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Lexus Stevens Creek - Service Center

San Jose, CA

4.8
114 Reviews
Call Service Center (408) 550-7689

114 Reviews of Lexus Stevens Creek - Service Center

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January 02, 2025

I had a great sales agent Minh Nguyen. I’m very satisfied with the service More

by tanle7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Minh Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Lexus Stevens Creek responded

We're humbled to serve you and Happy New Year - Team Lexus of Stevens Creek Svc Dept.

December 30, 2024

They are very attentive and communicable! All staff are friendly and I love the drinks and snacks ! More

by Lyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Babcock
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2024 -

Lyn responded

Very nice office all around and staff is always awesome !!!

December 29, 2024

Jamie proved excellent service and guidance. The service was done adequately and in a timely matter. More

by G.serrato
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaimie Armas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2024 -

Lexus Stevens Creek responded

Thank you for sharing your positive experience! We're glad to hear that Jamie provided excellent service and guidance, and that the work was done both adequately and in a timely manner. Your satisfaction is important to us, and we appreciate your feedback. If you need any further assistance, please don't hesitate to reach out! Team Lexus of Stevens Creek Svc Center

December 29, 2024

Eric Yang is a very patient and enthusiastic employee and I am very grateful to him. More

by zfszqq2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Luu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Yang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Renna Yao
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2024 -

Lexus Stevens Creek responded

Thank you for sharing your kind words! We're so glad to hear that Eric Yang was able to assist you with patience and enthusiasm. We truly appreciate your gratitude and will be sure to pass along your compliments to Eric. If you need anything further, please don’t hesitate to reach out. We're here to help! Happy New Year - Team Lexus of Stevens Creek

December 28, 2024

Always efficient ay checking in process, completing work timely and picking up car. All the staff are professional and kind. More

by Pakax5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paymon Khajavi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2024 -

Lexus Stevens Creek responded

Thank you for sharing your experience with us! We’re happy to hear that our check-in process is efficient, the work is completed in a timely manner, and that our staff consistently provide professional and kind service. Your satisfaction is our top priority, and we appreciate your kind words. If you need anything else, don’t hesitate to reach out. We look forward to serving you again soon! Happy New Year from the Lexus of Stevens Creek team

December 25, 2024

Michael Nagy always provides me with outstanding customer support and he’s the reason I continue to take my car to Lexus of Stevens Creek service More

by Thenaks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Nagy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 26, 2024 -

Lexus Stevens Creek responded

We appreciate you taking the time to share your experience! It’s wonderful to hear that Michael Nagy consistently provides you with outstanding customer support. Michael is a valuable member of our team, and we're glad his service has earned your continued trust in Lexus of Stevens Creek.

December 25, 2024

Samson Du was very knowledgeable and responsive to all my questions at and after the service. The service team worked seamlessly. More

by Zhijian Lu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samson Du
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 26, 2024 -

Lexus Stevens Creek responded

Thank you for taking the time to share your positive experience on DealerRater! We’re so glad to hear that Samson Du provided you with knowledgeable and responsive service, both during and after your visit. It's also wonderful to know that our service team worked seamlessly to meet your needs. Team Lexus of Stevens Creek Svc Center

December 25, 2024

Nice experience. Service is good, I’m satisfied with Alfonso's service in steven creeks. More

by JC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfonso Lopez
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Dec 26, 2024 -

Lexus Stevens Creek responded

We appreciate you sharing your positive experience! It's great to hear that you were satisfied with the service you received from Alfonso at Lexus of Stevens Creek. We’re proud to have him on our team and glad he made your visit a pleasant one. Lexus of Stevens Creek

December 24, 2024

Phone calls, suggested service, completed job paperwork and actual work don't match I am lexus owner since 1992 buying sports car. I was told driver side front tire has problem because that side car went More

by Tcdesai
Recommend Dealer
No
Employees Worked With
I left massages for manager's, no response
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Dec 24, 2024 -

Tcdesai responded

Read it all

Dec 24, 2024 -

Lexus Stevens Creek responded

Thank you for speaking with your service consultant, Ramsin, and allowing us another opportunity to explain your visit including the two (2) new tires w/rotating them to the best position for safety and ride quality. Please know if you have any further questions, please feel free to contact Ramsin. Your viewpoint has been noted and shared with our Svc Mgmt team. Happy Holidays - Lexus of Stevens Creek Svc team.

December 24, 2024

Great service with friendly staff. They don’t push hard to sell you something you don’t need. More

by AJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hong Ly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 24, 2024 -

Lexus Stevens Creek responded

From all of us @ Lexus of Stevens Creek Service Center, we wish you the Merriest of Holidays and hurry back

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