Lexus Stevens Creek

Joe Minster, is a wonderful person and very convincing Sales Person that any one can see and to work with. His capability and patience to understand what a customer wants and delivering the right exact th Sales Person that any one can see and to work with. His capability and patience to understand what a customer wants and delivering the right exact thing/car is extremely commendable. Finally his knowledge about the cars and ability to fulfill the needs of a customer is wonderful and extremely overwhelming. I would definitely recommend him! More

I just brought a new Lexus ES 350 at Stevens Creek I just brought a new Lexus ES 350 at Stevens Creek ,Vincent Nguyen gave me the best deal than any other dealers in the Bay Area . I hope Vincent sti I just brought a new Lexus ES 350 at Stevens Creek ,Vincent Nguyen gave me the best deal than any other dealers in the Bay Area . I hope Vincent still work at Stevens Creek when I ready for my second Lexus in the future . Once again thank you Vincent . More

This is the second car I have personally purchased with Herman Samaniego, although I have also helped two family members purchase from him. Really, Herman makes buying/leasing a car an easy and exciting e Herman Samaniego, although I have also helped two family members purchase from him. Really, Herman makes buying/leasing a car an easy and exciting experience. I am a very detailed individual when making a large purchase, and Herman is a great listener, answers every question thoroughly, and is really focused on the customer's needs and situation. For this purchase/lease, I also dealt with Anita Clevenger, Finance/Lease Manager, who I would also highly recommend...she explains the lease process better than anyone, and along with Herman, she is also the ultimate professional. I will definitely return in the future and continue to recommend Herman, Anita, and Lexus Steven's Creek as the best place to buy a Lexus in the SF Bay Area. (I personally live an hour away and the drive to do business there vs. elsewhere is a no-brainer!) More

Vincent demonstrated great customer service and we are happy to have done business with Lexus as him as our point of contact. I would recommend him. happy to have done business with Lexus as him as our point of contact. I would recommend him. More

Joe and Eddie were exceptional I cannot recommend them enough they were knowledgeable helpful friendly and provided a totally great experience. I knew what car I wanted... They found the car...no pressur enough they were knowledgeable helpful friendly and provided a totally great experience. I knew what car I wanted... They found the car...no pressure...and continue to follow up with any questions. I would highly reccommend them for friends and family. More

I had a cilajet service done and from the time I walked in the door until the time I left, I was not happy with the service. I bought the car brand new and it had a scratch on the steering wheel that I did in the door until the time I left, I was not happy with the service. I bought the car brand new and it had a scratch on the steering wheel that I didn't notice when I drove away since I got the vehicle at night. I asked Rick if he could look into it, but got a non-customer service response. I have already dealt with the problem; however, I wanted to make a note about this particular service person because he told me there was no way to fix my problem unless I bought a whole new steering wheel and a detail guy fixed it in about 10 min. More

Joe was very friendly and provided great service. I had a scratch on my steering wheel and he took care of it with a detail guy at the sales center. I am very happy with my new SUV! scratch on my steering wheel and he took care of it with a detail guy at the sales center. I am very happy with my new SUV! More

My wife and i just bought our first hybrid RX450h, Joe was very responsive to our concerns about color,options etc. I have bought from dealerships before and it always turned into a long dragged out proce was very responsive to our concerns about color,options etc. I have bought from dealerships before and it always turned into a long dragged out process usually ending in frustration, let me tell you working with Joe and Todd has made me feel that buying from Lexus was a great choice and hopefully the service continues after the sale. Thanks Joe from one veteran to another for doing your job the Lexus way!! More

Great service. Joe saved me a lot of money on my new lexus. He truly knows his business. I have recommended him and this dealer to my friends and family. lexus. He truly knows his business. I have recommended him and this dealer to my friends and family. More

Overall it's an easy experience because Vincent and I did most of the paperwork via emails before I visited the dealership and his email response was very fast (all within 2 days since I initiated my fir did most of the paperwork via emails before I visited the dealership and his email response was very fast (all within 2 days since I initiated my first email to the dealership). The test drive and negotiation is pretty straightforward. Vincent is honest. We spent most of our time waiting and doing paperwork with their finance manager before the drive off. More