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Lexus of Albuquerque

Albuquerque, NM

4.8
1,026 Reviews

4821 Pan American Freeway

Albuquerque, NM

87109

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Showing 1,026 reviews

January 04, 2025

My car was taken in for regular maintenance and it took a week due to staff calling in. Very inconvenient More

by dvaldez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
Jan 08, 2025 -

Lexus of Albuquerque responded

I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced due to the issues with your cars maintenance. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Mont Porter General Manager Lexus of Albuquerque rporter@Group1auto.com

January 03, 2025

Fits my 3 Ps. ..prompt, pleasant, professional. I appreciate a loaner vehicle while mine is being serviced. More

by moellerscrossmranch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Estrada
Jan 04, 2025 -

Lexus of Albuquerque responded

Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!

January 03, 2025

Excellent service; prompt & efficient. Jessica was very helpful in answering all m questions Kassandra made me feel right at home while waiting for my car to be serviced. More

by lprcnoLinda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Keck & Kassandra Muldez
Jan 05, 2025 -

Lexus of Albuquerque responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

January 03, 2025

I look forward to working with Daniel Perez. I thrust him. Love the new place. More

by Ralphbarb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Jan 05, 2025 -

Lexus of Albuquerque responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

January 02, 2025

Danny at Lexus of Albuquerque has always been helpful courteous and kind. He makes coming to the dealership, a pleasurable and stress-free task way to go Danny. Thank you so much. More

by karren Andy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Jan 04, 2025 -

Lexus of Albuquerque responded

Hi Karren, thank you for your kind review; we are happy to pass your comments to Danny here at Lexus of Albuquerque! Feel free to reach out to us if you need anything. Have a wonderful day.

January 02, 2025

Danny is always so great to work with! Pete is such a joy to see and Lexus of Albuquerque, hands down, has the best service team out of all the dealerships in town. I’m consistently beyond More

by Victoriia24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Jan 04, 2025 -

Lexus of Albuquerque responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 02, 2025

Very helpful individuals and Brian was excellent in the customer service department. Thank you very much More

by niaziv
Recommend Dealer
Yes
Employees Worked With
Brian
Jan 03, 2025 -

Lexus of Albuquerque responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 01, 2025

Proffessional, dedicated and helpful staff, great service.and on time. They explained to me every issue and kept me informed of their progress. More

by JZelaya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Hare
Jan 03, 2025 -

Lexus of Albuquerque responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

December 31, 2024

Kevin is terrific! Experienced and intuitive. He went above and beyond to find my first Lexus. More

by Pava
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Melgarejo, Daniel in finance
Jan 02, 2025 -

Lexus of Albuquerque responded

Hi Pava, we're so glad that Kevin were able to go above and beyond your expectations! If you have any further questions, please give us a call. We're always happy to help!

December 31, 2024

Very efficient and friendly service. More than willing to offer great service and alternatives for addressing my needs and interests. More

by brian.wysocki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Keck
Jan 02, 2025 -

Lexus of Albuquerque responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

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