Lexus of Albuquerque
Albuquerque, NM
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There was not enough seating in the waiting area where I spent two hours for what I was told would take 40 minutes. And yes, I had an appt. I was invited to help myself to drinks and snacks. Didn’t see a spent two hours for what I was told would take 40 minutes. And yes, I had an appt. I was invited to help myself to drinks and snacks. Didn’t see any snacks, just coffee and sodas. Also, ridiculously expensive to replace a key there. It felt like, well, dealing with a car salesman. Be nice if it could feel different. More
Service Advisor, Ruben Cantu, was very helpful and professional. The lady in the service waiting area wa friendly and B professional. I was treated by all with respect. I highly recommend the deale professional. The lady in the service waiting area wa friendly and B professional. I was treated by all with respect. I highly recommend the dealership. More
Thank you Lexus. I was afraid with the remodeling that my maintenance visit would be complicated. Everybody was nice and smiling and happy. And everything went smooth I was afraid with the remodeling that my maintenance visit would be complicated. Everybody was nice and smiling and happy. And everything went smoothly. I got a loaner with no problems and the work was done in about 2 1/2 hours. Special thanks to Daniel my service coordinator! More
Wonderful customer service. I was seen by the staff promptly when I arrived, and had my vehicle serviced very quickly on a busy day. I was seen by the staff promptly when I arrived, and had my vehicle serviced very quickly on a busy day. More
Exceptional service for my first time visit. Even though they are remodeling, everything was a smooth process. I highly recommend this location. Even though they are remodeling, everything was a smooth process. I highly recommend this location. More