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Lexus Santa Monica
Santa Monica, CA
1,312 Reviews
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1,312 Reviews of Lexus Santa Monica
November 08, 2017
Great staff and great servcie I have been bringing my cars here for over 20 years. Its because the staff, the service and the facility are great. Love the loaner car too. YOu ju I have been bringing my cars here for over 20 years. Its because the staff, the service and the facility are great. Love the loaner car too. YOu just make a painful process easy! More
by B2
Employees Worked With
Alex Anaya
November 08, 2017
Great employees. Thanks Carlos Pelayo for your A+ help. Your caring manner and clear explanations gave me confidence that everything that needed to be done was comple Thanks Carlos Pelayo for your A+ help. Your caring manner and clear explanations gave me confidence that everything that needed to be done was completed perfectly. I will definitely ask for you next time I visit the SM Lexus Service Center. More
by Sandra
Employees Worked With
Carlos Pelayo
November 07, 2017
40,000 mile service The team in general and Patrick as my consultant for this visit were all great as usual. Friendly, professional and efficient! Great customer servic The team in general and Patrick as my consultant for this visit were all great as usual. Friendly, professional and efficient! Great customer service and car care at all times. More
by RS
Employees Worked With
Patrick Levenson, Douglas Elliott
November 07, 2017
Fast and efficient. Everything was on time and they found something I didn't know was not working correctly. I always take my car to the Lexus dealership service. Everything was on time and they found something I didn't know was not working correctly. I always take my car to the Lexus dealership service. More
by La La Lady
Employees Worked With
Oscar Romero
November 06, 2017
Factory maintenance check up. Fast service, no problems. I appreciate the contact after service is finished via text message. Also appreciated updates while waiting for service. Fast service, no problems. I appreciate the contact after service is finished via text message. Also appreciated updates while waiting for service. The workers at the desk are always courteous. More
by Charletta A Benjamin
Employees Worked With
Miguel Santiago
November 04, 2017
Great The visit was great the service was good the lobby was nice and clean wood refreshments and a large screen television and my car was returned in a tim The visit was great the service was good the lobby was nice and clean wood refreshments and a large screen television and my car was returned in a timely manner More
by Bigdaddy
Employees Worked With
Victor
November 04, 2017
Service Center Christopher Young was outstanding, courteous and helpful. He was thorough in understanding my car service needs, and gave me a fair price. Highly reco Christopher Young was outstanding, courteous and helpful. He was thorough in understanding my car service needs, and gave me a fair price. Highly recommend him. More
by Katcas80
Employees Worked With
Christopher Young, Service Center
November 03, 2017
Excellent service! Even helped pick out the best tires!! Partrick Levenson and Moises Davila were excellent in servicing me for my 60,000 mile check up. I addition to recommending things to be checked, Mois Partrick Levenson and Moises Davila were excellent in servicing me for my 60,000 mile check up. I addition to recommending things to be checked, Moises quickly checked the tire wear. When I did not know what new tires to put on the car, I was able to inspect several tires from the tire storage area before deciding. Pricing of the full service was very fair. More
by Frank001
Employees Worked With
Patrick Levenson & Moises Davila
November 03, 2017
new car purchase I was in an accident and my 2007 Lexus Rx 350 was totaled. We went to Lexus Santa Monica (where I purchased my previous RX350). We met with Roxanne I was in an accident and my 2007 Lexus Rx 350 was totaled. We went to Lexus Santa Monica (where I purchased my previous RX350). We met with Roxanne Colatrella. She is extremely knowledgeable about her vehicles, very patient and answers all questions and best of all, not pushy... very easy to work with. We agreed on pricing and ended up with a new 2017 RX 350. If you are looking for a new vehicle, see Roxanne. More
by tiger1
Employees Worked With
Roxanne Colatrella
November 03, 2017
Great This is the second time I am purchasing a car from this dealership (Pre Owned) and every time had a great experience with a minimum pressure on the de This is the second time I am purchasing a car from this dealership (Pre Owned) and every time had a great experience with a minimum pressure on the decision making process and outmost cooperation to help me to choose the right car. Myself being in a sales and marketing, I do see the great service when I see one. The art of selling is not just to sell the product but doing such a great job that when the customer is looking for the next purchase, up great, or referral, he or she will remembers the first place to make a call first. In my case, not that I am going to call Mark or Paul for my any future car needs (most likely next year), but now my daughters will do the same. More
by karmaz
Employees Worked With
Mark Derambakhsh, Paul Pourhashem
