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Lexus of Albuquerque

Albuquerque, NM

4.8
865 Reviews

4821 Pan American Freeway

Albuquerque, NM

87109

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Showing 865 reviews

September 10, 2024

A real excellent purchasing experience. Lexus of Albuquerque had exactly the model we wanted. Many thanks. More

by Ralph W
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kassandra Muldez
Sep 13, 2024 -

Lexus of Albuquerque responded

Hi Ralph, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 10, 2024

There was not enough seating in the waiting area where I spent two hours for what I was told would take 40 minutes. And yes, I had an appt. I was invited to help myself to drinks and snacks. Didn’t see a More

by Jmichaelro5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
It’s the system, the process, that makes this a bad experience. The employees are just doing their job.
Sep 15, 2024 -

Lexus of Albuquerque responded

Jmichaelro5, Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent service experience. We value your business and are committed to providing exceptional customer service. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Thank you for your understanding. Kevin Saiz Service Director ksaiz@Group1Auto.com

September 09, 2024

Even during the midst of majorly disruptive construction, Lexus of Albuquerque has remained extremely efficient, organized and responsive. More

by stacy.kissam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime
Sep 13, 2024 -

Lexus of Albuquerque responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 09, 2024

Service Advisor, Ruben Cantu, was very helpful and professional. The lady in the service waiting area wa friendly and B professional. I was treated by all with respect. I highly recommend the deale More

by baxtermf48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben Cantù
Sep 13, 2024 -

Lexus of Albuquerque responded

Hello, we're happy to hear you had a positive experience with our team! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

September 09, 2024

Thank you Lexus. I was afraid with the remodeling that my maintenance visit would be complicated. Everybody was nice and smiling and happy. And everything went smooth More

by vinyard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Sep 10, 2024 -

Lexus of Albuquerque responded

Hi Vinyard, we're happy you found our staff to be so supportive during your experience here at Lexus of Albuquerque. Please let us know if there is anything else we can do for you; we are more than happy to help!

September 07, 2024

I commend the staff on providing excellent customer service despite the difficult working conditions due to the building remodel. More

by marytcunnane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Sep 09, 2024 -

Lexus of Albuquerque responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 06, 2024

Great people to work with. Never had any problems with auto after service. I highly recommend this dealership. More

by harveyc40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Estrada
Sep 08, 2024 -

Lexus of Albuquerque responded

Hi, we are so happy to read such a great review about Lexus of Albuquerque! We hope to be of service to you again in the future. Best wishes, Lexus of Albuquerque

September 04, 2024

Nice friendly happy joyful understanding lovely smart cheerful smiling dressed well polite thank you for everything More

by Rltownes22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kassandra Muldez, Wright Zimmerly, Daniel Perez
Sep 07, 2024 -

Lexus of Albuquerque responded

Hi, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

September 04, 2024

Wonderful customer service. I was seen by the staff promptly when I arrived, and had my vehicle serviced very quickly on a busy day. More

by mastawarz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Borunda
Sep 07, 2024 -

Lexus of Albuquerque responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 04, 2024

Exceptional service for my first time visit. Even though they are remodeling, everything was a smooth process. I highly recommend this location. More

by Jay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Sep 07, 2024 -

Lexus of Albuquerque responded

Hi Jay, thank you for sharing your positive experience! Thanks again for the recommendation, and have an amazing day!

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