thats Lexus of Albuquerque. More

Bought a preowned vehicle.. Took it in to have it looked over immediately post sale.. Was told it needed approx 4-5k worth of work done for leaks in steering, brakes, etc.. Had vehicle for less than two wee over immediately post sale.. Was told it needed approx 4-5k worth of work done for leaks in steering, brakes, etc.. Had vehicle for less than two weeks. Most of which I was given a loaner... I wanted out of the deal.. They offered me almost 4 k less than what I paid for it just days before. Spread the word about this very real despicable part of their business model. Thomas ( owner) is from the wrong side of the tracks and I guess you can't erase that type of hardship. More

Happy customer! I admit to having read the Edmunds.com Happy customer! I admit to having read the Edmunds.com article, “Confessions of a Salesman” and half expected to have this kind of experience buying Happy customer! I admit to having read the Edmunds.com article, “Confessions of a Salesman” and half expected to have this kind of experience buying my first car. Quite the opposite at Lexus of ABQ though. When my husband and I arrived, a polite gentleman named Jimmy Adams greeted us and asked us if we needed any help. We told him we came to look at a used car that we saw on the internet. It was an unbearably windy day so he told us we could wait inside the dealership while he pulled the car around – nice! After we decided to purchase, it was time for the scary negotiating part. Here’s how awful it was: The sticker price said $20,000, the third-party internet site we saw the car on said $20,000, and the going price on these cars is about $19 or $20,000, so we offered $18,500. Jimmy went to the boss guys with our offer and came back with their counter-offer of… $18,397. Huh? Well, their own website listed it for this price and even though we obviously didn’t know this, they gave this lower price to us. In summary, we got the car we wanted at a better price than we expected and would highly recommend Lexus of ABQ. And ask for Jimmy Adams! More