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Lexus of Akron-Canton - Service Center

Akron, OH

4.8
78 Reviews

78 Reviews of Lexus of Akron-Canton - Service Center

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March 23, 2022

Nik and his team are the best of the best. I came in with a low tire pressure light without an appointment and within an hour they had a new tire mounted at a good price and had me on my way. More

by happytrails4all
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nikolas Rair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2022 -

Lexus of Akron-Canton responded

Personal service is what we love to provide here at Lexus of Akron-Canton, so it's wonderful to see this reflected in your experience with Nik! Thank you for sharing with us and leaving our business a five-star review. Safe travels!

March 09, 2022

Did not replace tires despite having tire warranty. . Service department sucks. Don’t buy from this dealer. Money diggers. More

by Rx350owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott Gilmore
Mar 23, 2022 -

Lexus of Akron-Canton responded

I am very sorry that your service wasn't completed as desired. It is concerning that we have left you with a negative impression and we would very much like to clear things up and assist you with your vehicle. Please reach out at your earliest convenience. Thank you, Jon Morris - Service Manager - 330-645-4800

February 19, 2022

SCott Gilmore Always go out of his way to help me he is a great access to the Lexus Dealership and most of all he cares he is a diamond in the ruff. He is a keeper. Thanks for all you do.. Tonya H More

by Red Rose
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Gilmore
Feb 20, 2022 -

Red Rose responded

Scott Gilmore Always go out of his way to help me he is a great access to the Lexus Dealership and most of all he cares he is a diamond in the ruff. He is a keeper. Thanks for all you do.. Tonya H

Feb 21, 2022 -

Lexus of Akron-Canton responded

Thank you for the great review, Tonya! We strive to deliver a seamless and accommodating experience, and it means a lot to hear that this was reflected in your time working with Scott. Drive safely, and we hope to see you back again at Lexus of Akron-Canton!

February 17, 2022

Marty was very informative when it came to replacing my windshield. The process of dropping my SUV off and picking up a loaner was smooth. One concern is the fact that I had called the Service Department o More

by Deacon D
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marty Richards
Feb 18, 2022 -

Lexus of Akron-Canton responded

We appreciate you sharing your experience, Deacon! It's excellent to hear that Marty's informative care was appreciated and that picking up your loaner was a breeze. We are grateful for your patience while we ordered your windshield and have made a note of your feedback. It was our pleasure to take care of your service needs at Lexus of Akron-Canton, and we hope you'll continue to rely on us for all your future maintenance!

January 22, 2022

Service appointment went very smoothly. I had requested that special attention be paid to tires/tire pressures and that was handled well, including a video from the mechanic. Kudos to Robbie Eggeman wh More

by Wayne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robbie Eggeman
Jan 24, 2022 -

Lexus of Akron-Canton responded

Thanks for these kind words! We're glad that the service team was attentive, helpful, and wonderful to work with! We appreciate you giving Robbie a shoutout and we'll see you again next time you need our help here at Lexus of Akron-Canton.

January 19, 2022

Everything went smoothly and they were finished within the time frame I was given. Thanks! More

by timgray
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robbie Eggeman
Jan 19, 2022 -

Lexus of Akron-Canton responded

We're glad to hear it, Tim! Thanks for the excellent feedback and for taking your maintenance needs to Lexus of Akron-Canton!

January 09, 2022

Lexus of Akron/Canton have an amazing service department that greet you with kindness the minute you pull in. More

by Hunter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nikolas Rair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2022 -

Lexus of Akron-Canton responded

Hunter, thank you for taking the time to review us! We are so glad to hear that you had such a successful service experience working with the Lexus of Akron-Canton team. Drive safely, and we hope to see you back again down the road!

December 22, 2021

Great! Everything you would expect from a Lexus dealership. The whole staff worked smoothly. Scott was superb, knowledgeable, thorough, and efficient, More

by LexNx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shelley Turpin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tammy Ponomarenko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ruth Ham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Stacy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kari Scherer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nikolas Rair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Gilmore, Marty Richards, Robbie Eggeman, Scott Zehner
Dec 22, 2021 -

Lexus of Akron-Canton responded

Thank you for taking the time to review us! We appreciate your support and are happy to hear that you had such a successful service experience working with Scott. Drive safely, and we hope to see you back again at Lexus of Akron-Canton!

December 16, 2021

Excellent service, timely and knowledgeable. And they really care about the customer! Welcoming to all, even my chocolate lab who always gets a lot of love and attention! More

by happytrails4all
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nikolas Rair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2021 -

Lexus of Akron-Canton responded

Thank you for the great review! We appreciate your business and are thrilled to hear that you are so confident in the Lexus of Akron-Canton team to get the job done. Drive safely, and we hope to see you and your dog back again down the road!

December 12, 2021

Very efficient, Robert is thorough, explains what is suppose to be done at my car. More

by Lcarolipio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robbie Eggeman
Dec 13, 2021 -

Lexus of Akron-Canton responded

Thank you for the wonderful review! We will let Robert know his commitment to customer satisfaction stood out to you. Safe travels! - Lexus of Akron-Canton

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