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Lexus of Albuquerque

Albuquerque, NM

Overview
Reviews
Vehicles
4.8
864 Reviews
Call Dealership (800) 748-1951
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4821 Pan American Freeway

Albuquerque, NM

87109

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Showing 864 reviews

November 22, 2024

I am very impressed with the consistency and customer service in every visit. Juan Chavez is my service advisor and he has always gone above and beyond with his service. More

by Lara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Chavez, Daniel Perez
Report | Print
November 22, 2024

Attentive service rep. Great service to be able to get a loaner! Quick return time. More

by sybust
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Borunda
Report | Print
November 22, 2024

Lexus of Albuquerque has always been reliable. The service personnel are courteous, knowledgeable, and welcoming. More

by Loraine Sanchez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete and Ken Service managers, Gary Gabaldon, Robert Estrada, Daniel Perez
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November 20, 2024

Brian ( my service representative) was exceptional as well as the technician he called in to assist me with syncing my phone.. This is customer care! It was very busy & the customer representatives were More

by Nancy Haines
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Hare
Report | Print
Nov 22, 2024 -

Lexus of Albuquerque responded

Hello Nancy, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

November 20, 2024

Received excellent service as always. My service advisor is the best. Loaner car is a real plus. More

by Dokatot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Borunda
Report | Print
Nov 22, 2024 -

Lexus of Albuquerque responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 20, 2024

Best service ever, from both office and service team. Everyone is extremely courteous and very helpful. A big thanks to the entire staff. More

by Emmaapo10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben, Daniel Perez
Report | Print
Nov 22, 2024 -

Lexus of Albuquerque responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 20, 2024

Very friendly and quick responsive service. Always take time to discuss service and ask questions. More

by mabronner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie
Report | Print
Nov 22, 2024 -

Lexus of Albuquerque responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

November 16, 2024

Great people to work with. Really helpfull and caring about whatever issues concerning your vehicle are. More

by Anthony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Report | Print
Nov 18, 2024 -

Lexus of Albuquerque responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 16, 2024

Jaime Borunda was very considerate and helpful. I’m sure that we will all be glad when the renovation is done. More

by mmulv
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Borunda
Report | Print
Nov 19, 2024 -

Lexus of Albuquerque responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

November 15, 2024

Excellent dealership, my service representative Daniel Perez has always gone above and beyond providing the best customer service and that is one reason we just purchased our 5th Lexus from this dealershi More

by r_kgordon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Report | Print
Nov 18, 2024 -

Lexus of Albuquerque responded

Hi, we're so glad that Daniel Perez were able to go above and beyond your expectations! Feel free to reach out to us if you need anything. Have a wonderful day.

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