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Lexus Stevens Creek - Service Center

San Jose, CA

4.9
141 Reviews
Call Service Center (408) 550-7689

141 Reviews of Lexus Stevens Creek - Service Center

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January 15, 2025

Jaimie was very helpful from the beginning until my service was completed. Shop is always clean and staff are always courteous. More

by Conradsubido
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaimie Armas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 15, 2025 -

Lexus Stevens Creek responded

Thank you for taking the time to share your experience on DealerRater. We’re glad to hear that Jaimie was helpful from start to finish and that you were satisfied with the service you received. We also appreciate your kind words about our clean shop and courteous staff. Team Lexus of Stevens Creek

January 15, 2025

My service advisor Samson Du deserved a 5 Star for his excellent service from start to the end! Thank you Samson for you professionalism & sincerity. More

by Cris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samson Du
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2025 -

Lexus Stevens Creek responded

Thank you for taking the time to leave such a wonderful review on DealerRater! We’re so glad to hear that Samson provided you with excellent service from start to finish, and we’re happy to know that he made such a positive impact on your experience. Make it a great day - Lexus of Stevens Creek

January 12, 2025

Best service every time. Consistently on time and overall reasonable pricing. Support staff are the best. More

by jdixson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerardo Portillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2025 -

Lexus Stevens Creek responded

Thank you so much for your wonderful feedback! We're thrilled to hear that you consistently have a positive experience with our service team. Being on time and providing reasonable pricing is always a priority for us, and we're happy to know our support staff have made such a great impression. Your continued trust and support mean a lot to us, and we look forward to serving you again in the future! Lexus of Stevens Creek

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January 10, 2025

It makes servicing my car an easy task given appointment availability and use of a rental car. More

by marylou2717
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samson Du
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2025 -

Lexus Stevens Creek responded

Thank you for your kind DealerRater post! We're glad to hear that the availability of appointments and the use of a rental car made servicing your vehicle easier. Your feedback is truly appreciated, and we look forward to continuing to assist you in the future! Lexus of Stevens Creek

January 10, 2025

Service advisor Hong Lyexcellent in all respects. Work done and vehicle delivered as promised. All employees courteous and helpful. More

by arturoesq
Recommend Dealer
Yes
Employees Worked With
Hong Ly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alfonso Lopez
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Jan 10, 2025 -

Lexus Stevens Creek responded

Thank you for sharing your experience! We’re so glad to hear that Hong Ly provided excellent service and that your vehicle was delivered as promised. It's great to know that our team was courteous and helpful throughout the process. Lexus of Stevens Creek Svc Center

January 10, 2025

Love Lexus of Steven's Creek. Paymon is the best service advisor ever and I always rate it a 5 star! More

by ktdancr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paymon Khajavi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 10, 2025 -

Lexus Stevens Creek responded

Thank you for your kind words! We’re so happy to hear that you love Lexus of Steven's Creek and that Paymon consistently provides you with excellent service. We truly appreciate your 5-star rating and look forward to continuing to serve you with the best experience possible! Team Lexus of Stevens Creek

January 06, 2025

Staff are professional and easy to deal with. I got 2 Lexus RX350 that is serviced by Stevens Creek lexus and to this day only Tom meets my expectations like true values of Lexus in dealing with More

by Rod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Luong
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2025 -

Lexus Stevens Creek responded

Thank you so much for your kind words! We're thrilled to hear that Tom consistently meets your expectations and provides the exceptional service that embodies the true values of Lexus. We take great pride in our professional staff and are grateful for your continued trust in Stevens Creek Lexus for your RX350s. It’s our pleasure to serve you, and we look forward to maintaining that high level of service for you in the future. Lexus of Stevens Creek Svc Center

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January 02, 2025

I had a great sales agent Minh Nguyen. I’m very satisfied with the service More

by tanle7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Minh Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Lexus Stevens Creek responded

We're humbled to serve you and Happy New Year - Team Lexus of Stevens Creek Svc Dept.

December 30, 2024

They are very attentive and communicable! All staff are friendly and I love the drinks and snacks ! More

by Lyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Babcock
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2024 -

Lyn responded

Very nice office all around and staff is always awesome !!!

December 29, 2024

Eric Yang is a very patient and enthusiastic employee and I am very grateful to him. More

by zfszqq2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Luu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Yang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Renna Yao
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2024 -

Lexus Stevens Creek responded

Thank you for sharing your kind words! We're so glad to hear that Eric Yang was able to assist you with patience and enthusiasm. We truly appreciate your gratitude and will be sure to pass along your compliments to Eric. If you need anything further, please don’t hesitate to reach out. We're here to help! Happy New Year - Team Lexus of Stevens Creek

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