Lexus Santa Monica

Customer Service & Waiting Area George Morales is always courteous, professional and knowledgeable. Vehicle servicing is always completed in a timely manner. The waiting area is George Morales is always courteous, professional and knowledgeable. Vehicle servicing is always completed in a timely manner. The waiting area is well maintained and appropriately furnished with accent tables and comfortable leather chairs. Refreshments provide morning and afternoon bakery , fruit, snack, and beverage choices. The receptionists and cashiers are courteous and pleasant. More

Great experience Great customer service. Beautiful waiting area and nice amenities. Courteous. Timely appointments. Excellent communication. The car itself is amazin Great customer service. Beautiful waiting area and nice amenities. Courteous. Timely appointments. Excellent communication. The car itself is amazing and reliable. I will definitely purchase and service again here in SM. More

Excellent service center! I’ve been taking my Lexus here for years and they do excellent work and provide outstanding customer service. I’ve had such good experiences with Serv I’ve been taking my Lexus here for years and they do excellent work and provide outstanding customer service. I’ve had such good experiences with Service Advisor George Morales that I now request him when I bring my car in. On my last visit, I had to get a routine service, replace a dead battery, and get recall repairs done. Everything was finished by the end of the day, despite needing to order parts for the recall. The use of a loaner car is invaluable. Highly recommended. More

I was a walk in and the service dept took me right away The dealership waiting area is very comfortable with complimentary snacks while you wait. Very friendly staff. I did not have to wait long for car ser The dealership waiting area is very comfortable with complimentary snacks while you wait. Very friendly staff. I did not have to wait long for car service although I didn't have an appointment. More

10,000 mile service Patrick, as always, provided great service. My loaner car was ready in a matter of minutes and my car was ready for pick up at the promised time. Patrick, as always, provided great service. My loaner car was ready in a matter of minutes and my car was ready for pick up at the promised time. More

Truly the best experience ever Elliot Gorski helped me out. I've purchased over 10 cars in the past 20 years but I have to say this was the simplest, most painless car buying experi Elliot Gorski helped me out. I've purchased over 10 cars in the past 20 years but I have to say this was the simplest, most painless car buying experience I've ever had. Santa Monica Lexus made me a customer for life. I came to Lexus once, went back home, worked the deal via text message and in a few short messages deal was done. Elliot did everything he could to help me and my wife and I are grateful to have to opportunity to work with him. When we walked in to sign papers to pick up the car, everyone was so polite and so grateful, and not in an awkward salesy way. For a car dealership, was very welcoming. Especially since we had a newborn 4 week old baby with us. Finance manager Mark Sanchez was awesome. Helped us make some good choices for our car. If you want to go to a Lexus dealership and be treated like family this is the place. More

Service Center review I consistently have excellent service from your Service Center. The Team goes out of their way to accommodate whatever I need. Recently lost my job a I consistently have excellent service from your Service Center. The Team goes out of their way to accommodate whatever I need. Recently lost my job and they have always advised what is critical to repair and advise when other repairs should be made. The entire team from car porters, service advisers, and cashiers have always extended a warm welcome and ask if any other assistance is needed. I stand corrected when I have stated that Customer Service is a lost art. You guys have proven me wrong. More

Service 40K miles My representative looked for discounts on line to help reduce the cost of the routine maint. I wish routine maint wasn't so expensive especially for My representative looked for discounts on line to help reduce the cost of the routine maint. I wish routine maint wasn't so expensive especially for a lease. More

Excellent Service Department; uses discount coupons! I've owned Lexuses for many years now. I always take them to Lexus Santa Monica for service. Ray James is responsive and terrific. He made sure the I've owned Lexuses for many years now. I always take them to Lexus Santa Monica for service. Ray James is responsive and terrific. He made sure the discount for "mature Lexus" was applied and listened carefully to all my concerns. More

DRAMA FREE Richard had the perfect balance of professional & personal attentiveness. Made my experience smooth without miscommunication or unfulfilled expectati Richard had the perfect balance of professional & personal attentiveness. Made my experience smooth without miscommunication or unfulfilled expectations. I even met the mechanic Frank Garza who was also very personable and efficient with the work. More