Lexus Stevens Creek

We had the pleasure of working with Edward Hsieh (Internet Sales Manager) in our recent purchase of a new RX350. He was always very prompt and informative when it came replying to my e-mail communic (Internet Sales Manager) in our recent purchase of a new RX350. He was always very prompt and informative when it came replying to my e-mail communications. We were able to quickly come to an agreement on the purchase price via e-mail that was lower than what I was able to find at other area dealerships. Edward is very knowledgeable about Lexus vehicles and cars in general which came in especially helpful when we had questions about certain features/colors. When the vehicle that we initially were looking at was sold, Edward went the extra mile in helping us find the perfect vehicle with the features we desired. Throughout the entire process, Edward was extremely patient, professional and was very easy to talk to with any questions we had. This was by far the smoothest and pleasant car buying experience we have had, no doubt due to Edward's friendly and easy-going personality. There was absolutely no pressure or haggling that you typically find in purchasing a car. In fact, on the day we purchased the vehicle, my wife and I actually enjoyed the experience as we conversed with Edward about topics outside of the car purchase and the entire process was efficient and quick. I would definitely recommend contacting Edward if you are interested in purchasing a Lexus. More

We purchased a new Lexus 450H from Joe Hart. He represented the product very well. He came across as a very knowledgeable/competent sales individual for the product. He was very easy to talk to and represented the product very well. He came across as a very knowledgeable/competent sales individual for the product. He was very easy to talk to and answered all the questions we had and provided additional input for us to continue to get acquinted with the Lexus after the sale. He showed a passion for the product and knew the product well. He was sincere about our experience with the Lexus after the sale. Buying a car is always a hassle. Joe made it as pleasant as it coult have been. We will definitely recommend Joe to our friends who may be interested in this type of auto. More

Very good customer service. We are both happy with George Soilman's service. We would refer our friends and family member to George for future sales . Soilman's service. We would refer our friends and family member to George for future sales . More

Vincent is very professional and straight forward with the price. Once we decided the price over the phone, he honored the price all the way throughout the transaction. He is also very patient and if we h the price. Once we decided the price over the phone, he honored the price all the way throughout the transaction. He is also very patient and if we have any question that he is not sure about, he will do all the work to find out the answer. I would say this is the most pleasant car buying experience we have. More

Vincent provided great customer service, patient, and very professional. This was our first new car purchase at a dealership. I am glad we drove away with a new car and positive experience. very professional. This was our first new car purchase at a dealership. I am glad we drove away with a new car and positive experience. More

Great experience despite it being the last day before the new year with everyone else trying to get year end deals. My emails I received from Joe Hart were prompt and professional. The final quote Joe gave new year with everyone else trying to get year end deals. My emails I received from Joe Hart were prompt and professional. The final quote Joe gave me was within the number I had researched online. In fact, Carsdirect found me a dealer who quoted $5k higher than the quote I received from Joe! Because Joe had an appointment to deliver some autos, he personally handed me over to Eddie. Despite the fact that he had a number of people waiting for him, Eddie took the time to show me all the features of the car and answer all my questions. Even though it was towards late afternoon on new years eve, Eddie was professional the whole time and never looked impatient or flustered. The signing was a breeze. To top it off, I left my original car at the lot while I drove my new Lexus home. Eddie went out of his way to pick me up from my house the next day and drove me back to the lot so I could take the car home. True professional with great customer service. My coworkers have been trying to convince me to get a Lexus. Based on this experience, I think I'm sold for life! More

Vincent is a great sales. He replied my email very fast and gave me very clear information. So I can have good preparation before I went to there. He honors what he said in email and phone. He was really p and gave me very clear information. So I can have good preparation before I went to there. He honors what he said in email and phone. He was really patience even I changed my mind at the last moment closing the deal. He helped me change the color what I really like and gave me a great deal. I am very satisfied his service. More

Edward is responsive, knowlegable of the Lexus products and a true professional. He processed my purchase quickly and efficiantly. I had a very good experience - no hassles or bickering. I'll definately re and a true professional. He processed my purchase quickly and efficiantly. I had a very good experience - no hassles or bickering. I'll definately return for a future sale. More

I was returning a lease and Herman Samaniego made me an offer I couldn't refuse of "upgrading" to a brand new vehicle and keeping my current lease payment. I paid next to nothing down with the corporate an offer I couldn't refuse of "upgrading" to a brand new vehicle and keeping my current lease payment. I paid next to nothing down with the corporate and dealer incentives that were applied to the sale. The whole process was painless and I was driving home in my new car within a couple of hours. More

I drove from Monterey to the dealership as it was the one recommended by Costco. My wife and I met Herman and he proceeded to lay out the costing for a new Lexus e 350. We had never owned a Lexus, but we in recommended by Costco. My wife and I met Herman and he proceeded to lay out the costing for a new Lexus e 350. We had never owned a Lexus, but we interested in the cost of one. Herman was extremely helpful and friendly. He was not at all pushy which we appreciated. We made a decision in very short order after a test drive. Herman had to find and prepare our vehicle so we drove back to Monterey. Our vehicle was delivered to our house by Herman when it was found and prepared. This is the kind of service that has become almost nonexistant in tidays world. We thruly appreciate his service dedication. Kent % Judi Knopinski More