Lexus Santa Monica

Everyone at the dealership went out of their way to find the automobile I wanted to purchase. They checked the entire US to see if the car was available in the color (Cereulean Blue) I wanted. Since it wasn the automobile I wanted to purchase. They checked the entire US to see if the car was available in the color (Cereulean Blue) I wanted. Since it wasn't anywhere to be found, Neal Greene called us to tell us that they had just received an ES in the color we wanted but it was the Hybrid model. We drove down the next morning to test drive it and loved it! At 40 mpg what's not to love. The entire process of purchasing it was simple and efficient . Their Delivery Specialist, Sara gave me as much time as I needed to familiarize myself with the car, and Roger, the Finance Manager handled the paper work quickly and efficiently. All in all, we had a wonderful, easy experience . Lexus is known for their commitment to clients and treat you like family! More

I recently purchased a rx350 . The salesman ,Neal Greene waas Great. No pressure and very knowledgeable about he car. The negotiations were easy and I got a great price. they even included the second year o waas Great. No pressure and very knowledgeable about he car. The negotiations were easy and I got a great price. they even included the second year of service. I would definitely buy a lexus form them again. More

The service center at Lexus of Santa Monica is nothing short of perfect. From the initial intake to meeting with a service advisor to the reception area before you pick up a Lexus loaner, everyone is prof short of perfect. From the initial intake to meeting with a service advisor to the reception area before you pick up a Lexus loaner, everyone is professional and makes sure you have a great experience. Specifically, my service advisor, Freddy Hall, accommodated all of my needs and even followed up with me on a Saturday evening after 7pm -- I don't know of any automobile service people who work past normal business hours on a Saturday! I was beyond impressed with Freddy Hall's attention to detail and concern for my needs that I feel it necessary to write this review. If you live on the Westside and want a phenomenal Lexus service experience, do not hesitate to check out Santa Monica Lexus and be sure to ask for Freddy Hall. You will not be disappointed! More

It's always daunting to get a new car, but the team at Lexus Santa Monica made it a good experience. They treated me well, were very attentive, explained all the options clearly and made me feel apprec at Lexus Santa Monica made it a good experience. They treated me well, were very attentive, explained all the options clearly and made me feel appreciated and important. Neal Greene, Miguel Soriano and Caitlin were all terrific. Highest recommendations. More

Freddy Hall and Angel Vasquez were superb; excellent service on all counts. Your front desk was not superb. I had told Freddy and Angel I was in a huge hurry. Freddy did all he could at his end to mo service on all counts. Your front desk was not superb. I had told Freddy and Angel I was in a huge hurry. Freddy did all he could at his end to move quickly. The front desk required that I wait until all others were served, even though this was the only time in 20+ visits over the years to you which I had made a request for very fast service. Finally, I asked Angel for help and he, despite the front desk's telling him I had to wait longer, came out and got me my loaner immediately. The delay caused me to be late to an important meeting, which was entirely unnecessary and left me feeling unhappy -- despite the excellent service I received from Angel and Freddy, both of whom are terrific. More

Mario was friendly, courteous, very professional, and quite knowledgeable. Since we bought our RX in Texas, this was my first experience with a Lexus dealership in California, and working with Mario lef quite knowledgeable. Since we bought our RX in Texas, this was my first experience with a Lexus dealership in California, and working with Mario left a very good impression. It was a pleasure doing business with him. More

This month, I decided to purchase a new 2013 Lexus ES350 without Navigation. I contacted a dozen Lexus dealerships in Southern California with what I was looking for an my price range. Most of the dealershi without Navigation. I contacted a dozen Lexus dealerships in Southern California with what I was looking for an my price range. Most of the dealerships only sent generic responses or did not reply at all. Lexus of Santa Monica was one of the four dealerships that made an earnest attempt to get my business. I narrowed it down to Santa Monica and another dealership, and both made competitive offers. In the end, I went with Santa Monica Lexus because Jorge and MIke delivered every single item I was looking for including price, extras, color, and even found me a car with Michelin tires to top it off. Jorge was very good about staying in touch with me by email and calling me from time to time to update me on status of deal. Jorge was my go-to-guy for this transaction and Mike made it all possible. Car came in on a weekday from Port of Long Beach and I was able to pick it up at dealership on a weekend. Painless process. Bob Uchida, Finance Manger, took care of financing and got me a great APR so I gladly went with Lexus Financial. They pulled credit report from Experian and TransUnion. Sara Grimwade gave me a tour of the car was was very pleasant. Another thing I like about this dealership is that its interior design is very open and inviting. Feels like you're in lobby of a hotel. Would definitely recommend Lexus of Santa Monica and their friendly staff to my friends and family. Jorge and Mike are terrific and will go out of their way to make their customers happy. Thanks a bunch! More

This is my second time visiting Lexus of Santa Monica. Mario Gonzalez took such great care of my wife an I the first time around that I refuse to deal with anyone else. Mario is the epitome of professiona Mario Gonzalez took such great care of my wife an I the first time around that I refuse to deal with anyone else. Mario is the epitome of professionalism. He has a kind demeanor and is extremely knowledgeable. I appreciate the fact that Mario makes every effort to ensure that I am satisfied with his service as well as that of the Dealership as a whole. Truth be told, I stem from a very humble background. Owning a luxury vehicle such as a Lexus was a rather bold step for both my wife and I. But after getting a taste of the unmatched customer service offered at this Dealership, I feel completely justified in splurging a little for our Lexus. At the time of purchase, neither my wife nor I realized that when buying a Lexus, you are buying more than just a luxury vehicle, you are also opening the doors to the superb service that Lexus employees like Mario Gonzalez offer on a daily basis. I am grateful to Mario and Lexus of Santa Monica for treating me with class and respect. It is not everyday that one gets to walk into a facility and get treated like a king. Truly amazing! A pleasure to deal with and a great overall class act. That is how I can best describe Mario. But don't take my word for it. Pay this man a visit for yourself and I am 100% confident that he will not disappoint. More

This is my second lease at SM Lexus. I am a bit of a particular customer. But Micheal and Neal worked to accommodate my requests. The team moved me in to a new lease so smoothly and easily, it was great particular customer. But Micheal and Neal worked to accommodate my requests. The team moved me in to a new lease so smoothly and easily, it was great. No "BS", no games and lots of help with the little details - like helping me figure out all the new car features. Neal was very patient with me. We struck a very fair deal, i was satisfied. Even going thru the paperwork with Bob was quick and seamless. No last minute surprises. This is not the closest dealership to me, but I will remain loyal. More