Back

Lexus of Akron-Canton - Service Center

Akron, OH

4.8
78 Reviews

78 Reviews of Lexus of Akron-Canton - Service Center

Sort by
September 08, 2022

The service was handled professionally and courteously even though the facility is under major renovation construction. More

by Philip
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marty Richards
Sep 08, 2022 -

Lexus of Akron-Canton responded

Philip, we are elated to hear what a wonderful time you had working with our team at Lexus of Akron-Canton during your recent service visit! Thank you for the 5-stars!

August 03, 2022

Totally unexpected major engine problem that was finally resolved with the purchase of a new vehicle. More

by dana.bates17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Spacagna
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Gilmore, Jannelle Giacomo
Aug 03, 2022 -

Lexus of Akron-Canton responded

Dana, thank you for this feedback! We are glad to hear that issue with your engine has been resolved. If there is anything more we can do to assist you or earn your five-stars, please don't hesitate to reach out. Best, Jon Morris - Service Manager - 330-645-4800

July 26, 2022

Very friendly group of people, always striving for perfection. Their service to the customer is the brands top priority. More

by whit295
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robbie Eggeman
Jul 27, 2022 -

Lexus of Akron-Canton responded

We are blushing! We're thrilled our team has consistently delivered exceptional assistance that's made you feel valued as a Lexus of Akron-Canton customer. Until next time!

July 21, 2022

My car was taken immediately for service when I arrived. Service was performed within an hour . All personnel on sight were very attentive and virtuous. It was a pleasant experience. More

by Denny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marty Richards
Jul 21, 2022 -

Lexus of Akron-Canton responded

Denny, thank you for the great review! We are so glad to hear that you had a successful service experience working with the Lexus of Akron-Canton team. Drive safely, and we hope to see you back again down the road!

July 16, 2022

My service appt. was fine. With all the construction going on at Lexus, We we're surprised it went as well as it did. Everyone concerned was very nice, and the servic More

by Jerry Melegari
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robbie Eggeman
Jul 18, 2022 -

Lexus of Akron-Canton responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! - Lexus of Akron-Canton

July 16, 2022

When I always go into the dealership it is always a welcoming feeling. I would highly recommend Lexus of Akron Canton for any of your needs. More

by Kim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nikolas Rair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marty Richards, Robbie Eggeman
Jul 18, 2022 -

Lexus of Akron-Canton responded

We're thrilled the Lexus of Akron-Canton team always welcomes you with a big smile. Thank you for being a great customer, Kim!

July 01, 2022

Service department staff were very friendly, helpful and professional. They took care of my issues, made sure I had some coffee and contacted me when they were done. More

by Dpp32
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marty Richards, Robbie Eggeman
Jul 01, 2022 -

Lexus of Akron-Canton responded

We are very happy to hear that you had a positive service experience. Thanks for leaving Lexus of Akron-Canton a review and we'll see you down the road.

June 29, 2022

The sales team is amazing too bad the service isn’t. First Lexus horrible experience. More

by Michelle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nikolas Rair
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2022 -

Lexus of Akron-Canton responded

Michelle, while we appreciate the kind words about our sales team, the rest of your review is disappointing to receive. I would appreciate the opportunity to speak with you directly to see what more I can do to address this feedback. If you are willing to discuss this further, please feel free to reach out. Best, Jon Morris - Service Manager - 330-645-4800

June 18, 2022

Brought car in for 30k service. Everyone at the dealer is professional and friendly. They explain the service beforehand and review it afterwards including a video from the technici More

by Brad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robbie Eggeman
Jun 20, 2022 -

Lexus of Akron-Canton responded

Brad, thank you for taking the time to review us! We are thrilled to hear that you had such a successful and transparent service experience working with the Lexus of Akron-Canton team. Drive safely, and we hope to see you back again down the road!

June 10, 2022

Scott was extremely helpful, the whole atmosphere and team were fantastic. Very welcoming right from the door. They truly put a lot of thought and care into the services they provide. Above top notch! More

by Nicole & Johnny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The guy at the door moving cars around - forget his name, Scott Gilmore
Jun 10, 2022 -

Lexus of Akron-Canton responded

Nicole and Johnny, thank you so much for this fantastic review! We're thrilled that you enjoyed working with Scott and our team here at Lexus of Akron-Canton. We hope to see you again down the road!

...
4
...