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Lexus of Albuquerque

Albuquerque, NM

Overview
Reviews
Vehicles
4.8
1,129 Reviews
Call Dealership (800) 748-1951
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4821 Pan American Freeway

Albuquerque, NM

87109

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Showing 1,129 reviews

April 26, 2025

Service was great, I was in earlier than what my appointment was, they checked me in, got me a loaner and I was back 3 hours later. I have always enjoyed servicing my car at Lexus, great customer se More

by Miguel Garcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessic Peck, Pete Ponce, Daniel Perez
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April 25, 2025

Robert Estrada an excellent service rep. I don’t normally do surveys but he has always explained things so well. More

by No
Recommend Dealer
Yes
Employees Worked With
Giberidh
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April 25, 2025

Everyone was friendly and helpful. My salesman made sure I was clear on each step as we proceeded and the financial officer made clear of all my options. More

by floyd
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fabrizio Ugarte-sales,Kelly Medina-finance
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April 24, 2025

I I like the communication technology. They are able to show you exactly the problem and repair costs More

by monielove00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
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April 23, 2025

Our service writer Daniel very professional and Always courteous and friendly, nice to work with him, will definitely refer him to friends and family More

by daguilar041252
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Perez, Isaiah Polansky
Report | Print
Apr 26, 2025 -

Lexus of Albuquerque responded

Hello, we're happy you found our staff to be so supportive during your experience here at Lexus of Albuquerque. Feel free to reach out to us if you need anything. Have a wonderful day.

April 21, 2025

If you have to wait for service on a vehicle Lexus provides a great place to wait. Professional service departments and everyone is well qualified. More

by Sewilson1012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Report | Print
Apr 23, 2025 -

Lexus of Albuquerque responded

Hi, we're glad you had such a wonderful experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 21, 2025

My service rep wasn’t there. Robert stepped up and did awesome job. I needed the car back quickly and he made it happen. More

by Dparson13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
Report | Print
Apr 23, 2025 -

Lexus of Albuquerque responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

April 21, 2025

Need to offer some incentives to the customer for as much as your spending for a Lexus. More

by Capulin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Paquet
Report | Print
Apr 23, 2025 -

Lexus of Albuquerque responded

I appreciate your feedback and understand any frustration this may have caused. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Mont Porter General Manager Lexus of Albuquerque rporter@Group1auto.com

April 20, 2025

We purchased our car here and will continue to take it in for regular service. Daniel is always great to us! More

by Shinejules1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Report | Print
Apr 21, 2025 -

Lexus of Albuquerque responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 20, 2025

Our Lexus salesperson, Chuck, provided excellent and outstanding service.. We appreciated his expertise and kindness. More

by Gail
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chuck Cunningham
Report | Print
Apr 22, 2025 -

Lexus of Albuquerque responded

Hello Gail, thank you; we appreciate your feedback! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Lexus of Albuquerque!

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