Lexus Santa Monica

Consistent Excellence I have owned other car brands and used several service centers over the years but until I bought my first Lexus (in 2001) and began using the Santa Mo I have owned other car brands and used several service centers over the years but until I bought my first Lexus (in 2001) and began using the Santa Monica Lexus Service Center I had not experienced consistent excellence. The SM Lexus service quality makes going in for service a positive experience. My favorite service expert is Tim Nelson. His knowledge of Lexus cars and how best to service them is awesome. His dedication, friendliness, efficiency, cost consciousness, and professionalism is one of the main reasons I continue to buy Lexus and repeatedly return to SM Lexus Service Center. I highly recommend him for any of your Lexus service needs. More

besr service ever Heidi Cabrera was the service representative to help me. The process was done in the most friendliest and professional way I 've ever experienced. See Heidi Cabrera was the service representative to help me. The process was done in the most friendliest and professional way I 've ever experienced. See you next time! More

Best service ever caused me to purchase a second Lexus. Tim Nelson is absolutely the finest, most informative dealer representative I have ever met. Over several years he has always made sure my cars and I Tim Nelson is absolutely the finest, most informative dealer representative I have ever met. Over several years he has always made sure my cars and I were treated well. After working with Tim for a few years, I sold my second car (BMW M3) and now own 2 Lexus vehicles. By handling service issues in such a flawless manner, Tim effectively sold me my second Lexus. As long as Tim is available, I will only own Lexus vehicles. I also appreciate the Santa Monica service center. They must be doing something right if they can retain and support an employee as valuable as Tim. More

Excellent Service and Attentive to my needs Ruben was very attentive to all my concerns and accommodated pricing concerns as well as small details about my vehicle. I was also pleased to get a Ruben was very attentive to all my concerns and accommodated pricing concerns as well as small details about my vehicle. I was also pleased to get a loaner vehicle of my choice and a clean car when I returned. More

GREAT SERVICE Johnny Mancillas was fantastic! He made sure to let me know everything that was wrong with my car ahead of time, and answered all my questions...and Johnny Mancillas was fantastic! He made sure to let me know everything that was wrong with my car ahead of time, and answered all my questions...and with a smile on his face. He was delightful to work with. He is an asset to Lexus. Everyone ask for Johnny! More

Review of service Angel is the best service adviser I've ever worked with in any dealership. I trust him implicitly, and can always rely on his impeccable attention to Angel is the best service adviser I've ever worked with in any dealership. I trust him implicitly, and can always rely on his impeccable attention to detail. More

Excellent Experience I had an excellent experience with a recent service visit for my Lexus RX350 in Santa Monica. Angel Vasquez was particularly friendly and helpful, and I had an excellent experience with a recent service visit for my Lexus RX350 in Santa Monica. Angel Vasquez was particularly friendly and helpful, and went out of his way to reduce costs on our repairs and walk us through the process. I will definitely be going back. More

Best Service Center Johnny Mancillas is very efficient with his friendliness in taking care of his customers when they bring their car in for service. He gets you in a l Johnny Mancillas is very efficient with his friendliness in taking care of his customers when they bring their car in for service. He gets you in a loaner vehicle and out the door quickly, so you don't have to wait for a long period of time. I leave with confidence that my Lexus ES350 is in good hands, and they will get it back to me promptly, running at peak performance and looking great. More

AMAZING CUSTOMER CARE AND SERVICE This review is for Mario Gonzalez and he is an amazing job! I really appreciated all his help and he did not try to over sell me with services that I This review is for Mario Gonzalez and he is an amazing job! I really appreciated all his help and he did not try to over sell me with services that I did not really need like some other people would. He has excellent service and great customer care skills. He did not rush me to get my car either since I had a loaner car and could not come right away to pick up my car. I HIGHLY recommend him for any services you need done to your car. I cant wait for him to help me again. The overall experience was amazing and great. More

Service Ruben pursued an issue I have been dealing with for a few years. My car was shuttering at a stop and finally starting losing oil. Many trips to SM Lex Ruben pursued an issue I have been dealing with for a few years. My car was shuttering at a stop and finally starting losing oil. Many trips to SM Lexus for the same issue went unresolved until Rueben was able to get my car fixed under warranty. I am thankful to him and finally SM Lexus for fixing the problem at no cost to me. More