Lexus Stevens Creek

The minute I walked in the door I was offered something to drink and ushered to comfortable seating. When Joe Hart arrived to help me he was friendly and professional. He answered my questions, explained t to drink and ushered to comfortable seating. When Joe Hart arrived to help me he was friendly and professional. He answered my questions, explained things I didn't understand and made this big purchase as pleasant as possible. Once the paperwork was finished he set up Bluetooth for me, sat in the car and went over the new technology, and sent me on my way feeling pretty happy with the "deal" I got. More

I've owned BMW's,Acura,Lexus car is awesome Everything about it is solid from the preformance to the quality is the most Reliable car I've ever owned. Great Balance of of Engineering & Performance; unlike about it is solid from the preformance to the quality is the most Reliable car I've ever owned. Great Balance of of Engineering & Performance; unlike BMW's & Acuras which have before I don't have anything negative to say thus far. Extremely comfortable seating, very smooth ride, I will definitely stick with Lexus. thank vincent nguyen More

Joseph was very friendly and very professional. Made us feel very comfortable and did not pressure us into buying. The entire experience was actually very fun instead of serious and stressful. feel very comfortable and did not pressure us into buying. The entire experience was actually very fun instead of serious and stressful. More

In the market for a new automobile, I spent several months online reading reviews of new cars, looking for reports of problems of cars that I thought I might be interested in. All toll, I visited six months online reading reviews of new cars, looking for reports of problems of cars that I thought I might be interested in. All toll, I visited six dealerships test driving many cars. There was one car that I hadn't tried whose reviews I was suspicious of because they were just too good to believe. Lexus. Too expensive I thought. Little did I know. I contacted Stevens Creek Lexus and there I met Herman Samaniego. I explained my situation and told him what I wanted to pay "tops". "What if I can beat that," he offered. He did. But still I was suspicious. In his business, who can you trust. Little did I know. Despite my visits to other dealerships, Herman stayed with me. . . .online. His messages were simple. He was patient and at no time tried to pressure me into buying a Lesus from his dealership. When you're ready, come on in, Jim, and lets take a test drive. And when I did, I was amazed at how friendly he and the people around him were. When I still had more questions, he arranged for me to meet those individuals who could answer my questions. Herman, I said, you're making this hard. I have a friend who is the sales manager at another dealership who is making this hard for me. Yet, even he couldn't beat Herman's price. I was sold. Price. Quality. Service. Nothing beats it. My lease is up soon. I wonder if Herman has another surprise for me. Can't wait. More

I was in the market for a Lexus RX 350 and knew exactly what features I wanted and how much I was willing to pay. I sent out emails to several different dealerships and started receiving emails and calls what features I wanted and how much I was willing to pay. I sent out emails to several different dealerships and started receiving emails and calls from numerous dealers. One dealer told me there was no way he could give me what I was looking for. Another told me that I should come in and talk about my request - without ever telling me whether or not he would be able to meet my offer. Herman was the only person, out of 10 dealerships, that called and said that he would be able to meet my offer. When I told him that I lived in San Francisco and could not get to San Jose that day, he drove the car to me! We test drove the vehicle in San Francisco and then he stayed to teach me all of the great accessories that the RX has. I was blown away by Herman's professionalism and his dedication to service. I love my RX and I will definitely be calling Herman for my next car. More

I wanted t get a new car and I had the model all squared up. i talked with Herman to schedule an appointment to test drive the car. I was torn between the color and i went back and forth on the color many t up. i talked with Herman to schedule an appointment to test drive the car. I was torn between the color and i went back and forth on the color many times. Even requested Herman to get both the cars side by side many times. Never did he have a hesitation nor a bad face as he had to work a lot. That said I was not sure if i will but the Lexus or go with the BMW. Herman went out of the way to make me feel comfortable and there was no pressure dealing with him. During the pricing negotiation he was very upfront with the price and was open to negotiate. Finally i got the color i wanted and the car i wanted. More

Herman provided me with excellent service, he is very professional, with great attention to details. I never felt pressured and this latest purchase of my ES350 was by far the best car buying experience professional, with great attention to details. I never felt pressured and this latest purchase of my ES350 was by far the best car buying experience I ever had !!! Highly recommend Herman and the Stevens Creek Lexus dealership. More

I bought a new Lexus 300h and Herman walked me through I bought a new Lexus 300h and Herman walked me through all of the car's new features, of which there are alot. He was thorough, friendly and happy I bought a new Lexus 300h and Herman walked me through all of the car's new features, of which there are alot. He was thorough, friendly and happy to take questions by e-mail afterward. More

I was nervous about going to a luxury car dealership to buy a decidedly un-luxurious car (a 2001 Honda CR-V to replace my beloved 2000 green monster). I found the car on the Lexus of Stevens Creek website buy a decidedly un-luxurious car (a 2001 Honda CR-V to replace my beloved 2000 green monster). I found the car on the Lexus of Stevens Creek website and liked the price and the mileage, but was worried that I would be treated differently because I wasn't the typical Lexus customer. I spent the morning at various car dealerships feeling disheartened by the usual pushy-car-salesman tactics, and didn't think my experience with Dottie would be any different. I was so incredibly, wonderfully wrong. Dottie is a class act in every sense of the word. She was both friendly and no-nonsense and made me and my mother feel completely welcome. We made an offer on the car and were prepared for the arm wrestling match that usually follows, but it never happened. Our offer was accepted (though the asking price was great to begin with) and in less than fifteen minutes, I had the keys to shiny new-to-me car. Everyone at the dealership--and Dottie especially--made me feel like I was buying a $40,000 Lexus instead of an $8,000 Honda. When I need to purchase a car again--though I hope it's not for a while, of course--I will certainly make the drive to San Jose to work with Dottie. She was fabulous! More

This dealership returned my phone calls while others didn't. I was calling around with a price in mind to buy new Lexus RX 350. People greeted me and were very friendly when I went to dealership. Most o didn't. I was calling around with a price in mind to buy new Lexus RX 350. People greeted me and were very friendly when I went to dealership. Most of all, our sales person, Robert Riley was great. He made me feel we were important and his only client. He is extremely friendly, helpful, knowledgeable, and very patient with me and my husband. He was very accomodating to our needs and it was the best car purchase experience I ever had. More