Lexus Santa Monica

Pleasant experience I had my 10000 mile service done Carlos was friendly and helpful, when I picked up my car it wasn’t clean so I had to wait for about a half hour and t I had my 10000 mile service done Carlos was friendly and helpful, when I picked up my car it wasn’t clean so I had to wait for about a half hour and that was surprising because Santa Barbara Lexus and Beverly Hills has it clean and ready when they call you to pick it up. Waiting around is the worse! More

Straightforward, no dealer games or come ons. We have had several cars leased from Santa Monica Lexus. Ron Holbrook has been a pleasure to work with. The service department is friendly, knowledg We have had several cars leased from Santa Monica Lexus. Ron Holbrook has been a pleasure to work with. The service department is friendly, knowledgeable and good on follow through More

Straightforward and friendly customer service Adriane Marmolejo assisted me in getting my car serviced relatively fast. She explained the overall process and kept me informed on the progress. Grea Adriane Marmolejo assisted me in getting my car serviced relatively fast. She explained the overall process and kept me informed on the progress. Great customer service and awesome attitude in answering my questions. More

Service Good prompt service. Smooth process Service on my Lexus 460 is always expensive, but I accept that as the 460 is the top of the line model Good prompt service. Smooth process Service on my Lexus 460 is always expensive, but I accept that as the 460 is the top of the line model More

Almost "satisfy" with the service performed on my car. I am "almost" satisfy with the service this dealer has performed on my vehicle. However, with the latest service when I got my car back that afternoo I am "almost" satisfy with the service this dealer has performed on my vehicle. However, with the latest service when I got my car back that afternoon, apparently no one bother to check the interior of the car, floor board on driver side it was still full of greasy stuff on the floor, also by the gas pedal and on the driver's side armrest. I've been to Lexus of Santa Monica for many routine maintenance services, the last few times I had notice that and do not want to nit picky but this last time is bad. I hope someone would pay attention to have this oversight correct. Lexus placed very high on excellent, quality of service. With my recent experience, someone at the Santa Monica dealer ship should focus and correct deficiency in this area to ensure your customer full satisfaction. More

Very Pleased George our service tech. was very professional, courteous and helpful. Same goes for the payment desk. The chocolate cookies aren't bad either. Ni George our service tech. was very professional, courteous and helpful. Same goes for the payment desk. The chocolate cookies aren't bad either. Nice customer waiting area. More

Excellent Richard Doherty ,, extremely professional extremely Help full ,he love and respect his job , very polite guy Excellent customer service , he d Richard Doherty ,, extremely professional extremely Help full ,he love and respect his job , very polite guy Excellent customer service , he did a very good job with my car .👍🏻 More

Quick, easy service AND attentive staff! Juan Carlos Palacios took care of us from start to finish. Service was quick and easy and the staff was accommodating and very attentive. Thank you! Juan Carlos Palacios took care of us from start to finish. Service was quick and easy and the staff was accommodating and very attentive. Thank you! More

Tim Nelson is the best! Tim Nelson is awesome, and the whole S.M. Lexus team rocks! The service here always exceeds my expectations. I would never consider taking my car an Tim Nelson is awesome, and the whole S.M. Lexus team rocks! The service here always exceeds my expectations. I would never consider taking my car anywhere else. More

Service my Lexus My service manager PATRICK LEVINSON At Santa Monica Lexus Service department makes caring for my Lexus An absulute pleasure. From the initial telep My service manager PATRICK LEVINSON At Santa Monica Lexus Service department makes caring for my Lexus An absulute pleasure. From the initial telephone contact through the scheduling of the service and the completion of needed work the professionalism and friendliness PATRICK displays is much appreciated. In this day and age when contact with an actual person in most service related fields is so rare, it's a pleasure to know that PATRICK LEVINSON is there to make the auto service experience so positive. A very big THANKS!!! More